Paradigit Reviews 

I ordered a laptop on Tuesday, I called paradigit today and they said I will have it later today , I took the day off to wait , and no call no contact no nothing , very poor service when it comes to promising something.

There customer service is the worse I have ever dealt with online, I ordered a product and cancelled it straight away as i didnt want, but they sent it anyway, I returned the product they charge me 10 euro for postage there and back so 20 euro total so 20 euro for nothing and this process all took 1 month. Ive spend over 1000 with them yet they rip me off like this and take one month to sort situation total joke stay clear go to amazon or someone else.

Horrible experience. Ordered on 30/08 with stated delivery within 3/5 days, no update from DHL by 07/09 and they done nothing to assist but wait for DHL to revert which can take days. Terrible customer service. Avoid.

Just another so called middleman without actuall stock or company background

Don't buy from this provider. Order handling and shipment very slow. Six days after order has been paid the item has not yet been shipped. No way to tell whether it has been processed or not from online information available.

Paradigit was recommended to me my by a relative who is very knowledgeable in IT matters. I bought a laptop from the Outlet section one month ago and it was a pleasure doing business with Paradigit. Every email query from my side was dealt with courteously, swiftly and efficiently; usually within minutes. The delivery time was supposed to be 4 to 5 days but the delivery was even sooner than this. The packaging, a simple, very well designed, sturdy card box with minimal plastic, was perfect for this purpose, environmentally friendly and easily recyclable. The item arrived in excellent condition with the packaging unharmed. The laptop itself is perfect, not a single mark on it and was exactly as described on the webpage. The purchase was a present for my daughter and I ordered it keeping in mind that she will be off to college soon. She is absolutely delighted with the laptop and how well it works for her. It looks as if she will get great use out of it for study purposes and for leisure purposes.

Very unprofessional, don't buy. I have been waiting for two months for an item declared as in stock (to be shipped in 3/4 working days according to their website), and they still don't have it. I asked for an alternative item and they were expecting me to pay more, despite the delay, for a meagre 10 euro difference. They first told me I would get it in a week, then at the end of April, now at the end of May. I appreciate there is a global supply chain issue, but they should specify if something isn't readily available, to manage expectations and out of professional deontology, which is obviously lacking in their case.

I recently bought 2 samsung s20fe phones from paradigit and i can say everything was good and items as descibed and delivery was reasonably fast 4 days to Ireland. There was an issue with first order being cancelled but i got a refund after 5 days.
I would buy from again

Quite good to deal with and very responsive for any questions I had.

Ordered a Seasonic focus GX 1000W PSU. Shipping time to Ireland was quick enough (ordered on a Saturday evening, delivered the following Friday afternoon). While the product and the retail Seasonic branded packaging were in good condition, the box that was used to for courier service was not (bits of the box torn, which in turn caused the box to be half open due to the tape having no point of contact.)

Aside from the stated above quite happy with my purchase and definitely will consider purchasing from here again

Easy to order, 4 working day delivery to Ireland for the part I ordered and great price

I am updating my review as my issue was resolved, I think it took way too long but it did get sorted as of Friday the 11th of Feb.

Changing from 1 to 3 stars, since the company is going through transition I think the 1 star is a bit harsh.

Original Review:

Was using them consistently for a while but won't use them again. Waiting for a resolution to a simple enough issue with invoices since January 21st (nearly midnight on Feb 2nd now). Phone number doesn't go anywhere, I was told they would phone my on Monday the 31st which didn't happen.

Considering I've spent around 13,000 euro in the last 12 months with them it's shocking.

Pricing and selection is decent on most items, delivery is usually pretty quick.

The b2b process is too slow though, contact them with order details, they setup the vat free order if it's over 1,000 or something, then a bank transfer.

Spoke to Peter on live chat. Not only was he funny and not giving scripted like responses he dealt with the issue I had. Even went out of his way to find the answer. So Kudos to Peter he is an asset to your company

Terrible returns policy. They're no quibble return during "cooling off period" is nonsense. The process forces you to return as a repair. Working around this, they only refund 75% of amount paid. Sorry I didn't buy on Amazon. Returns and refunds are straightforward

Ordered a laptop from them, that was supposed to ship a week and a half after I ordered. Got an email every day in between the order date and the supposed shipping date postponing it by an additional day. Rang them four days after the original shipping date and they said they actually wouldn't receive the laptop for another month. They could have updated me on this through there website or by email instead they were just going to keep sending me automated emails everyday delaying it by an additional day for a full month. I had originally sent them an email query asking for an update but they only responded to my emails when I called them. Horrible service.

Ordered ASUS laptop on komplett.ie due to it being out of stock on amazon and it came within stated time frame. Seen a lot of negative reviews of komplett.ie which made me worry my item would not arrive but I'm happy to say it arrived. This is only my experience so maybe I'm just one of the lucky ones I'd say order off amazon if you can but I was in desperate need of a laptop which was out of stock everywhere expect on komplett.ie.

After buying something it went on sale and I noticed the sale just before the order went into shipping. I contacted them to cancel my order so I could reorder for the new price. They didn't respond before the order arrived which was frustrating but when they did finally respond they asked for the order number and then I was refunded the price difference a couple of days later.

Long time for contact from support is a negative but other than that the service was pretty good.

Laptop keyboard has broken after just 5 months. I've moved over the border to UK so I need help from support but I can't get a response from customer service for a repair, replacement or refund. Really annoyed that I've wasted €950 on a product from here.

So I'd say if you're expecting everything to be fine, then go for it but consider that if you have any kind of issue which might need support, then steer clear and go with a more accessible company. I bought a replacement laptop directly from Dell and have my broken laptop from Komplett on the shelf.

This laptop was shipped from Europe with an Irish mains plug separate, and the keyboard layout is European and not UK/Ireland standard layout, which can be annoying.

It seems a bit dodgy and reminds me of buying from grey market. Not happy at all as many of us really can't afford this kind of thing.

I ordered a rather large item, which was promptly shipped but unfortunately lost due to the poor service of the local courier (I will avoid saying the name but everyone knows them). Nonetheless, the customer service reps and managers at komplett have been very helpful and sympathetic with the situation and provided me a solution. Just to name a few Niek, Paul, Glenn and everyone were great! As soon as another courier is available for the deliveries, I will not hesitate to order again!

Ordered a Samsung Watch 3. Arrived quickly only to find when I opened the Samsung box it had a crappy Casio watch inside.