Paragon Microfibre Reviews 

225
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, past reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional overall quality, impressive durability, and remarkably high absorbency of the various microfibre products used for everyday cleaning tasks. Consumers also highlight the extremely fast delivery service, reliable dispatch times, and straightforward online ordering process provided by the helpful team. Some reviewers were not happy with specific product colors, poor cloth performance, or the complete absence of convenient delivery collection options. A few consumers experienced frustrating smearing issues with certain glass cloths or noticed unexpected discrepancies between website product images and the items they actually received.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the exceptional quality, high... See more

Quality

Customers consistently note positive experiences with quality, praising the durable, highly absorbent... See more

Delivery service

Consumers express immense satisfaction with the delivery service, frequently highlighting the remarkably fast... See more

Order

People report positive experiences with order, highlighting that the process is straightforward and pricing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've had several orders from paragon microfibre, they have innovated consistently to bring new products. I find their products good value as opposed to cheap. Fast dispatch, as a business customer I c... See more

Rated 5 out of 5 stars

Always fast efficient service. I always get my delivery between 11.00-12.00 the next day and well packaged so all goods arrive in excellent condition. What more do you need. Oh. products are excellent... See more

Rated 5 out of 5 stars

I’ve used Paragon for a while now and don’t buy from anywhere else. I’ve bought quality microfiber for cleans and detailing my cars, normal microfiber for the house, a triple weave drying towel for th... See more


Company details

  1. Cleaning products supplier

Written by the company

Paragon Microfibre is the leading manufacturer and distributor of Microfibre products. Specialists in microfibre cleaning products for over 30 years.


Contact info

4.8

Excellent

TrustScore 5 out of 5

225 reviews

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4.8

All reviews

(225)

43 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely lovely experience and microfibre cloths

I love the microfibres rags I bought here, bought loads of colours, for windows they are absolutely perfect, very good quality, the premium microfibre cloths are also amazing to wash just about anything in the house and all if them can be used to wipe glass, mirrors, furniture, sinks, anything that can be washed in a house. I need loads of them because I always keep one next to every sink in the house. This is the 2nd time I bought from them, not because I had to throw any of my old rags, they are in perfect condition, but I love my rags and I like to have loads, and since these ones are so good I keep buying 😁 recommended them to my friend as well she was extremely content with them even her husband was amazed how good they are.
I cannot stress enough on the quality and also super fast delivery. No issue whatsoever.
Totally recommend them if you want to get quality cloths that will last for years and years.
I am one very happy customer, will recommend you to everyone, made a clean freak happy🤣🤣🤣❤️❤️❤️❤️

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Nowhere else to buy microfibre

I always buy from Paragon since I discovered their glass polishing cloth at the Wine Society. Every type of cloth you could want, no compromise on quality and they're really helpful

21 July 2026
Unprompted review
Rated 1 out of 5 stars

Disappointing Customer Service and Product Representation

I purchased the Brown Premium Microfibre Cloths because the colour shown on the website appeared to be a neutral beige / taupe which was exactly what I was looking for.

Unfortunately, the cloths I received were a noticeably different colour, which was closer to a chocolate brown tone than the product images suggested. I initially contacted Paragon by email twice but did not receive a response, so I called to discuss the issue instead.

During the call, we discussed that the colour of the cloths supplied was not consistent with the images shown on the website, and I was advised that the manufacturer sometimes changes the dye without the website being updated. Despite this, I was still expected to pay the return postage if I wanted to return the item, as the company considered it to be an undamaged product.

My dissatisfaction is not with the product as such, but with the inaccurate product imagery and the handling of the issue afterwards. In my view, customers should not be expected to bear the cost of returning an item when it does not reasonably match the product advertised.

Ultimately, I decided to keep the cloths because the time and cost involved in returning them outweighed the value of the order. However, I was disappointed that no goodwill solution was offered despite the circumstances described above.

My advice to prospective buyers would be not to rely solely on the website photographs if colour is important to your purchase.

7 July 2026
Unprompted review
Paragon Microfibre logo

Reply from Paragon Microfibre

Good afternoon,
I appreciate your disappointment with the colour of the cloth.
We did receive your emails & had a telephone conversation with you.
If a product is faulty or damaged, we would absolutely pay the postage to have the said item returned.
We pride ourselves on our customer service, have been in business for over 20 years, & you are the first customer to complain about this particular cloth.
You were offered a full refund, providing you sent the cloths back at your cost, which you refused to do.
This is not unreasonable when there was nothing wrong with the product.

It is disappointing you have chosen to voice your disappointment in such a public forum.

Rated 1 out of 5 stars

Glass cloth

Unfortunately the purple glass cloth is no good at all. I have used many amazing cloths but these no matter what I use them on, glass showers, mirrors, windows, they are always smearing and leave so much lint. I always have to go over with my trusted cloths. Can’t use them anymore. They also snag and catch on things. Can’t understand the good reviews.

1 September 2025
Unprompted review
Rated 4 out of 5 stars

Slow delivery

Always been pleased with the quality and price however delivery can be hit and miss. It took 2 days from placing my order to getting an e- mail from Royal Mail saying they had my package which went on to say it would be 4 days before it would be delivered on what is supposed to be a 48 hour Royal Mail delivery.

26 September 2025
Unprompted review
Rated 1 out of 5 stars

Customer service is very poor

I have placed several orders over the years and their customer service has fallen short almost everytime. They don't seem to care when they produce custom item out of spec. They don't respond to emails and orders have always bee short on what was ordered.

1 April 2025
Unprompted review
Paragon Microfibre logo

Reply from Paragon Microfibre

Hi Mike,

Thank you for your feedback. We're genuinely sorry to hear about your experience, and we take all concerns seriously.

We’d like to clarify that on 02/10/24, you contacted us regarding 10 missing pieces from your bespoke order. We responded the same day and issued a full refund for the missing items immediately.

We are always happy to put things right when given the opportunity. Customer satisfaction is extremely important to us, and we’re continuously working to improve our service and communication.

If there’s anything further we can do or if you'd like to speak directly, we’d be happy to hear from you.

Best regards,
Paragon Microfibre Ltd

Rated 5 out of 5 stars

Great quality cloths

Delivery on time. I bought these after seeing the price of unger cloths. Tried this company out as have similar products, made a small order, Happy to confirm they are the same quality at a fraction of the price, I’ll be making a bigger order next time

25 January 2025
Unprompted review
Rated 5 out of 5 stars

Good quality cloths

Used the microfibre cloths for the first time this morning. Seem to be good quality and performed well with the degreaser I was using. Price was good and delivery was prompt.

16 January 2025
Unprompted review
Rated 5 out of 5 stars

Quality products at great value

This was the first time using this company and I thought the products were great value and quality. The communication was excellent and the items arrived really quickly. Very impressed and will use this company again.

11 January 2025
Unprompted review
Rated 5 out of 5 stars

Always top quality cloths

I have ordered microfibre cloths from Paragon a few times, each time different grades of cloth and different sizes.
I find the cloths are always top quality and delivery is usually within a couple of days.
The website is easy to navigate and placing an order is very simple to do

28 November 2024
Unprompted review

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