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Paramount Plants Reviews 

1,634
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 238 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the plants and trees, noting they are healthy, well-cared for, and often larger than anticipated. Many people appreciate the helpful and knowledgeable staff, who provide great advice and go above and beyond. The delivery service is frequently highlighted for being efficient, timely, and well-communicated, with plants arriving in perfect condition and well-packaged. However, some customers experienced delivery issues, including delays, incorrect orders, or poor tracking. A few also reported plants arriving damaged or not as expected, and reviewers were dissatisfied with staff interactions, describing them as rude or unhelpful.

What people talk about most

Product

Customers consistently note positive experiences with product quality, often highlighting healthy plants,... See more

Quality

People report positive experiences with quality, often highlighting that plants and trees arrive in... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the quick delivery,... See more

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, friendliness, and... See more

Service

Consumers find service to be positive, with many reviewers highlighting excellent communication, helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased my Tamarix Ramosissima Pink Cascade last September but have waited to leave my review until its flowering period arrived. I could not be more delighted. A few weeks ago the Tamarix se... See more

Company replied

Rated 5 out of 5 stars

We had a fantastic experience at Paramount Plants thanks to Kevin. We had been searching everywhere for the perfect Acer Firecracker, and there was one at Paramount. The manager, Kevin, really we... See more

Company replied

Rated 5 out of 5 stars

My son and I have made several purchases of pleached Red Robin tree's over the past two years. The tree's were delivered in healthy condition and delivery was as expected. The price was very good comp... See more

Company replied

Rated 5 out of 5 stars

A myrtle shrub was delivered on time but was found to be badly damaged on receipt. Contacted Paramount by email who were unable to send a replacement in time - wedding anniversary gift. Refund, includ... See more

Company replied


Company details

  1. #112 of 191 best companies in Garden centre
  2. #58 of 100 best companies in Garden
  3. #5 of 7 best companies in Mulch supplier
  4. #9 of 11 best companies in Plant Display Store
  5. #24 of 48 best companies in Nursery

About Paramount Plants

Written by the company

With over 25 years of experience, Paramount Plants and Gardens has established itself as one of the UK’s leading online suppliers of mature trees and shrubs. Our expertise spans pleached trees, hedging and privacy screening, grasses, hardy palms, Japanese cloud trees, Camellias, Magnolias and Rhododendrons, topiary, mature olive trees, fruit trees, Japanese acers, tree ferns, bamboo and conifers.
We offer an extensive selection that includes many rare and unusual varieties, with a strong focus on sourcing, selling and delivering mature plants, shrubs, hedging and trees across the UK.

Our carefully curated range is designed to meet the needs of both private gardens and larger landscape projects, offering immediate impact through mature, ready-to-plant specimens.

Quality and reliability are central to our approach, ensuring every plant is selected and handled with care. Exceptional customer service underpins everything we do, from initial enquiry through to delivery. Put simply, we supply the structural planting for your garden or landscape, delivered directly to your door and ready to plant.

Quality Mature Trees & Shrubs at Sensible Prices

Written by the company

Vast Range of Plants Available To Buy Online With UK Nationwide Delivery
With more than 25 years experience, Paramount Plants & Gardens is an established plant centre and online nursery specialising in mature specimen trees and shrubs. Our knowledgeable sales team has in-depth understanding of the plants we supply and is able to offer expert guidance on selecting the most suitable options for your garden requirements.

Our Plant Heath Guarantee

Premium quality well established mature plants

At Paramount Plants & Gardens, we pride ourselves on supplying premium-quality, well-established mature plants. When cared for correctly, our plants have an exceptional survival rate, and our customers consistently praise the quality, size, and condition of every specimen we deliver nationwide. Our loyal Customers are always delighted at the quality of service and our plants. Some of our customers have been kind enough to provide us with recommendations and some fantastic feedback. All plants are inspected and guaranteed healthy at the time they leave Paramount Plants. We ask customers to check their order on delivery or collection and inform us immediately of any concerns so we can resolve them on the spot. Once accepted, we cannot be held responsible for plant loss or failure due to planting methods, unsuitable soil, weather conditions, or any other factors beyond our control. Buyers should ensure they have taken appropriate advice before purchasing. We also cannot accept liability for any neighbour or boundary disputes, planning restrictions, or legal issues relating to the placement or growth of trees, hedges, or shrubs.

Contact info

June Offer Up To 70% Off Sale Plants

40% Off Selected Trees & Shrubs - 35% Off All Plants Online

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 46% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(1,634)

236 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy Customers

Staff knowledgeable and patient when asked a million questions! Very happy with price, didn’t think pleached trees were in our budget. Will definitely be back and recommend.

6 April 2026
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 1 out of 5 stars

OK I hate to do this but the Photinia…

OK I hate to do this but the Photinia and Jasmin were so pot bound I had to cut the pots to get them out. The Mahonia had vine weevil !!! and I had to buy an organic cure . I'll let them off the Bamboos being pot bound as that can happen very quickly with them .In their defence I did buy these at reduced prices , so one can only assume that was why they were reduced.

6 April 2026
Rated 5 out of 5 stars

All round great experience

Great trees, great service. Very happy.

6 April 2026
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

Excellent service

I was given helpful information on the arrival of my plants. They are strong healthy specimens and I’m very pleased with them. I like how I was given follow up information about how to maintain and look after them. When browsing the Paramount website the information about the size of the plants is excellent.

1 April 2026
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

Excellent servuce

Easy to order, very helpful phone conversation and arrived as specified pin time. Plants in excellent condition.

12 March 2026
Unprompted review
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

All went according to the time frame…

All went according to the time frame set and well delivered by a helpful courier who was happy to drop the trio of small trees precisely where I wanted them, making planting very easy for me. The trees were exactly what I wanted and expected, healthy, just the right size and are now happily sitting in tall pots.

31 March 2026
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

Consistently Great

I repeatedly buy from Paramount plants. Brilliant service, knowledgable staff and top quality plants ⭐️⭐️⭐️⭐️⭐️

26 March 2026
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

Very good as usual

As usual, Paramount Plants delivered a fine specimen which was at least as good as their photograph.

30 March 2026
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

Really helpful over delivery dates

Really helpful over delivery dates. Great plants.

28 March 2026
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

Excellent plants delivered in perfect…

Excellent plants delivered in perfect condition on time and very well packed. Excellent value for money.

1 March 2026
Unprompted review
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

Very happy with my purchase

Very happy with my purchase
I got a beautiful tree and it's very healthy
It took a bit until dispatch but overall communication was good

25 March 2026
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

Super quality plant delivered in peak…

Super quality plant delivered in peak condition.
A company who are a pleasure to deal with

22 March 2026
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

Plants arrived in good condition

Plants arrived in good condition, friendly delivery driver, would use Again

9 March 2026
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

Plants arrived on time in good…

Plants arrived on time in good condition
All good

17 March 2026
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

I recently ordered several yew trees…

I recently ordered several yew trees online and I’m delighted with the whole experience. The team was extremely helpful on the phone, patiently answering all my questions and giving me confidence in my purchase. Delivery was very quick, and the trees arrived in great condition. They appear healthy and well cared for, although it’s still early days. Overall, I’m very pleased with the quality and service and I am excited to see them grow.

10 March 2026
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 3 out of 5 stars

Healthy but not very full for the price

Whilst delivered on Time and a healthy specimen the plant was tall but not very bushy so will take a lot of time to fill out which is disappointing as we paid for a larger one to fill a gap rather than necessarily get height.

10 March 2026
Rated 5 out of 5 stars
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 4 out of 5 stars

Nearly there - but

All good. Delivered on time. Plants in good condition and as viewed on site. However, The Photinia plants are covered in black spot which I’m currently treating. Having spent nearly £3k on these plants - I wasn’t really expecting that as at a nursery plants with black spot get reduced. These were new borders for planting and ground prepped.

18 February 2026
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

Ordering was straight forward.

Ordering was straight forward.
Delivery was explained.
Packaging was robust.
Details of planting and care afterwards were very useful.

2 March 2026
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

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