I received the wrong item initially, likely due to a mix-up where the label had come off and been attached to another parcel. However, I contacted Parasol straight away to report the issue, and Sue... See more
Company replied
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See what reviewers are saying
Avoid this company at all costs. I paid for my order but never received it. Instead of a delivery, they provided fake "proof" showing a photo of a completely different house, claiming it was mine. Whe... See more
Company replied
They’ve been so unbelievably helpful and kind through the returns process. I made a mistake with the address some products were to be sent back to and they ended up at the wrong location. The guys a... See more
Company replied
I’m always wary of buying from a company I’ve not used before online, but the reviews were good so I gave it a go. I was NOT disappointed! Not only did Parasol have the boots I wanted in the right siz... See more
Company replied
Company details
Written by the company
Parasol Store offers a comprehensive range of homeware, travel & lifestyle products. The store also offers a function focused range of clothing & footwear.
Contact info
United Kingdom
- hello@parasolstore.co.uk
- parasolstore.co.uk
4.1
Great
297 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Parasol Store
Hi Lisa,
Thank you for taking the time to leave us a review, it's amazing to hear how happy you are with the quick delivery!!
Many thanks,
Parasol Store.
Reply from Parasol Store
Hi,
We are sorry to hear you aren't happy with being asked to leave a review on your experience shopping with us. We don't ever insist this is done, we kindly ask if it would be possible.
Many thanks,
Parasol Store.
Excellent service very quick despatch…
Excellent service very quick despatch and delivery great products Many Thanks
2 April 2021
Reply from Parasol Store
Hi Daryl,
Thank you for taking the time to leave us a 5* review. We are delighted to hear how pleased you are with the order placed.
Many thanks,
Parasol Store.
Reply from Parasol Store
Hi,
We are pleased to see you will order with us again, this is excellent. Thank you for leaving us a review.
Many thanks,
Parasol Store.
100% all round service to include…
100% all round service to include delivery time, quality of product and especially customer care!
8 March 2021
Reply from Parasol Store
Hi Martin,
This is amazing to hear, it's great to see we are doing the job we set out to do. Thank you for leaving us a 5* review.
Many thanks,
Parasol Store.
Reply from Parasol Store
Hi Mark,
This is great to hear, thank you so much!!
Many thanks,
Parasol Store.
No refunds
Barbour have knowingly created a product (a opus waterproof wax jacket) which you have sold, that, when utilised for its purpose (wearing in the rain) it affects the appearance adversely. To rectify the adverse appearance, an energy consuming peripheral (hair dryer or tumble dryer) must be purchased & used to reverse the adverse appearance of the product every time after its using it for its purpose. This process is at the customer’s expense & increasing Barbour’s carbon footprint indirectly.
Parasol store are willing to stock products like this.
Think twice before buying because you won't get a refund.
21 February 2021
Reply from Parasol Store
Hi,
We are sorry that you had an issue with your purchase.
We sought advice from Barbour and they advised that the jacket needed to be ‘warmed’ in order to instantly rectify the issue; we did this straight away without the use of a tumble dryer, by simply airing it close to a radiator and it took a few minutes. Barbour confirmed that this can occur generally with wax jackets and is not a fault. The product was returned to yourself in perfect condition.
If a customer is eligible for refund under the terms of sale, we would always honour this without question.
Many thanks,
Parasol Store.
Reply from Parasol Store
Hi David,
Thanks for leaving us a 5* review, we appreciate the time taken!
Many thanks,
Parasol Store.
Very quick arrival
Very quick arrival, good correspondence, all deals really pleasant. And a good price. Felt it was value for money and treated like a valued customer.
9 February 2021
Reply from Parasol Store
Hi Katherine,
It's amazing to hear such great feedback. Thanks for leaving us a 5* review, we appreciate the time taken!
Many thanks,
Parasol Store.
Fast and reliable service.
Fast and reliable service and would 100% order from them again.
8 February 2021
Reply from Parasol Store
Hi Carl,
This is great, thank you for ordering with us! Thanks for leaving us a 5* review, we appreciate the time taken!
Many thanks,
Parasol Store.
Reply from Parasol Store
Hi Constantin,
Thanks for leaving us a 5* review, we appreciate the time taken!
Many thanks,
Parasol Store.
Reply from Parasol Store
Hi Jane,
Thanks for leaving us a 5* review, we appreciate the time taken! We are pleased the order was received quickly.
Many thanks,
Parasol Store.
Fast shipment and authentic product
Fast shipment and authentic product! Great seller thank you!
2 February 2021
Reply from Parasol Store
Hi Robert,
This is great to hear!! Thanks for leaving us a 5* review, we appreciate the time taken!
Many thanks,
Parasol Store.
Reply from Parasol Store
Hi Peter,
Thanks for leaving us a 5* review, we appreciate the time taken!
Many thanks,
Parasol Store.
I was really pleased with the customer…
I was really pleased with the customer service and the speedy delivery time. I will definitely be buying again as you do Folsom which I am a big fan of. Also you do a lot of other quality clothing.
11 January 2021
Reply from Parasol Store
Thanks so much for the lovely review, we really appreciate this!
-Parasol Store
Great service with quality products
11 January 2021
Reply from Parasol Store
Hi Michael,
Thanks for leaving us a 5* review, we appreciate the time taken!
Many thanks,
Parasol Store.
Item ordered was to big
Item ordered was to big, easy return policy and great customer service.
8 January 2021
Reply from Parasol Store
Hi Jane,
It's great to hear you found the order process and returns process easy to use! Our customer service team are always here to help when needed!
Many thanks,
Parasol Store.
Did not receive item yet
4 January 2021
Reply from Parasol Store
Hi Jim,
I am sorry to hear you experienced an issue with the order placed. We apologise for the delay with acknowledging this review. If you do have any issues with the order still, please do email us right away so we can rectify any queries.
Many thanks,
Parasol Store.
Poor
Poor. Goods haven’t arrived 3 weeks later. Promised refund for double delivery charge is similarly absent.
2 January 2021
Reply from Parasol Store
Hi Liam,
We are truly sorry to hear that you have had a bad experience with the delivery for an order placed with us. If you do have any issues with the order, please do email us right away so we will ensure to help right away.
Many thanks,
Parasol Store.
Reply from Parasol Store
Hi Carlo,
Thank you for leaving us a 5* review, we are delighted to hear your happy with the order.
Many thanks,
Parasol Store.
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