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parcelocator.com Reviews 125

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TrustScore 1 out of 5

1.2

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1.2

Bad

TrustScore 1 out of 5

125 reviews

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Rated 1 out of 5 stars

I would have given 0 stars if it was an…

I would have given 0 stars if it was an option. First you have to pay for information on tracking your parcel , where you put in your card details to do so. You are then unwhittingly signed up to a 'monthly subscription' of £29.00 a month!! Have called the office and they immediately unscubscribed me but told me I was not legible for a refund.

19 November 2025
Unprompted review
parcelocator.com logo

Reply from parcelocator.com

Hello,

We are very sorry to hear about your experience and completely understand your frustration. Our service includes a trial period which allows users to explore the platform before any ongoing subscription is activated. It appears that there was a misunderstanding regarding this, and we truly appreciate your feedback as it helps us improve clarity for all users.

We are glad our team was able to promptly unsubscribe you, and we remain available to assist further with any questions regarding your account. Please do not hesitate to contact us at:
📞 +44 208 0683 968 (Monday – Saturday, 8 a.m. – 8 p.m.)
📧 support@parcelocator.com

Our goal is to ensure every user can safely and confidently use our service.

Rated 1 out of 5 stars

A scam company playing a very underhand game,

I was checking my bank account statements on Saturday 16th of August 2025 and noticed a strange entry from a company I did not know, I did a Google search of the companies name and found many negative reviews on Trustpilot

Also the website: Scamadvisor.com says: parcelocator.com has a very low trust score.
Confidence score 6 out of 100
I sent an email to parcelocator customer support on Saturday 16th of August 2025 the content of which is below.

Hello,
Re: Account Number: 4569 3323 2352 6899
I have only just noticed that your company HPY 2 Parcelocator have taken 29.90 euros from my Wise account for seven months, starting 9th of February through to 12 of August, a total of 209.30 Euros
I did not authorise any of these payments so I ask you to reimburse my account immediately the amount of 209.30 Euros.
Yours sincerely

Their reply is as follows:

Dear Customer,
Thank you for contacting our Customer Service Team.
We can confirm that your subscription has been cancelled as requested and no further charges will apply.
When tracking your packages on the website, you also subscribed to our premium service. This offer includes a 48 hours trial period for 0.49 euro. After the end of this period, as mentioned and explained on our website, our premium service is automatically renewed as a monthly subscription for 29.90 euro. This subscription is automatically extended without commitment at the end of your 48 hours trial period.
Our offer was clearly stated throughout your journey on our website. Our monthly subscription fee was explained in details in our terms and conditions which you agreed to. Therefore, we regret to inform you that we are unable to honour your refund request.

We remain at your disposal for any further questions. Please feel free to contact us by e-mail  or by phone at +44 208 0683 968 from 08 am to 8 pm.

Best regards,

The team parcelocator

I did not subscribe to their services they signed me up without my permission further moor the terms and conditions were never explained to me, this is clearly a scam company playing a very underhand game, do not use this company, you have been warned.
I have been in touch with my bank and I am awaiting a reply.

16 August 2025
Unprompted review
parcelocator.com logo

Reply from parcelocator.com

Bonjour,

Nous sommes sincèrement désolés de lire votre avis et comprenons parfaitement votre frustration face à cette situation.

Nous souhaitons toutefois vous apporter quelques précisions. Lors du suivi de colis sur notre site, une offre d’essai de 48 heures à 0,49 € est bien proposée. Celle-ci est suivie d’un abonnement mensuel de 29,90 € si l’essai n’est pas annulé avant son expiration. Cette information est indiquée clairement à plusieurs étapes de votre navigation ainsi que dans nos conditions générales, acceptées lors de la validation.

Nous comprenons que ce type d’abonnement puisse parfois être perçu comme inattendu, surtout si la période d’essai est oubliée. C’est pourquoi nous encourageons nos utilisateurs à consulter attentivement les informations affichées et à utiliser la période d’essai sans engagement pour tester librement le service avant toute facturation.

Votre abonnement a été annulé dès votre demande et aucun prélèvement supplémentaire ne sera effectué. Si vous avez besoin d’un complément d’information ou d’une vérification plus approfondie de votre dossier, notre équipe reste à votre entière disposition par e-mail à support@parcelocator.com
ou par téléphone au +44 208 0683 968, du lundi au samedi, de 8h à 20h (prix local).

Encore une fois, nous sommes désolés que notre service n’ait pas répondu à vos attentes et vous remercions d’avoir pris le temps de partager votre expérience.

Cordialement,
L’équipe Parcelocator

Rated 1 out of 5 stars

SCAM!!!

SCAM!!!!

They took 29,9 euro every month from my account. I do not even know what the service is? Not possible to log in

2 August 2025
Unprompted review
parcelocator.com logo

Reply from parcelocator.com

Hi,

We’re truly sorry to hear about your experience and completely understand your frustration.

To clarify, our service offers a 48-hour free trial, which is clearly stated during the sign-up process. If not cancelled within the trial period, the subscription activates automatically.

We’d love to help you resolve your login issue. Please contact our customer support team so we can assist you with accessing your account and reviewing your subscription:

📞 +44 208 0683 968 (Monday to Saturday, 8 a.m. to 8 p.m.)
📧 support@parcelocator.com

Thank you for your feedback, and we’re here to help.

Best regards,
The parcelocator.com team

Rated 1 out of 5 stars

Its a 5 star Scam

Its a 5 star Scam
Working from a rent a desk in London
its opperated by
LFDB LIMITED Company number 13441297
PATRICIA ALVES RIBEIRO LIMITED Company number 11361647
Patricia ALVES RIBEIRO LFDB LIMITED Company number 13441297
PATRICIA RIBEIRO LIMITED Company number 11266335
They operate out of:
83-85, Baker Street, London, England, W1U 6AG
6 Amazon Apartments, New River Avenue, London, England, N8 7QE
NO AUTHORITY TO USE
The loggos of the various postal companies LISTED on their scam website
You need to be insistant with your bank and file a complaint with them to get your stolen money back
Give your bank all thinfo you can get on these crooks , even give them the links to all websites, so they can see and read them all ,there is not getting away from it ,its a scam

17 January 2025
Unprompted review
parcelocator.com logo

Reply from parcelocator.com

Hi Clive,

Thank you for your message. We’re sorry to hear about your experience and understand the seriousness of your concerns.

Please note that parcelocator.com is an independent parcel tracking service and is not affiliated with any official postal or courier companies. All logos used on our website are for informational purposes only, to indicate the carriers we help users track — we do not claim any formal partnership.

We take accusations very seriously, and if you believe a charge has been made in error or that your experience was not as expected, we encourage you to contact our support team with all relevant information so we can review your case thoroughly.

You can reach us at support@parcelocator.com or by phone at +44 208 0683 968, Monday to Saturday, from 8 a.m. to 8 p.m.

Kind regards,
The parcelocator.com team

Rated 1 out of 5 stars

Never deal with this company under any circumstances

This company who I had never heard of until today when they took 29.90 euros from my Wise acc without any warning at all. I phoned them up to complain and the man said that I took on a free trial back in Feb 2025 which is rubbish as I am always weary of free trials. I never got an email from them confirming I had entered into any Agreement/terms & Conditions which is blatantly dishonest and they never warned me that they were going to take money from my account today which again is very disreputable behaviour. I am in dispute with them now and demanding full repayment of my money.
They have just responded to my complaint to and said:
We have reviewed your refund request with our billing department. Unfortunately, your request has been denied, as the terms and conditions of the subscription were clearly stated before your initial payment.

They have not produced any email to me suggesting I had entered into an Agreement with them so clealry they did not want me to know so later they could take my money surreptitiously and without warning.

My advise to anyone..... never get involved with this company as they are dishonest.

I have subsequently read other reviews and this company is a complete Scam. They are there to take your money and give you nothing back.

They illegally took my money with no warning by email and unknown to me took three payments of €29.90 in Jan, Feb and March without sending me any emails which most companies would do as a matter of course. Why would they warn you if they were stealing your money. I would like to see this company destroyed as they are making peoples lives a misery. Please do not under any circumstance deal with this company.

15 March 2025
Unprompted review
parcelocator.com logo

Reply from parcelocator.com

Hi Malcolm Shaw,

Thank you for taking the time to share your experience, and we’re genuinely sorry to hear how upsetting this situation has been for you.

Our service includes a clearly stated trial period, after which a monthly subscription is activated if not cancelled. These details are presented prior to payment, and a confirmation email is sent to the address used during registration. However, we understand that you may not have received or noticed this, and we regret any confusion that may have occurred.

Please rest assured that we do not initiate charges without user action, and we aim to be as transparent as possible. If you believe something went wrong or if you would like us to re-review your case, feel free to contact our support team again with any additional information.

You can reach us by email at support@parcelocator.com or by phone at +44 208 0683 968, Monday to Saturday, from 8 a.m. to 8 p.m.

Kind regards,
The parcelocator.com team

Rated 1 out of 5 stars

THIS IS STILL HAPPENING!!

THIS IS STILL HAPPENING!!! SCAM! THIEVES!
STAY AWAY! They charged me as well. There is no email for 72 hours confirmations. PLEASE AVOID IT. Why do they even exist?! People should sue them.

31 January 2025
Unprompted review
parcelocator.com logo

Reply from parcelocator.com

Hi Anna,

Thank you for your feedback.

We're sorry to hear that you've experienced difficulties. However, after searching our database, we were unable to find a match for your username.

We encourage you to contact us directly at support@parcelocator.com.net to resolve this issue as soon as possible.

Regarding the confirmation email, we send a message within seconds of activating the service. If you haven't received it, it could be due to a technical problem, and we'd be happy to look into it.

We apologize for the inconvenience and remain at your disposal for any clarification.

Best regards,
The Parcelocator team.

Rated 1 out of 5 stars

Scam Scam Scam!!

Scam Scam Scam!!! after they paid with my card 0,45$ , they took money from my card 100$. after they succes they try again amount with 1600$. but im lucky my bank didnt accept this amount without sms code to confirm it.

22 August 2024
Unprompted review
parcelocator.com logo

Reply from parcelocator.com

Hello Yahia Younis,

We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.

We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on +44 208 0683 968 or by email at support@parcelocator.com. You'll always get a response from us, so don't hesitate.

Our customer service remains at your entire disposal.

We thank you for your trust.

Sincerely,

The parcelocator team

Rated 1 out of 5 stars

THIS IS A SCAM SITE

THIS IS A SCAM SITE! charge 0.49euros but dont tell you that this is for only 72 hours before charging you 29.99 euros per month after. i only found out by accident, they are basically thieves, avoid like the plague. very, very dishonest site and they will reply to this with a standard reply they always use and its rubbish,

30 August 2024
Unprompted review
parcelocator.com logo

Reply from parcelocator.com

Hello Mike Rose,

We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.

We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on +44 208 0683 968 or by email at support@parcelocator.com. You'll always get a response from us, so don't hesitate.

Our customer service remains at your entire disposal.

We thank you for your trust.

Sincerely,

The parcelocator team

Rated 1 out of 5 stars

It’s so terrible fake one guy spoke…

It’s so terrible fake one guy spoke with me Lyke a child stupid mental guy he should have talked to me like he did in front of me and I told him

15 June 2024
Unprompted review
parcelocator.com logo

Reply from parcelocator.com

Hello Joao Filipe,

We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.

We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on +44 208 0683 968 or by email at support@parcelocator.com. You'll always get a response from us, so don't hesitate.

Our customer service remains at your entire disposal.

We thank you for your trust.

Sincerely,

The parcelocator team

Rated 1 out of 5 stars

Exactly the same happened to me as the review below

Exactly the same happened to me as the review below, absolute scammers, don't pay them to locate your parcel because
1, They won't tell you where your parcel is.
2. A couple of days later they will try to take €29.90 from your account.
Lucky, my bank spotted the fraudulent transaction and asked me if it was legit, I have now had my card cancelled, causing me much inconvenience, DO NOT USE Parcelocator!
* Note to parcelocator*
Don't bother to reply to this review with your empty response, you are ripping people off, end of story!

13 June 2024
Unprompted review
parcelocator.com logo

Reply from parcelocator.com

Hello Mel,

We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.

We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on +44 208 0683 968 or by email at support@parcelocator.com. You'll always get a response from us, so don't hesitate.

Our customer service remains at your entire disposal.

We thank you for your trust.

Sincerely,

The parcelocator team

Rated 1 out of 5 stars

Not worth trying even for 0,5 euro

Paid the 0,5 euros for the 72hours period only to see the same information on ship24.com for free. After I canceled my subscription so I do not get charged 2 days later, my account was deleted and could not use the site for the 72 hours I paid for.

26 May 2024
Unprompted review
parcelocator.com logo

Reply from parcelocator.com

Hello Liviu Simihaleanu,

We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.

We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on +44 208 0683 968 or by email at support@parcelocator.com. You'll always get a response from us, so don't hesitate.

Our customer service remains at your entire disposal.

We thank you for your trust.

Sincerely,

The parcelocator team

Rated 1 out of 5 stars

Scam

Scam, avoid/complain.

Stole €30 from my account after clicking on a link.

1 April 2024
Unprompted review
parcelocator.com logo

Reply from parcelocator.com

Hello,

We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.

We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on +44 208 0683 968 or by email at support@parcelocator.com. You'll always get a response from us, so don't hesitate.

Our customer service remains at your entire disposal.

We thank you for your trust.

Sincerely,

The parcelocator team

Rated 1 out of 5 stars

Warning additional card charge scam

Warning! This is a scam
When I was tracing, a legitimate order, the link was on the page for Parcellocator.com, suggesting it would tell me exactly where my parcel was. As it was only 99cent and I thought it was part of the company I ordered with I used my virtual debit card to pay – thank God. When I made the purchase, it simply linked me to a page that said N/A giving no further information on my parcel. Two days later, I received a text message from my card company detecting a fraudulent charge. Parcellocator.com. Tried to charge an unauthorized €29. Thankfully, it had been flagged for me, and I was able to dispose of the virtual card completely. But BEWARE this company is not legitimate whatsoever.

15 March 2024
Unprompted review
parcelocator.com logo

Reply from parcelocator.com

Hello Danie,

We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.

We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on +44 208 0683 968 or by email at support@parcelocator.com. You'll always get a response from us, so don't hesitate.

Our customer service remains at your entire disposal.

We thank you for your trust.

Sincerely,

The parcelocator team

Rated 1 out of 5 stars

This company acts like a thief in…

This company acts like a thief in disguise.
They pretended to offer a one-time service for only € 0,49. And afterwards they steal € 29.90 euro each month from my account!
Horrible thiefs!

14 December 2023
Unprompted review
parcelocator.com logo

Reply from parcelocator.com

Hello,

We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.

We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on +44 208 0683 968 or by email at support@parcelocator.com. You'll always get a response from us, so don't hesitate.

Our customer service remains at your entire disposal.

We thank you for your trust.

Sincerely,

The parcelocator team

Rated 1 out of 5 stars

Scam website! Stay away!

Edit 1:
I got an email requesting to put my full name and surname from trustpilot for for them on top of email, and they asked for phone number as well, of course i wont be giving my info to them other than the email they already have.
As for the reply below, phone seems to be a business, registered in voxbone sa, truecaller and other websites seems to be reported as phishin calls.
beware, stay away...

Original Review:
I just searched an website to try and track a package, turns out i needed to put my email and then it showed me to pay something, weird to be behind a paywall, luckly i didnt put any other details but because of the email i now wait for further scams

14 February 2024
Unprompted review
parcelocator.com logo

Reply from parcelocator.com

Hello,

We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.

We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on +44 208 0683 968 or by email at support@parcelocator.com. You'll always get a response from us, so don't hesitate.

Our customer service remains at your entire disposal.

We thank you for your trust.

Sincerely,

The parcelocator team

Rated 1 out of 5 stars

Parcelocator Scam

I was tricked to click on a link and EUR0.49 was taken from my account. Since then monthly an amount of EUR29.90 is being taken from my account without my approval nor for any services offered. Parcelocator owes me EUR120.09

9 October 2023
Unprompted review
parcelocator.com logo

Reply from parcelocator.com

Hello Detlev,

We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.

We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on +44 208 0683 968 or by email at support@parcelocator.com. You'll always get a response from us, so don't hesitate.

Our customer service remains at your entire disposal.

We thank you for your trust.

Sincerely,

The parcelocator team

Rated 2 out of 5 stars

Terrible

Terrible, looks like a site associated with Parcelforce but it’s not. Once you pay then you enter your parcel locator, error 404 with no way to get around it. Money making scam!!!

20 November 2023
Unprompted review
parcelocator.com logo

Reply from parcelocator.com

Hello Paul Hibbert,

We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.

We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on +44 208 0683 968 or by email at support@parcelocator.com. You'll always get a response from us, so don't hesitate.

Our customer service remains at your entire disposal.

We thank you for your trust.

Sincerely,

The parcelocator team

Rated 1 out of 5 stars

This parcel tracking company acts like a trap

This parcel tracking company acts like a trap. They offer a 48 hour trial period for 0.49 euro for tracking your parcel, but without warning you that this include a subscription giving them the right to draw 29.90 euro monthly from your account!

28 August 2023
Unprompted review
parcelocator.com logo

Reply from parcelocator.com

Hello Rolf jørgensen,

We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.

We remain at your disposal Monday to Saturday from 8am to 8pm by telephone on +44 208 0683 968 or by email at support@parcelocator.com. You'll always get a response from us, so don't hesitate.

Our customer service remains at your entire disposal.

We thank you for your trust.

Sincerely,

The parcelocator team

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