Zero stars Absolutely pathetic delivery service. They e been giving me the run around all week. I had to contact Amazon to discover the company had truck problems and my package is considered missi... See more
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See what reviewers are saying
The delivery came on the day it said it would which is a plus but dropping and running left me with a meh feeling. (I live in an apartment complex in the city and literally said "coming down now",... See more
For those using Parcel Point for Amazon returns, please reconsider. Parcel Point does not issue receipts or scan parcels upon drop-off, leaving you without proof of delivery. If issues arise, Amazon d... See more
The standard at Parcelpoint has always been the same - very high. Timely messages that my parcel is awaiting pickup. Staff are always warm, friendly and quick to attend and always aware of the items l... See more
Company details
Written by the company
“Our vision is a world where people are more connected with each other, and their local communities. Where we work together, as neighbours, to help each other.” And so we created PARCELPOINT. A network of local delivery, pickup and return locations – convenience stores, pharmacies, service stations – all open late and on weekends – all around Australia, where you can have a parcel delivered, and pick up or drop off whenever you like. No stress. No missed deliveries. No cards in the mail. Simple. Personal. Connection.
Contact info
5/105 Kippax Street, 2010, Surry Hills, Australia
- 1300 025 639
- support@parcelpoint.com.au
- parcelpoint.com.au
2.7
Poor
2k reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great work guys n'dolls
Great work guys n'dolls, the package arrived nice and early. Very satisfied
11 November 2022
Unprompted review
Awesome Parcel Point
Awesome service and friendly staff thanks so much 😎👍
11 November 2022
Unprompted review
Efficient!
Efficient!
The delivery of my parcel was on time and all communication regarding delivery to the venue where I had organised it to be sent was clearly communicated. Thanks!
10 November 2022
Unprompted review
Good service
10 November 2022
Unprompted review
I was very disappointed with the…
I was very disappointed with the service because I received an email to say parcel was ready to be collected but it was not there.I contacted Parcelpoint and they said it was there?? I was told someone would follow it up and get back to me,but they didn’t.I had to make several calls to chase up my parcel and eventually I got it,but had to call direct to National storage as I didn’t get an email to say it was finally ready.
28 October 2022
Unprompted review
Very disappointed I got the wrong size…
Very disappointed I got the wrong size of dress I really needed.
My size 18 I received size 8!!!
7 November 2022
Unprompted review
Helpful and friendly.
They were really helpful and friendly and it was a positive experience overall. Lovely clean, orgsanised store.
3 November 2022
Unprompted review
It’s secure
It’s secure, they are always pleasant, & accomodating, what more could you want.
3 November 2022
Unprompted review
Friendly greeting from staff member
Friendly greeting from staff member, very easy and quick process
3 November 2022
Unprompted review
Never a problem
The standard at Parcelpoint has always been the same - very high. Timely messages that my parcel is awaiting pickup. Staff are always warm, friendly and quick to attend and always aware of the items location. The transactions are always completed without problems in a few minutes. Knowing my package is safe & secure until I collect it, always gives peace of mind.
31 October 2022
Unprompted review
The man was very friendly at Parcel…
The man was very friendly at Parcel Point
Thanks
31 October 2022
Unprompted review
Always safe and reliable
Staff are efficient and friendly. Easy to use, access and the convenience is great.
31 October 2022
Unprompted review
Service was great
Service was great, young man behind counter was very polite. Recommend this business for parcel pick up.
28 October 2022
Unprompted review
Parcel ready and waiting.
My parcel was waiting for me slightly earlier than expected and in good shape. My identity was somehow not my eBay user ID. Slight confusion until I guessed what was going on. Really quick and easy way to get a parcel though.
28 October 2022
Unprompted review
Just a very simple easy process
Just a very simple easy process, reputable business to pick up from peace of mind that the parcel is delivered securely and collected with little fuss.
28 October 2022
Unprompted review
Easy and no issues.
27 October 2022
Unprompted review
Incompetent store clerk almost lost my parcel.
Usually there is always good experience with using Parcel Point but not on this Chempro Sumner Park point. The store clerk initially said that he couldn't find the parcel and said that it hasn't arrived. I insist for him to check again and voila he found it. If I didn't asked him to check again, it would have been a drama with the seller.
27 October 2022
Unprompted review
Quick delivery
I am very impressed by the quick delivery, and very happy with the product 😀
26 October 2022
Unprompted review
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