I like the way how fast I get directly from Parcelup update and answer all my questions and they also provided for me photos as well . But the very last step make me little bit disapointed because the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
ParcelUp is useful for people who cannot buy from Taobao directly because sellers do not ship internationally. However the process is quite long which is why it isn’t 5 stars. You have to pay first, w... See more
Company replied
I liked how the process was explained to me every step of the way and it was easy to check what step my package was at currently. I ended up paying more than I anticipated but next time if I want to p... See more
Company replied
Using parcel up was great. Sometimes the links to taobao listings didn't connect, but once I found what I wanted and ordered it, the system was extremely clear and every change in status was communica... See more
Company replied
Company details
About parcelup.com
Written by the company
At Parcel Up, we provide shopping and shipping services from Taobao in English.
As a professional Taobao agent, we help you buy all kinds of products offered at incredibly low prices from China's biggest domestic online shopping website. We are your Taobao agent who can find, purchase, check, and deliver the items from China right to your door.
Our mission is to make your shopping in China easy, efficient, and fun!
Contact info
Hong Kong
- hello@parcelup.com
- parcelup.com
4.3
Excellent
600 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from parcelup.com
We are glad you enjoyed shopping with us.
We appreciate your feedback and thank you for using our service!
The product is a rain collector with a…
The product is a rain collector with a hole inside. It’s useless. It's made out of stainless steel. Not only that, but it's supposed to have dual use, in case you want to connect a hose (which is included) to store the water in an external barrel. However, there is no connection for the hose, which has a diameter of 10 mm vs the hole of the rain collector, which has a diameter of 35 mm. Even if you close the hole, the joints that connect the walls and the floor of the rain collector let the water escape.
12 September 2025
Reply from parcelup.com
Thank you for your feedback. We are not sure which hole you are referring to: is there a defect or anything different from the photo we provided when we took the picture of the item at the warehouse? There is one hole, and it is there by design. Since you did not contact us about any issue, we cannot know how we can assist you. However, we would appreciate it if you could reach out to our online support and explain why you find the product useless because of a hole that is supposed to be there. If you need instructions on how to use the product, or if it arrived broken, or if anything else is unclear or did not meet your expectations, we invite you to contact our support team with all relevant information so we can help resolve the issue. Meanwhile, we would also appreciate your feedback on our service, rather than the product, as we want to hear about your shopping experience with us. Thank you for choosing our service!
I’ve never received my package after…
I’ve never received my package after asking for extensive updates for nearly *TWO ENTIRE MONTHS*!! It said the package was waiting to be released by customs but when I asked again of the update on the package 2 weeks later in September, they declared the package missing! Unbelievable service. I’ve asked for a refund because I genuinely wish they would consistently tell you about these things instead of me having to go out of my way to ask them what happened to my parcel that is definitely not cheap to ship out.
2 September 2025
Reply from parcelup.com
Thank you for your feedback! We understand your frustration regarding the delivery of your order, but we are a bit unclear about your statements, so we would like to clarify a few points. Your parcel was shipped on September 3. Which two months were you referring to when asking for updates? On September 25, since we couldn't see any updates from FedEx, we sent you a message (please check your email and comment on your order page): "Please inform us whether you have received the parcel or not" (among other details to help us investigate). However, we did not hear back from you until you inquired about the parcel today, October 2. In response, we asked if you preferred a full refund or to repurchase and have your order shipped for free (which you probably misunderstood as needing to pay for shipping again). You replied that you wanted a refund. If there is a misunderstanding and you want us to purchase and reship all the items, we would be happy to do so, provided the items are still available from the seller. We can also help find them from other sellers when possible, at no cost to you — so it’s worth trying. We’d appreciate it if you could let us know which option you prefer and then revisit your feedback later. If you have any questions or need assistance, our support team is always here to help. Thank you for your understanding and patience.
Everything went smoothly
I’ve used this service several times and they have never failed me. I ordered a lot of items, the parcel weighing close to 14.9kg and everything came in safe and secured
14 August 2025
Reply from parcelup.com
Thank you so much for your wonderful feedback! Every bit of feedback truly means a lot to us, and yours is extra special since it's the 500th! We genuinely appreciate your support, and to celebrate this milestone, we'd love to offer you a 5% commission on your next order instead of our usual 10%. Just reach out to our support team with your order number when you're ready to shop again. We're grateful to have you with us! Thank you for choosing our service!
Reply from parcelup.com
Thank you for your feedback; we're glad you enjoyed shopping with us. We appreciate your support!
Great customer service
Not all of my items had reached the proxy (not their fault), but the issue was cleared up quickly and efficiently. Shipping to the US atm is pricy, but I went into this expecting that.
12 September 2025
Reply from parcelup.com
Thank you for your feedback. Initially, the seller did not send all the items in your order, so we had to contact them to resolve the issue; this happens quite often and, unfortunately, slightly delays the order process. But it all works out in the end. We appreciate your using our service!
Fast and efficient but heavily inflated…
Fast and efficient but heavily inflated shipping price compared to when i moved to America from China.
18 September 2025
Reply from parcelup.com
We appreciate your feedback! Shipping options and fees are heavily influenced by current policies and tariffs. While striving for top-quality service, we try to balance costs and meet the service level our customers expect. We hope you enjoyed shopping with us, and a 5-day delivery is a nice perk for your order. Thank you for choosing our service!
Very good service and friendly.
Very good service and friendly.
For sure recommended.
10 September 2025
Reply from parcelup.com
Thank you for your kind feedback and for choosing our service. We look forward to serving you again soon.
All items arrived safely
All items arrived safely, the ordering process was easy, and the sellers responded to all of my concerns with care.
8 September 2025
Reply from parcelup.com
We appreciate your feedback, especially for an order like yours placed as a preorder with a quite long wait time. We're glad we could meet your expectations and that you enjoyed your order experience. Thank you for using our service!
well packaged and good communication
well packaged, no damage, customer support was available to answer all my questions. Package arrived promptly, earlier than expected.
8 September 2025
Reply from parcelup.com
We appreciate your feedback. We are pleased that you enjoyed your shopping experience with us. Thank you for using our service!
precision and delicacy
Fast shipping and so many photos of items I order from China. Unbeatable service, great experience.
31 August 2025
Reply from parcelup.com
We appreciate your feedback and are glad to hear you enjoyed shopping with us. Thank you for using our service.
Items arrived in great condition
Items arrived in great condition, questions I had were answered very quickly
8 September 2025
Reply from parcelup.com
We appreciate your feedback. Thank you for using our service!
They were very helpful and delivered my package on time
They were very helpful and delivered my package quickly. Package came on time and intact.
30 August 2025
Reply from parcelup.com
Thank you for your feedback. We appreciate you choosing our service!
Everything is good with good package of…
Everything is good with good package of all items and sufficiently fast, but expensive delivery.
31 August 2025
Reply from parcelup.com
We appreciate your feedback! We're glad to hear you enjoyed shopping with us, though we also understand that you'd like the shipping fee to be lower, and we agree. However, with current customs duties and other fees, it's really not easy. We always strive to offer the best rates for secure and fast delivery. We hope you understand. Thank you for using our service!
Tariffs Suck
Took awhile but finally came in. Quality of the pants wasn't top tier but that was expected, so I got exactly what I thought I'd get.
2 September 2025
Reply from parcelup.com
Thank you for your kind and objective feedback! We are doing our best to make the ordering process as smooth as possible despite the current tariff policy. Thank you for using our service.
--------------
Update 2: Your parcel has been delivered on September 18, as scheduled.
Please review your feedback and let us know your experience using our service. Thank you.
Update September 18:
Your parcel is already in the US, and actually in your city already—expected delivery is tonight by 9pm (delivery time 14 days by Airmail).
You can track your parcel from your order page or directly on https://www.usps.com/
Please come back to let us know when you receive your parcel; we will appreciate your updated feedback. Thank you.
--------
Thank you for your feedback! We want to clarify the status of your order delivery. As shown on the tracking page: The carrier has received the order details and will pick up the package soon. Please note that some packages are shipped from Hong Kong and other countries, so the pickup will happen once the package arrives there (during transit, there is no online tracking available). Your order is shipped via USPS, which means tracking will start once your parcel reaches the United States. After that, it will take a few days for delivery. Currently, the transit time is only 10 days, which is within the usual delivery timeframe. Please wait for updates once USPS picks up your parcel. Our online support team is always ready to assist and answer your questions. Thank you for choosing our service!
Reply from parcelup.com
We appreciate your feedback and thank you for using our service!
Reply from parcelup.com
Thank you for your feedback! We’d love to hear how we can improve to earn 5 stars :) Thank you for using our service, and we look forward to serving you again soon.
nicely packed, fast, and fuss free
24 August 2025
Reply from parcelup.com
Thank you for your feedback, and we’re glad you enjoyed shopping with us. We appreciate your choosing our service!
Great shipping experience
It was easy to place my order. There are many steps to complete a order but it went smoothly and despite choosing the cheapest and slowest shipping option it arrived fairly fast. I think it was two weeks. I also had to contact the customer service before shipping my order and ask them to use bubble wrap for protection. They made sure this information was given to the warehouse, and it arrived safely wrapped in bubble wrap.
I had a very positive experience with this parcel forward service.
12 August 2025
Reply from parcelup.com
We appreciate your detailed feedback; it is very valuable to us. We're glad you enjoyed your experience with us! Thank you for choosing our service.
Excellent service and the package was…
Excellent service and the package was received in good condition. thanks to parcel up team.
11 August 2025
Reply from parcelup.com
Thank you for your feedback! We are happy to know that you enjoyed shopping with us and appreciate your support!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.