Parents Booking Reviews 110

Reply from Parents Booking

5 days ago

Hey Kirsty. I just wanted to thank you for such a lovely review, and I'm really happy to hear you had a great experience booking with us. Have a great weekend when it comes. Will.

Reply from Parents Booking

Updated Apr 2, 2026

Hi Amy,

I'm sorry to see you've had some trouble. I logged into your account and moved your second appointment so that it was back-to-back with the first. I don't know why you weren't able to do this, but if you want to pop me an email with more details (was there an error message saying you couldn't book back-to-back?) at hello@parents-booking.com, that would be helpful and I'll look into this for you. You should have an updated confirmation email with back-to-back appointments now. Would appreciate if you would remove this one-star review, because we're a small, family business who are trying our very best - and as this has been resolved. Just ask the school or ask us directly for help if you ever have any issues again and you'll receive version personal support :)
Best wishes,
Will, Director

Edit/Updated: I've looked and it was still possible to move the bookings 10mins later, so I've done that for you and emailed you an updated appointment schedule. I hope this helps even if just a little. The teacher is fully booked after your appointments now, and wasn't ever available to book after 5pm on 30th April due to blocked out time slots (this was a teacher availability matter, not a system one), so that's the best that is the latest possible appointments I can give you now, but if an error was preventing you from booking 4:40/4:50pm earlier (other parents have these now), I am really sorry about that. The school has turned on a setting that stops parents booking back-to-back by default, so that parents have time to move between appointments, but we do have special-exception coding which allows parents of twins to book back-to-back even in these situations, if the students have the same teacher, so I honestly don;t know why you'd have been being presented with an error. If this is a bug, it's a new one and no one else has reported it, so I'll investigate for you tonight - promise!
Will

Reply from Parents Booking

Mar 31, 2026

Hi Gordon. We help thousands of schools, so while I'm not sure exactly which school you've had issues booking with, from reading your comment I don't think this is a software problem and it sounds like the school's setup or roll-out was somehow at fault. If you'd like to send further details to hello@parents-booking.com, including the school's name and how we could best help (e.g. can you not come at the remaining times?) I'll do whatever I can to remedy the situation. And with that said if you'd be so good as to remove your one star review, if this isn't a software issue, I'd be grateful - it is harming our score :)
Thanks - Rob.

Reply from Parents Booking

Mar 24, 2026

Good morning Irene. I'm sorry to see you've had trouble several times now. Parents Booking doesn't lock users out, so if you'd like to email us at hello@parents-booking.com, with your school's name, I'll personally check what's causing you trouble. The school chooses the day and time that bookings 'open', so if you login before that you cannot book, but otherwise if the issue is you actually logging in there will be a reason and we can help you or the school fix it. Best wishes, Will.