parfumdreams Reviews 

Update: It is 25 July, and I still didn’t receive the refund!!! Extremely annoyed, considering I’m a premium member and they say that this should give me priority with the customer service. Absolute lie.

I cannot get my money back after they failed delivering my order!

I placed an order on 5th June and received a tracking link, but there have been no updates since then. After waiting for two weeks, I contacted customer service to inquire about my order or request a refund. They said they would investigate, but I received no further communication despite sending multiple follow-up emails.

It has now been over five weeks, and I still haven't received my order, any explanation, or a refund.

I do not recommend ordering from this retailer due to their poor customer service and failure to deliver as promised.

It’s a scam , I ordered something and the money was taken from my bank account but never received any email confirmation or any response from the customer service and of course my order didn’t arrive!! Please don’t waste your money and do your shopping in a trusted company

Ordered something on 30/05 and more than a week later it’s still not delivered. I received an email stating that “unfortunately my parcel is delayed” and when I click track-and-trace its on its way for a week now. I contacted them but they said they cannot do anything yet. Lets see…. For now not happy at all and reading other reviews a bit scared if it ever will arrive.

I have ordered a Lancome parfume bottle and returned it, but never received a refund.
I've called with the service team many several times and have also had several e-mails sent back and forth. One person said to forward this issue to another colleague and so forth. Now, it is almost a year later and nobody from costumer service reached back out to me. I can understand that things might go wrong in administration, but 90 euros is a lot for some people, and it is incredibly dissappointing that no one from Parfumdreams cared enought to make sure I got my refund. Shame on you!

UPDATE: I got an email back from Parfumdreams, following their response below (pretending that they'll look into the issue), saying that "You can contact Douglas about returns and return labels.", whilst Douglas is just the intermediary, and the package was returned to the address of Parfumdreams.

As usual good product and fast delivery

Good prices, very quick delivery. The products are original. With 10 euro per year, you have a lot of good offers.

Made a purchase and made the payment but did not received any confirmation email. Emailed the company about the issue. Received a stream of questions and proof of payment. Answered all questions and provided proof of payment but still no resolution of this issue.

This is not to be trusted.
I paid my order and never got a confirmation email. No error even, just radio silence. The money was deducted from my bank account.
The client service says it will take about 10 working days to get a refund.
This is not to be trusted. Buy anywhere else, the “good” prices they advertise are a trap!

Money was deducted but order not confirmed, no email received after purchase. There is no phone number to call to ask for reimbursement.

Like a rookie, I haven't cheked Trustpilot before buying, but I got a similar error like everyone else has reported. I have contacted the customer service. But I would not recommend this site. It seems like a scam.

I bought the shampoo and serum and received those leaks. So I immediately emailed but still, no reply it wasn't expensive anyway I didn't expect it.
Buying was easy and delivery was fast but CS is not available in case of any loss or damage.

When will I get a refund for my order that you didn't ship? Do you understand that this is a criminal offense? If the money is not returned, I will contact the police and collect statements from other victims!

I have paid my order with IDEAL, but there is no response with the delivery date of my order, as I asked the question to the customer service team, still have no response either

I wanted to buy a perfume yesterday and I paid by ideal. The money was deducted from my account then I received an error after. Never got an email confirmation!!!

I have tried to pay with iDeal today, but the payment didn’t go through. The money is off the account, however no confirmation received about the order. I decided to go with it and try to pay with Klarna - this went through and I received the confirmation to receive my package 04/03 -06/03.

As I see many reviews with the same issue, I wanted to make a review now and update it as it goes. Also will update the stars if everything goes well with the money refund.

I called with the service and they said it’ll take from 5 to 10 working days to return the money. I am hoping for the best of course and hoping that I will receive my money back.

I’ll update accordingly, but anyway first impression that Parfumdreams needs a better customer journey manager / purchase automation engineer (as the customer journey is bad as well as the website).

Update: I received the parcel. However, the money has been taken twice. Additionally, the first paid money is not back to my account. The answer from customer support below is not helpful, as I fully finished the order process. The website didn’t process my payment, but my money isn’t back.

I have been a loyal customer of Parfumdreams for some time now, but my recent experience with order #148749571 has left me deeply disappointed. Unfortunately, it has been plagued by significant delays in shipping.

Despite promptly confirming my payment through PayPal and providing proof of payment, I have consistently faced delays in receiving my orders. This delay has caused inconvenience and frustration, especially considering my reliance on timely delivery. As of now, I have yet to receive my order, which further exacerbates the issue.

Adding to the frustration is the lackluster customer support from Parfumdreams. Despite reaching out for assistance, the response time from their customer support team has been unacceptably slow. In some cases, I haven’t received any response at all, leaving me feeling neglected and undervalued as a customer.

As someone who values efficiency and reliability, I expect better from Parfumdreams. It’s disappointing to see such a decline in the level of service provided. I sincerely hope that they address these issues promptly and take steps to improve their shipping process and customer support responsiveness.

Overall, my recent experience with Parfumdreams has been far from satisfactory. I hope they take this feedback seriously and work towards regaining the trust and loyalty of their customers.

The bottle of gisada ambassador is damaged,is this a joke? No its real very dissapointed.

Do not buy from this store, this website appears to be fake and is deceiving people. Several people with the same problem as me, it seems to me that they scammed everyone during Black Friday. I paid 186 euros for 3 perfumes via IDEAL, the moment I confirmed the payment on my ING bank app, the website updated to a blank page and my order disappeared, it's been 15 days since I called and sent them emails and they still haven't refund my money and they also don't even send my products because according to them, my order was not processed. Today the attendant had the courage to tell me that she couldn't ask her manager to give me a refund because she went out home early to celebrate Sinterklaas day, YES, she said that on the phone and I recorded the call and already contacted the police to make a online report. If you had a problem with this store, also report it on the police website so that other people don't fall into the same problem.

Good and always has nice discount and free samples.