Really wish I read these reviews before spending money with them . Awful service awful items . They advertise themselves as a stylish European company but it’s basicly a cheap Chinese factory. They ha... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Terrible experience from start to finish. The quality is shockingly bad for the price — cheap material, poor finishing, and nothing like the photos. It honestly feels like a scam. Customer serv... See more
One month later, items still not dispatched. The company said they don’t know when couriers will pick it up? How does a company not know when they’ve scheduled their couriers to collect the items?... See more
Company replied
This company sent my package late. They got my order wrong and sent me something that was not made of linen or small. They also send four shirts that had labels cut out of them and had no care or mat... See more
Company details
Written by the company
Born from the vision of fashion designers, PARIJAN blends timeless luxury with modern sophistication—where high-quality craftsmanship meets effortless elegance.
Contact info
France
- parijanofficial.com
1.6
Bad
676 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 48% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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I tell the truth
I tell the truth! It worth to waiting some days for this quality and the style!!! Im from Greece and i love this site. You do a great job! 💯!!!!!!
24 July 2026
Unprompted review
Reply from PARIJAN
Hi Babis,
Thank you so much for your amazing review! 🩶
Your kind words truly made our day. We're delighted to hear that you love both the quality and the style of our products, and it means a lot to us that you felt they were worth the wait.
Knowing that customers all the way in Greece are enjoying PARIJAN is incredibly rewarding for our entire team. Thank you for your trust, your support, and for taking the time to share your experience.
We can't wait to welcome you back again soon!
Kind regards,
Jelly 🩶
PARIJAN
The customer service needs a complete…
The customer service needs a complete overhaul, I ordered one of your two piece outfits n waited n waited , I finally emailed your company with no response for some time , finally someone reached out to me stating its out of stock n if I wanted a refund which I agreed , the next thing I know the outfit came. I liked the outfit , size was good so I ordered two more hoping I receive in a reasonable time
12 March 2026
Unprompted review
Reply from PARIJAN
Hi Salvatore,
Thank you for taking the time to share your experience with PARIJAN.
First, we'd like to sincerely apologize for the delay and the confusion surrounding your first order. We completely understand how frustrating it must have been to receive conflicting updates regarding your outfit, and we're sorry that our communication fell short of the standard we strive to provide.
That said, we're delighted to hear that you were happy with the fit and quality of the outfit once it arrived, and we're truly grateful that you've decided to give us another chance by placing two more orders. Your trust means a lot to us.
We've shared your feedback with our customer support team so we can continue improving our response times and communication. We hope your new orders arrive smoothly and that your next experience with us is a much better one.
Thank you again for your honest feedback and continued support.
Kind regards,
Jelly 🩶
PARIJAN
Would give less if I could
Would give less if I could, ordered may 12th today july 27th still not arrived. Shipped juin 29th😱
No response to mails.
27 July 2026
Unprompted review
Reply from PARIJAN
Hi Thierry,
We're truly sorry to hear about your experience and sincerely apologize for the delay with your order.
We completely understand how frustrating it has been to wait this long, and we're very sorry for the inconvenience this has caused.
We'd like to clarify that we have responded to your email, and your package has already been shipped and is currently in transit. Once a shipment has been handed over to the carrier, occasional transit delays can unfortunately occur that are outside of our direct control, but please rest assured that we're continuing to monitor your shipment closely.
I've also reached out to you again via email with more information regarding your order. Please kindly check your inbox (and your spam/junk folder, just in case), and feel free to reply if you have any questions. I'll be happy to assist you personally.
Thank you for your patience and understanding.
Kind regards,
Jelly 🩶
PARIJAN
By far the worst company
By far the worst company. I ordered two t-shirts and a set six months ago.
Unfortunately, I received only the t-shirts a month ago, but the set never arrived. Customer service just strings you along, claiming the process is underway, but it’s all lies. The quality of the clothes is very poor. Do not shop here under any circumstances.
9 April 2026
Unprompted review
Reply from PARIJAN
Hi Konstantinos,
We're truly sorry to hear about your experience and sincerely apologize for the delay and frustration this has caused.
We completely understand how disappointing it is to have waited so long and to have received only part of your order. This is certainly not the experience we want our customers to have, and we're very sorry for the inconvenience.
I've already reached out to you via email with more information regarding your order and to explain the current situation. Please kindly check your inbox (and your spam/junk folder, just in case), and feel free to reply directly. I'll be happy to assist you personally and do everything I can to help resolve this matter.
Thank you for taking the time to share your feedback. We truly hope to have the opportunity to make things right.
Kind regards,
Jelly 🩶
PARIJAN
One big unfortunate mess
After considering the merchandise presented, I decided, on JUNE 13, to place an order for some summer pieces for my wardrobe. I FINALLY received my shipment YESTERDAY, JULY 21...over a month of waiting, emails and frustration. Customer service, tho helpful was of little use, as their standard line was: it's on the dock, we cannot cancel or retrieve this shipment. I will be sent soon, I'll notify you when it does, That went back and forth for several weeks, until, disgusted, I decided to challenge the charges on my Credit Card. WHAT DO YOU KNOW? All of a sudden, my shipment was released and delivered in a matter of days. Although it's presented as "Old money" dressing, the fabrics are NOT of that quality and, sadly, a little lower in the quality I was expecting. Although they make it seem like this is coming to you direct from Italy - it ships from China. That says it all. I will most likely NEVER purchase from this company again as it was frustration and dead ends, fighting for my delivery. Scroll the website, there is also a judgement against them from an Italian court attached to the home page of their website. That should tell you a lot...
UPDATE: they contacted me via email and tired to bribe me with a 20% discount on my next purchase if I would amend my review of their site - YEAH. No thanks.
21 July 2026
Unprompted review
Reply from PARIJAN
Hi Timm,
We're truly sorry to hear about your experience and sincerely apologize for the delay and frustration this has caused.
We completely understand how disappointing it is to wait over a month for an order, especially after multiple follow-ups with our support team. Regarding the delay, your order unfortunately took longer than expected due to a combination of high order volume during the period and a temporary processing backlog in our fulfillment center. This impacted our usual dispatch times, and we're very sorry that this resulted in such a frustrating experience.
We're also sorry to hear that the products did not meet your expectations in terms of quality. We take customer feedback seriously and are continuously working to improve both our products and the overall shopping experience.
I've also reached out to you via email so that we can discuss your concerns in more detail and work toward a resolution. Please kindly check your inbox (and your spam/junk folder, just in case), and feel free to reply directly. I'll be happy to assist you personally.
Thank you for taking the time to share your feedback. We truly hope to have the opportunity to make things right.
Kind regards,
Jelly 🩶
PARIJAN
Dont order from them please learned from us
Ordered June 11 for a event then delivered at July 17 almost 5 weeks just to deliver faster to order to Shein than these guys.
As for the product don't get fooled like me by things on their website the quality of the clothes feels like they bought it from Shein or Taobao then they repack it on their own, Better get it from shein than these guys.
They are some kind of scam but still at the end the day I still get the product I ordered.
Avoid these guys please.
17 July 2026
Unprompted review
Reply from PARIJAN
Hi Gabriel,
We're truly sorry to hear about your experience and sincerely apologize for the delay and disappointment this has caused.
Regarding the delay, your order unfortunately took longer than expected due to a combination of high order volume during the period and a temporary processing backlog in our fulfillment center. This impacted our usual dispatch times, and in your case resulted in the parcel being shipped later than intended. We completely understand how frustrating this is, especially when the order was needed for a specific event, and we are very sorry for the inconvenience this caused.
We are also sorry to hear that the quality of the products did not meet your expectations. We take great care in selecting and checking our items, but in this instance it seems the product you received did not reflect the standard we aim to deliver. We understand how disappointing this must be, and we are currently reviewing this with our quality control team to ensure improvements are made.
I've also reached out to you via email so that we can discuss your concerns in more detail and work toward a resolution. Please kindly check your inbox (and your spam/junk folder, just in case), and feel free to reply directly. I'll be happy to assist you personally.
Thank you for taking the time to share your feedback. We truly hope to have the opportunity to make things right.
Kind regards,
Jelly 🩶
PARIJAN
Bad service
Bad service, no movement for over 3 weeks, still waiting for my order. They just tell me that it is at the dispatch and they will monitor it.
NEVER BUY HERE
19 July 2026
Unprompted review
Reply from PARIJAN
Hi Lasse,
We're truly sorry to hear about your experience and sincerely apologize for the delay with your order.
After reviewing your order, I can confirm that it is currently on its way. We completely understand how frustrating it is to see little or no movement in the tracking for an extended period, and we're very sorry for the inconvenience this has caused.
Please note that once an order has been handed over to the shipping carrier, the delivery process is managed by the courier. While occasional transit delays can occur and are unfortunately outside of our direct control, please rest assured that we'll continue to monitor your shipment and do everything we can to ensure it reaches you successfully.
I've also reached out to you via email with more information regarding your order. Please kindly check your inbox (and your spam/junk folder, just in case), and feel free to reply if you have any questions. I'll be happy to assist you personally.
Thank you for your patience and understanding.
Kind regards,
Jelly 🩶
PARIJAN
★☆☆☆☆ Absolute nightmare
**★☆☆☆☆ Absolute nightmare – avoid this company**
My experience with PARIJAN has been one of the worst online shopping experiences I have ever had.
I requested a return immediately after receiving my order because the items did not match the photos on their website and were not what I expected. Instead of simply providing a return address, they repeatedly tried to pressure me into accepting a 15%, then 20%, and finally a 30% partial refund so they wouldn't have to process a return.
It took weeks of emailing before they finally approved my return and gave me an address in Paris. I paid the return shipping costs myself and sent the parcel exactly to the address they provided.
According to the tracking, the parcel arrived in France. A delivery attempt was made, but the parcel ended up at a pickup point and was never collected by PARIJAN. Instead of taking responsibility, they blamed me and demanded that I pay to ship the parcel again.
After months of emails, I still have no refund.
Customer service keeps sending the same copy-and-paste replies, ignores previous messages, asks for information that has already been provided multiple times, and keeps delaying the refund.
If you have a problem with your order, be prepared for endless emails, excuses, and delays.
I strongly advise anyone considering buying from PARIJAN to think twice. If something goes wrong with your order, getting your money back may become a long and frustrating process.
NEVER BUY HERE!!!!!!!!!!!!!!!!!!!!
17 July 2026
Unprompted review
Reply from PARIJAN
Hi Ramon,
We're truly sorry to hear about your experience and sincerely apologize for the frustration this situation has caused.
We completely understand how disappointing it is to have gone through such a lengthy and difficult return process. This is certainly not the experience we want our customers to have, and we're sorry that we've let you down.
We also want to explain that in some cases we offer alternative solutions such as exchanges, store credit, or replacement options. We do this to provide faster resolutions, reduce unnecessary delays, and ensure customers can still enjoy our products without having to wait through extended return and refund processing times. However, we completely understand that this is not always the preferred option, and we respect your choice to request a refund.
We'd really appreciate the opportunity to review your case personally and investigate what happened with your return and refund. Please send us an email at info@parijanofficial.com with the subject line "Jelly - TrustPilot". This will ensure your message comes directly to me, and I'll personally review your return, investigate the status of your refund, and do everything I can to help resolve the situation as quickly as possible.
Thank you for taking the time to share your feedback. We hope to have the opportunity to make things right.
Kind regards,
Jelly 🩶
PARIJAN
Really wish I read these reviews before…
Really wish I read these reviews before spending money with them . Awful service awful items . They advertise themselves as a stylish European company but it’s basicly a cheap Chinese factory. They have a customer service team which are just bots and you go round and round in circles with them . Please use other sites and avoid this absolute mess of a company
17 July 2026
Unprompted review
Reply from PARIJAN
Hi Sam,
We're truly sorry to hear about your experience and sincerely apologize that we didn't meet your expectations.
We're especially sorry that our customer support felt impersonal. Please know that we are a real team who genuinely cares about every customer, and we always strive to provide thoughtful, human support while working toward a proper resolution.
We'd also like to clarify that PARIJAN is a France-based company. While we work with trusted international manufacturing and logistics partners, this does not change our commitment to the quality of our products or the support we provide to our customers.
We'd really appreciate the opportunity to review your case personally and understand what went wrong. Please send us an email at info@parijanofficial.com with the subject line "Jelly - TrustPilot". This will ensure your message comes directly to me, and I'll personally investigate your case and do everything I can to help resolve the situation.
Thank you for taking the time to share your feedback. We hope to have the opportunity to make things right.
Kind regards,
Jelly 🩶
PARIJAN
Goods not received
Goods not received. No email confirmation. Yet money comes out my account. Something has to be done here
13 July 2026
Unprompted review
Reply from PARIJAN
Hi Noah,
We're truly sorry to hear about your experience and sincerely apologize for the concern and frustration this situation has caused.
We understand how worrying it is to see a payment processed without receiving an order confirmation or your goods. We'd really appreciate the opportunity to review your order and investigate what happened.
Please send us an email at info@parijanofficial.com with the subject line "Jelly - TrustPilot". This will ensure your message comes directly to me, and I'll personally look into your case, confirm the status of your order, and do everything I can to resolve the issue as quickly as possible.
Thank you for bringing this to our attention. We hope to have the opportunity to make things right.
Kind regards,
Jelly 🩶
PARIJAN
Did not receive anything after almost 2 months
Did not receive anything after almost 2 months.
Pure scam, stay away!
Collected the payment, no confirmation, no order email, no tracking.
After 4 weeks I had a chat with the support telling me the things I wanted are out.
After I said I want a refund, things can be delivered and I got a tracking number without who is delivering it.
A Mail later they said its yunExpress (so china imported)...
Its a mess....
22 May 2026
Unprompted review
Reply from PARIJAN
Hi Jan,
We're truly sorry to hear about your experience and sincerely apologize for the frustration and delay you've encountered.
We understand how disappointing it is to wait for your order and to receive conflicting updates. We'd also like to clarify that PARIJAN is a France-based company. While we work with trusted international logistics partners, including YunExpress for certain shipments, this does not mean that PARIJAN is a China-based company.
We'd really appreciate the opportunity to review your order personally and provide you with a clear update. Please send us an email at info@parijanofficial.com with the subject line "Jelly - TrustPilot". This will ensure your message comes directly to me, and I'll personally investigate your case and do everything I can to help resolve it.
Thank you for bringing this to our attention. We hope to have the opportunity to make things right.
Kind regards,
Jelly 🩶
PARIJAN
Blame yourself if you buy from the
Don’t buy from them or you blame yourself later
Paid 100 Eur and got nothing at the end and they don’t want to refund
13 July 2026
Unprompted review
Reply from PARIJAN
Hi Ahmed,
We're truly sorry to hear about your experience and sincerely apologize for the frustration this has caused.
We take claims like this very seriously, and we'd like the opportunity to review your order and understand exactly what happened. Our goal is always to ensure that our customers either receive their order or that any issues are resolved appropriately.
Please send us an email at info@parijanofficial.com with the subject line "Jelly - TrustPilot". This will ensure your message comes directly to me, and I'll personally investigate your case and do everything I can to help resolve it as quickly as possible.
Thank you for bringing this to our attention. We hope to have the opportunity to make things right.
Kind regards,
Jelly 🩶
PARIJAN
AI generated customer support - SCAM
AI generated customer support. No resolution and refuse refund. More than 2 months and no items
12 July 2026
Unprompted review
Reply from PARIJAN
Hi Rodrigo,
We're truly sorry to hear about your experience and sincerely apologize for the frustration this situation has caused.
We're especially sorry that our customer support felt impersonal. Please know that we are a real team who genuinely cares about every customer, and we always strive to provide thoughtful, human support while working toward a proper resolution.
We would really appreciate the opportunity to review your order personally and assist you further. Please send us an email at info@parijanofficial.com with the subject line "Jelly - TrustPilot". This will ensure your message comes directly to me, and I will personally look into your case and do everything I can to help resolve it.
Thank you for taking the time to share your feedback. We truly hope to have the chance to make things right.
Kind regards,
Jelly 🩶
PARIJAN
Taking to much time to answer about my refund
Clothes out of stock and they are not responding me about my refund.
10 July 2026
Unprompted review
Reply from PARIJAN
Hi Emerson,
We're truly sorry to hear about your experience and sincerely apologize for any confusion regarding your order.
After reviewing your order, we'd like to clarify that it was placed on June 27 and shipped on June 30, which is within our standard 1–3 business day processing time. Our estimated shipping timeframe is 10–14 business days.
I've also reached out to you via email to help sort things out and provide more information regarding your order. Please kindly check your inbox (and your spam/junk folder, just in case), and feel free to reply if you have any questions. I'll be happy to assist you personally.
Thank you for your patience and understanding.
Kind regards,
Jelly 🩶
PARIJAN
Complete scam!
Complete scam! They have a return policy which they don't respect. Instead of offering a refund, they said they could only offer an "exchange" om a good that wasn'teven worn because of the poor quality and something that had nothing to do with the photos on the website. Shipping takes an enormous amount of time. When trying to exchange the product, what did I get? Nothing, they couldn't find my return. Lost over 60 euros with these scamers. Never been that disappointed, not even with Shine!
1 June 2026
Unprompted review
Reply from PARIJAN
Hi João,
We're truly sorry to hear about your experience and sincerely apologize for the frustration and disappointment this has caused.
We understand your concerns regarding the return process, the delivery time, and the quality of the product. This is certainly not the experience we want our customers to have, and we're sorry that your expectations were not met.
We'd really appreciate the opportunity to review your case personally and investigate what happened with your return. Please send us an email at info@parijanofficial.com with the subject line "Jelly - TrustPilot". This will ensure your message comes directly to me, and I'll personally look into your case and do everything I can to help resolve the situation.
Thank you for taking the time to share your feedback. We hope to have the opportunity to make things right.
Kind regards,
Jelly 🩶
PARIJAN
PARIJAN
PARIJAN, PARIJAN, PARIJAN...
After sending me poor quality.
Finally, I mean ages, back and forth, you don't want to know. I returned the order.
Now they try everything, instead of paying me back.
I'm thinking about some legal action.
I go on and on and on.
Sequel follows
9 July 2026
Unprompted review
Reply from PARIJAN
Hi Thomas,
We're truly sorry to hear that your experience with PARIJAN did not meet your expectations, and we sincerely apologize for the frustration this situation has caused.
We'd like to clarify that your refund has already been processed. Depending on your bank or payment provider, it may take a few business days for the funds to appear in your account.
If you haven't received the refund yet or have any further questions, please reply to our email and I'll be happy to personally assist you and provide any additional information you may need.
Thank you for your feedback, and we're sorry again that your experience fell short of your expectations.
Kind regards,
Jelly 🩶
PARIJAN
Do not use this company
Do not use this company. It's a complete scam. I've waited months for my order. Every time I email asking where it is, I receive a template message saying they're experiencing high volumes of orders and I'll receive my order soon.
7 July 2026
Unprompted review
Reply from PARIJAN
Hi Christopher,
We're truly sorry to hear about your experience and sincerely apologize for the long delay you've encountered.
We understand how frustrating it is to wait so long for an order, and we're sorry that our communication did not meet your expectations. While we do our best to keep customers informed during unexpected delays, we recognize that this experience has been disappointing.
We'd really appreciate the opportunity to review your order personally and provide you with an update. Please send us an email at info@parijanofficial.com with the subject line "Jelly - TrustPilot". This will ensure your message comes directly to me, and I'll personally investigate your case and do everything I can to assist you.
Thank you for bringing this to our attention. We hope to have the opportunity to resolve this for you.
Kind regards,
Jelly 🩶
PARIJAN
Truly the worst experience I have ever…
Truly the worst experience I have ever had ordering online. It’s been over 2 months and still no update on delivery of my order. They keep giving me excuses of high demand and running out of stocks and promising updates. Instead it is total silence.
Never again.
Stay away!!!!
2 June 2026
Unprompted review
Reply from PARIJAN
Hi Jack,
We're truly sorry for the long delay and the frustration this has caused. We completely understand your disappointment, and we sincerely apologize for the experience you've had.
After reviewing your order, we found that we were unfortunately unable to ship it because there was missing information in your shipping address. We previously reached out to you via email to request the necessary details, but we haven't yet received a response.
I've reached out to you again via email with more information. Please kindly check your inbox (and your spam/junk folder, just in case) and reply with the requested shipping information so we can assist you as quickly as possible.
We appreciate your patience and hope to resolve this for you soon.
Kind regards,
Jelly 🩶
PARIJAN
They SCAM you
They send you the dirtiest, cheapest cloths of very low quality and don't pay you back if you apply for a refund.
13 April 2026
Unprompted review
Reply from PARIJAN
Hi J,
We're truly sorry to hear that your experience with PARIJAN did not meet your expectations. We sincerely apologize for the frustration and disappointment this has caused.
We'd like to assure you that PARIJAN is committed to assisting customers with eligible return and refund requests in accordance with our policies. We're sorry to hear that you feel your case wasn't handled as expected.
I'd really appreciate the opportunity to review your case personally. Please send us an email at info@parijanofficial.com with the subject line "Jelly - TrustPilot". This will ensure your message comes directly to me, and I'll personally investigate your case and do everything I can to help resolve your concerns.
Thank you for sharing your feedback. We hope to have the opportunity to make things right.
Kind regards,
Jelly 🩶
PARIJAN
They don't honor their refund policy
They don't honor their refund policy. Month long process, 20+ emails, they haggle back and forth offering partial refund, the window closes before 30 days, and ultimately they request you ship the items to Paris for an expensive amount to deter refunds. They hide it, but their return portal is: tersimsneakers7030.returnscenter.com
4 July 2026
Unprompted review
Reply from PARIJAN
Hi there,
We're truly sorry to hear about your experience and sincerely apologize for the frustration you've experienced throughout the return process.
We understand your concerns regarding the length of the process, the return shipping costs, and the communication you received. Your feedback is important to us, and we take it seriously as we continuously work to improve our customer experience.
We'd really appreciate the opportunity to review your case personally. Please send us an email at info@parijanofficial.com with the subject line "Jelly - TrustPilot". This will ensure your message comes directly to me, and I'll personally investigate your case and do everything I can to assist you.
Thank you for bringing this to our attention. We hope to have the opportunity to resolve your concerns.
Kind regards,
Jelly 🩶
PARIJAN
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