Be careful—don't sign up on this site; it's a scam run by thieves. Action needs to be taken against these crooks, and they should be monitored more closely. I think we should all file complaints with... See more
Company replied
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See what reviewers are saying
Had account for many years. Very good variety of in-play markets at competitive odds. Deposits are straightforward and withdrawals to Visa are very fast, usually instant. Solid UK bookmaker
Company replied
Withdrawal unreceived Hi team Parimatch id :437189516 Ticket no ; #44982042 On oct 08 2025 12000inr my payment was still not credited to my account I have sent all the bank statement upto date b... See more
Company replied
Great offers amazing cash out options and also great costumer service and support and never issues on the app anytime of the day
Company details
- Gambling house
- also in
- Betting agency
- Casino
- Gambling Service
- Online Casino or Bookmaker
- Online Sports Betting Vendor
Written by the company
Parimatch is a leader in online sports betting, gaming, and entertainment. We’re experts in sports betting and you can rely on us to have a wide range of betting markets and competitive odds for the sports you follow. Whether your game is football, golf, or tennis, or if you follow Formula 1, boxing, greyhounds or horses, we’ve got you covered.
Contact info
Suite 2, World Trade Center, Bayside Road, GX11 1AA, Gibraltar, Gibraltar
- help@parimatch.co.uk
- parimatch.co.uk
You should know
2.8
Average
653 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 49% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Laura was very helpful to me and she…
Laura was very helpful to me and she explained all the details I needed to know well. She was also very friendly and nice to me.
10 April 2025
Unprompted review
Reply from PARIMATCH.co.uk
Thank you for your lovely review! We're glad Laura was able to help, and we will be sure to pass this on! If you should ever need any further assistance, please don't hesitate to get in touch!
a absolute disgrace they closed my…
a absolute disgrace they closed my account after i lost for no reason stay well clear from them
4 April 2025
Unprompted review
Reply from PARIMATCH.co.uk
Thank you for taking the time to write a review Chris. We are sorry to hear about your disappointment.
Can you please contact us via Email or Message to have a look into your case? Many Thanks
Pablo the guy I was speaking to was…
Pablo the guy I was speaking to was very helpful and understanding, I will be telling friends and my followers on Facebook and instagram about the help I got..
8 April 2025
Unprompted review
Reply from PARIMATCH.co.uk
Thank you for your 5-star review; we truly appreciate it. We will make sure to pass this feedback on to Pablo. If you need any further assistance, please don't hesitate to reach out to us.
Ana was very friendly and sorted my…
Ana was very friendly and sorted my issue with my free bets. Too service
7 April 2025
Unprompted review
Reply from PARIMATCH.co.uk
Thank you for your 5-star review; we truly appreciate it. We will make sure to pass this feedback on to Ana. If you need any further assistance, please don't hesitate to reach out to us.
Alan sorted my problem out quickly…
Alan sorted my problem out quickly efficiently...a credit to your company
4 April 2025
Unprompted review
Reply from PARIMATCH.co.uk
Hi Craig, thanks for the wonderful feedback! We will be sure to pass this along to Alan for you. Have a great weekend ahead!
Fraud App Hai Pari Match Fake Hai Yeah…
Fraud App Hai Pari Match Fake Hai Yeah Log Meri I'd Block Kardi 12000 Pada Hai Abhi Bhi Mera Usme
Withdrawal Nhi Dera Hai Bolra Hai
Illegal Activities Ki Hai I'd Me Main
I'd Khud Illegal Hai Aur Mujhe Bolte Hau
30 March 2024
Unprompted review
Reply from PARIMATCH.co.uk
We are sorry to hear about your situation; however, I'm afraid we don't have access to Parimatch India accounts.
We are run separately from them, Parimatch UK is operated by BV Gaming, whereas Parimatch India is operated by Castianes B.V. (reg. number 159965).
We are a different company altogether and have no affiliation with their website. I advise contacting the Indian Gambling Authority if Parimatch India isn't supporting you as you believe they should.
Could you please remove the Review as it's not aimed for us. Thank you for understanding.
They helped me out with my bonuses and…
They helped me out with my bonuses and I’m very greatful and great customer service to
26 March 2025
Unprompted review
Reply from PARIMATCH.co.uk
Hi Rachel, thanks for the wonderful feedback! Do you recall whom you spoke with? Have a great day ahead.
Helpful Customer Service
Levente was really helpful with solving my issue - it wasn't letting me opt in to a welcome offer and Levente manually did it for me.
23 March 2025
Unprompted review
Reply from PARIMATCH.co.uk
Hi Joe, we are to pleased to find we were able to help with your promotion issues today. We'll be sure to pass this feedback over to Levente. Have a great week ahead! :)
Perfect customer service service…
Perfect customer service service Levente help me in few minutes and credit my freebets right away. Thank you!
23 March 2025
Unprompted review
Reply from PARIMATCH.co.uk
Hello Maria, we are to pleased to find we were able to help with your promotion queries today. We'll be sure to pass this feedback over to Levente. Have a great week ahead! :)
Deposit Issue Report
Deposit Issue Report
To: Parimatch Support Team
I am writing to report an issue with my recent deposit. On 8th March 2025, I attempted to deposit ₹15,000 into my Parimatch account using UPI. The amount was deducted from my bank account, but the deposit was not successful and the amount was not credited to my Parimatch account.
*Transaction Details:*
- UTR No: 828254485628
- Date: 8th March 2025
- Amount: ₹15,000
- Mode: UPI
- Name: Meena Singh
- User ID/Player ID: 964848612
Despite several attempts to contact the Parimatch support team, I have not received any response or resolution to this issue. It has been several days since the incident, and I am still waiting for my deposit to be credited to my account.
I urge you to look into this matter urgently and assist me in resolving this issue. Please let me know if any additional information is required from my end.
Sincerely,
Meena Singh
8 March 2025
Unprompted review
Reply from PARIMATCH.co.uk
We are sorry to hear about your situation; however, I'm afraid we don't have access to Parimatch India accounts.
We are run separately from them, Parimatch UK is operated by BV Gaming, whereas Parimatch India is operated by Castianes B.V. (reg. number 159965).
We are a different company altogether and have no affiliation with their website. I advise contacting the Indian Gambling Authority if Parimatch India isn't supporting you as you believe they should.
Could you please remove the Review as it's not aimed for us. Thank you for understanding.
I signed up and was waiting for the…
I signed up and was waiting for the sign up bonus which I didn’t receive after 2 days, so I contacted support and Louis was great and got the bonus to me within minutes! Which i greatly appreciated as I don’t normally leave reviews but thank you!
18 March 2025
Unprompted review
Reply from PARIMATCH.co.uk
Hi Jason, we're pleased to learn that your issue was resolved for you in the end. We'll be sure to pass your feedback over to Louis, many thanks! Have a great week ahead! :-)
Perfect!
I had a bit of a confusing case that Alan had the misfortune of having to deal with, however, Alan was quick and efficient to get to the root of the problem and find a resolution. Happily rating Alan 5 stars.
Thanks Alan
Dan
16 March 2025
Unprompted review
Reply from PARIMATCH.co.uk
Thank you for your 5-star review; we truly appreciate it. We will make sure to pass this feedback on to Alan. If you need any further assistance, please don't hesitate to reach out to us.
great customer service from ana and…
great customer service from ana and anvi.
12 March 2025
Unprompted review
Reply from PARIMATCH.co.uk
Thank you for your review, Ryan, we will be sure to pass this on to Anyi and Ana, for you. Should you require any further assistance, please do not hesitate to contact us.
Reply from PARIMATCH.co.uk
We are sorry to hear that you are unhappy with our site, please be advised that we are Parimatch UK. And have no affiliation with any other Parimatch Domain.
Keiron thanks a million for sorting out…
Keiron thanks a million for sorting out the issue that I had with the account, 10/10 service, You have been extremely helpful and polite. Total credit to the company. Wish you all the best. Many thanks Jaime
6 March 2025
Unprompted review
Reply from PARIMATCH.co.uk
Thank you for your feedback, Jamie , it is greatly appreciated. We will be sure to pass your kind words onto Keiron for you. Should you require any further assistance, please do not hesitate to contact us.
Jokester
Signed up with the new customer promo and then they precede to tell you that you’ve got an account with a sister bookmaker from about 20 year ago haha, so you don’t qualify. Which is a totally different name and no other way you’d know it’s related. Bizarre stuff.
5 March 2025
Unprompted review
Reply from PARIMATCH.co.uk
Thank you for taking the time to write a review Gaz We are sorry to hear about your disappointment.
Can you please contact us via Email or Message to have a look into your case? Many Thanks
Very easy to get on with with
Very easy to get on with with. Great customer service. The agent I dealt with (Sue) was super helpful in sorting my joining bonuses out for me. 10/10
2 March 2025
Unprompted review
Reply from PARIMATCH.co.uk
Thank you for the time to write this review.
We are happy that Sue could help you to regard your bonuses.
If help is needed, we are here 24/7 for you.
Have a great day!
Signed up and spend £10 to get the…
Signed up and spend £10 to get the welcome offer however didn’t stake the minimum bet which I didn’t see.
Spoke to Benedict’s and realised my error so credited me my welcome bonus . Thank you and appreciate you 👍
1 March 2025
Unprompted review
Reply from PARIMATCH.co.uk
Thank you for your 5* review, we will be sure to pass this on to Bene for you. Should you require any further assistance, please do not hesitate to contact us.
No withdrawal and account closed by them(fraud)
Hi, my id 15636689.
I have £925 balance left on the account, parimatch first restricted my account and then closed with no notice or explanation, customer service is useless and duediligence as well as security parimatch is ignoring my multiple emails sent to them, Im not able to withdraw the funds or login into my account. To me they are doing fraud activities as they are holding onto my positive balance funds and not replying back. Do not use their service as if you will have a big balance on your account, they will restrict you from betting and withdrawing your funds, then block/close your account and not reply to your messages or emails, the worst, once again the most horrible experience and atrocious bookies I've ever used in my life, don't risk investing your money here!
17 February 2025
Unprompted review
Reply from PARIMATCH.co.uk
We are sorry to hear that you are experiencing issues with your account. Please be advised that for a response from our account security team, it can take up to 5 business days.
Good customer service experience
Good customer service experience - Gloria was great and resolved my issue quickly and satisfactory - refreshing to have responsive customer service so thank you
24 February 2025
Unprompted review
Reply from PARIMATCH.co.uk
Thank you for your 5* review, G Harris , We will be sure to pass this onto Gloria for you. Should you require any further assistance, please do not hesitate to contact us.
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