Paris Fashion Shops - Grossiste en ligne Reviews 487

Reply from Paris Fashion Shops - Grossiste en ligne

Apr 3, 2026

Bonjour,

Un grand merci pour votre retour si positif ! Nous sommes ravis de savoir que Lydie a pu vous accompagner efficacement et que notre service vous a apporté satisfaction.

Votre message nous touche beaucoup et nous motive à continuer d’offrir un service attentif et rapide à tous nos clients.

À très bientôt sur Paris Fashion Shops !

L’équipe Paris Fashion Shops

Reply from Paris Fashion Shops - Grossiste en ligne

Mar 2, 2026

Hello Sharon,

Thank you so much for your kind words !

We’re truly happy to hear that you’re satisfied with our customer service. Your feedback means a lot to us and Clarisse especially appreciate the shout out !

It’s always a pleasure assisting you. Thank you for your trust and support 💛

Best regards,
The Paris Fashion Shops team

Reply from Paris Fashion Shops - Grossiste en ligne

Updated Feb 24, 2026

Hello Ismail,

Thank you for the 5-star rating ! ⭐

We hope to see you again soon on our marketplace.

Best regards,
The Paris Fashion Shops team

Reply from Paris Fashion Shops - Grossiste en ligne

Feb 11, 2026

Hello Emma,

Thank you for sharing your feedback. We are truly sorry to hear that this recent experience did not meet your expectations.

Since the end of November 2025, it is no longer possible to consolidate products from multiple suppliers into a single export shipment for your destination, in accordance with the Union Customs Code (UCC) and ongoing European customs harmonization. As a result, orders including items from different suppliers are shipped in separate parcels. You may also use your own carrier if you prefer to manage the shipment yourself.

Regarding the Mochy items, we have carefully reviewed your claim and confirm that the product received matches the item ordered and is not considered defective or non-conforming. While some visuals may be AI-generated for presentation purposes, the additional product photos reflect the actual item delivered. Therefore, the claim cannot be classified as “goods not as described.”

However, you may of course exercise your right of withdrawal in accordance with our terms and conditions if you prefer not to keep the item.

We remain at your disposal should you wish to discuss this further.

Best regards,
The Paris Fashion Shops Team

Reply from Paris Fashion Shops - Grossiste en ligne

Sep 11, 2025

Hello,

We are sorry to hear about your experience. After checking, it appears that your emails were sent to an invalid address, which is why we could not respond.

Please note that the only valid email for order-related inquiries is client@parisfashionshops.com
. Our after-sales team is always happy to assist you when contacted through this address.

We hope this helps clarify the situation and look forward to assisting you in the future.

Best regards,

The Paris Fashion Shops Team

Reply from Paris Fashion Shops - Grossiste en ligne

Sep 11, 2025

Hello,

We are very sorry to hear about your experience and understand your frustration. Although your review was posted some time ago, we want to assure you that providing reliable after-sales service is very important to us.

We sincerely appreciate your loyalty over the years and regret that we did not meet your expectations this time. If you encounter any problems, please contact us directly at client@parisfashionshops.com, and we will do our best to help you.

Thank you for your feedback, which helps us improve our services.

Best regards,

The Paris Fashion Shops Team

Reply from Paris Fashion Shops - Grossiste en ligne

Sep 9, 2025

Hello,

Thank you for your feedback ! We’re glad you appreciate our variety and we take note of your suggestion regarding more high-quality brands.

Best regards,

The Paris Fashion Shops Team

Reply from Paris Fashion Shops - Grossiste en ligne

Sep 9, 2025

Hello,

We are sorry to read your message. After checking, we could not find any account or order associated with your name in our system.

Please note that our official contact address is client@parisfashionshops.com
. It seems there may be a confusion with another website.

Could you kindly verify the site where you placed your order ?

Best regards,

The Paris Fashion Shops Team

Reply from Paris Fashion Shops - Grossiste en ligne

Sep 9, 2025

Bonjour,

Après vérification, il semble qu’il y ait une confusion.
Nous sommes Paris Fashion Shops et non Fashion Paris. Vous faites erreur : nous n’avons aucun lien avec ce site.

Cordialement,

L’équipe Paris Fashion Shops

Reply from Paris Fashion Shops - Grossiste en ligne

Dec 9, 2024

Hello Nina,

We are sorry to hear that your experience with our service did not meet your expectations. We understand your frustration with the handling of your complaint.

However, as stated in our terms and conditions, we must respect certain timeframes when dealing with complaints. We sincerely regret that this may have been a problem in your case.

Thank you for your understanding,

Best regards,

The Paris Fashion Shops team

Reply from Paris Fashion Shops - Grossiste en ligne

Oct 21, 2024

Hello Louella,

We sincerely apologize for the difficulties you’ve encountered with the delivery of your order. As mentioned in our previous communications, an investigation is currently underway with the carrier to resolve this issue.

We understand your frustration with the delays, but we are unfortunately dependent on the carrier’s verification processes to finalize the investigation.

Please rest assured that as soon as we receive confirmation from the carrier, we will get back to you promptly to offer a solution.

We appreciate your patience and remain available for any further questions.

Best regards,
The Paris Fashion Shops team

Reply from Paris Fashion Shops - Grossiste en ligne

Jul 19, 2024

Dear,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your recent experience with Paris Fashion Shops and deeply regret the inconvenience this has caused you. We understand your frustration regarding the delays in response and the difficulties you’ve faced with the returns process.
We experienced a peak in demand, which led to extended response times from our customer service team. However, I assure you that the situation is now under control, and each claim is addressed within 48 hours. As you are based in the UK, we require some additional paperwork for customs, and we hope you understand that this process is necessary.

When a claim is made, we ask that the return be completed within 48 hours to resolve the issue quickly and process the refund upon receipt. As a platform, the items belong to wholesalers who need to manage their stock efficiently.

While we strive to be flexible and can sometimes extend the return window by a few days, contacting us three weeks after receiving the return instructions is unfortunately too long for us to accept the return.

We sincerely regret that you felt the need to write a negative review and not reply our last email, as we have consistently made an effort to accommodate your needs and ensure your satisfaction, even when the terms and conditions set by our platform were not always met.

Have a nice day,

Paris Fashion Shops Customer Service Team