Hello, I purchased 4 tickets for Park Güell dated February 19, 2026, through your website (Ticket No: 8012243). However, due to extremely strong wind conditions on the day of our visit, the... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Due to strong winds on February 12, 2026, we were denied entry to Park Guell. We were informed that we would receive a refund. We reported this incident three times through barcelonatickets.org, but h... See more
Avoid at all costs! Predatory third party website selling tickets for Barcelona attractions at a significant markup. For park guell tickets sold at €16 rather than €10 which is a 160% markup. They do... See more
Company replied
So many people and the restrictions of which ways to walk was very inconvenient.. employees were not friendly, bathrooms were not clean and not supplied properly, school beside was noisy.. don’t think... See more
Company replied
Company details
Written by the company
Venta de entradas de Park Güell
Contact info
1.8
Poor
45 reviews
Replied to 20% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No entry to Park Guell 12/02/2026
Due to strong winds on February 12, 2026, we were denied entry to Park Guell. We were informed that we would receive a refund. We reported this incident three times through barcelonatickets.org, but have not received a response. I am requesting a refund.
12 February 2026
Unprompted review
The park was closed. I want a refund.
Hello,
I purchased 4 tickets for Park Güell dated February 19, 2026, through your website (Ticket No: 8012243). However, due to extremely strong wind conditions on the day of our visit, the park was closed for safety reasons, and we were unable to enter.
As this situation was beyond our control, I kindly request a refund for the unused tickets.
I can provide the ticket and payment details if needed.
Thank you in advance for your assistance, and I would appreciate information regarding the refund process.
Kind regards.
19 February 2026
Unprompted review
Predatory third party website that…
Predatory third party website that sells tickets at 200% markup.
5 October 2025
Unprompted review
Do not book with Park tickets.
Bought tickets through this site for Park Güell next month as they came up on Google as a recommended site to buy tickets (as they pay Google to be a featured ad).
As soon as I paid, I checked the banking app and the transaction was showing as Park Gueell, the official seller wouldn’t spell Park Guell wrong.
The tickets were sent straight away, so according to park tickets no refunds once tickets have been sent.
I have since been in touch with the official company who do sell tickets for Park Guell and they have confirmed that my tickets bought through a third party are not valid.
As park.barcelonatickets.org do not give refunds I will be getting in touch with my bank.
26 August 2025
Unprompted review
Reply from Park Barcelonatickets
Firstly, we appreciate your feedback, and we are sorry to hear about your bad experience.
However, we want to highlight that we do announce at the end of our website and in our T&C that we are not affiliated with government entities and that we are not the official box office. On the other hand, the tickets that we provide are 100% official as we get them from the official box office, and in no case, we are trying to scam or mislead.
You can reach further information in our Help Center.
Thank you for your feedback!
This company is adding 44% to the…
This company is adding 44% to the ticket price, and you do not get any added value, even though they will tell you that. Scam. Buy your tickets directly at Parc Guell or Sagrada Familia, and save a lot of money.
8 February 2025
Unprompted review
Reply from Park Barcelonatickets
Firstly, we appreciate your feedback, and we are very sorry to know that your experience with us was not good as expected.
However, we would like to detail that our T&C, which should have to be read by the user before finishing the purchase, state how fees work.
The service offered is not the sale or resale of tickets of Park Güell, but consists of their acquisition through the corresponding voluntary, express, special, and remunerated mandate of the user. The difference between the official price and ours is based on the added value that we provide, which is based on providing a personalized service during the whole process, the correction of errors in its processing, and specific customer service.
You can reach further information in our Help Center, and you can Contact us here.
Thank you for your feedback!
Scam company tricking over-eager…
Scam company tricking over-eager tourists with potentially invalid tickets and charging well over the appropriate rate
21 September 2024
Unprompted review
Reply from Park Barcelonatickets
Firstly, we appreciate your feedback, and we are very sorry to know that your experience with us was not good as expected.
However, we would like to detail that our T&C, which should have to be read by the user before finishing the purchase, state how fees work.
The service offered is not the sale or resale of tickets of Park Güell, but consists of their acquisition through the corresponding voluntary, express, special, and remunerated mandate of the user. The difference between the official price and ours is based on the added value that we provide, which is based on providing a personalized service during the whole process, the correction of errors in its processing, and specific customer service.
You can reach further information in our Help Center, and you can Contact us here.
Thank you for your feedback!
Terrible scam
Terrible scam! They charge 160% of the regular price, pretending to be an official website. I can't believe they got away with such a fraud! Look out for yourself!
25 September 2024
Unprompted review
Reply from Park Barcelonatickets
Firstly, we appreciate your feedback, and we are very sorry to know that your experience with us was not good as expected.
However, we would like to detail that our T&C, which should have to be read by the user before finishing the purchase, state how fees work.
The service offered is not the sale or resale of tickets of Park Güell, but consists of their acquisition through the corresponding voluntary, express, special, and remunerated mandate of the user. The difference between the official price and ours is based on the added value that we provide, which is based on providing a personalized service during the whole process, the correction of errors in its processing, and specific customer service.
You can reach further information in our Help Center, and you can Contact us here.
Thank you for your feedback!
SCAM
Terrible website. They buy google ads so they stay on top of the search results. It says everywhere on the website that these are official tickets but very small fine print saying they are not associate to the official government ticketing. Their website is bad. It doesnt work. I tried to make payment a couple of times and nothing happened. When my payment finally went through and the page refreshed to the default timing which was not what I purchased nor booked. I noticed this immediately and got in contact with them. They are giving me run around answers instead of fixing it and keep saying no refunds no change of time. EXCEPT IT WAS NOT MY FAULT THEIR WEBSITE IS FAULTY. I tried a chargeback but Visa refused it saying I accepted the terms and conditions. Again, no one is helping. I sent them an official letter and spamming them with complaints, they do not care. I am sure they do this all the time and they do it often. Lets not even start with the excessive markup to the original price!! AVOID AT ALL COSTS
1 September 2024
Unprompted review
Reply from Park Barcelonatickets
Firstly, we appreciate your feedback, and we are very sorry to know that your experience with us was not good as expected. However, we are trying to do our best to give the best possible service to you.
You can reach further information in our Help Center, and you can Contact us here.
Thank you for your feedback!
Illegal reseller
They bought tickets from official website then sell it to you illegally (since such activity is prohibited by the official Park Güell) with 160% mark up ($16 vs $10 from official website) and they still say they are not resellers. What a scam! To the owner, money that you got from doing bad deeds scamming people will only bring you bad futures. Will it worth all the bad karma you would receive? You will see how bad karma coming quite fast and at that time it would be too late for you.
23 August 2024
Unprompted review
Reply from Park Barcelonatickets
Firstly, we appreciate your feedback, and we are very sorry to know that your experience with us was not good as expected.
However, we would like to detail that our T&C, which should have to be read by the user before finishing the purchase, state how fees work.
The service offered is not the sale or resale of tickets of Park Güell, but consists of their acquisition through the corresponding voluntary, express, special, and remunerated mandate of the user. The difference between the official price and ours is based on the added value that we provide, which is based on providing a personalized service during the whole process, the correction of errors in its processing, and specific customer service.
You can reach further information in our Help Center, and you can Contact us here.
Thank you for your feedback!
They are scammers
They are scammers. It is not official site of anything. They charge you more money for the same ticket which you can buy from other sites. Don’t buy from them. I wished i searched their reviews before wasting my money with the.
5 August 2024
Unprompted review
Reply from Park Barcelonatickets
Firstly, we appreciate your feedback, and we are very sorry to know that your experience with us was not good as expected.
However, we would like to detail that our T&C, which should have to be read by the user before finishing the purchase, state how fees work.
The service offered is not the sale or resale of tickets of Park Güell, but consists of their acquisition through the corresponding voluntary, express, special, and remunerated mandate of the user. The difference between the official price and ours is based on the added value that we provide, which is based on providing a personalized service during the whole process, the correction of errors in its processing, and specific customer service.
You can reach further information in our Help Center, and you can Contact us here.
Thank you for your feedback!
Never received the ticket
Bought my ticket for Park Guell that was overpriced to start with. Not only did I not receive the ticket but it was impossible to reach out to them, only virtual assistant available, which of course didn't help at all. Checked my credit card and money was charged.
SCAM
As an upgrade of my initial comment, I want to say that the website reached out to me and asked for my purchase Info. I didn't have an orden number. So I gave them my phone number and email. That was like 10 days ago. No reply received.
Lesson learned, ONLY official sites (which I thought this one was)
29 June 2024
Unprompted review
Reply from Park Barcelonatickets
Firstly, we appreciate your feedback, and we are very sorry to know that your experience with us was not good as expected. However, we are trying to do our best to give the best possible service to you.
You can reach further information in our Help Center, and you can Contact us here.
Thank you for your feedback!
Never ever book via this website
Never ever book via this website.
It is a pure rip off, tickets are more expensive compared to when you book directly. Also they are not refunding in case you need to change your trip. Very customer unfriendly
17 June 2024
Unprompted review
Reply from Park Barcelonatickets
Firstly, we appreciate your feedback, and we are very sorry to know that your experience with us was not good as expected.
However, we would like to detail that our T&C, which should have to be read by the user before finishing the purchase, state how fees work.
The service offered is not the sale or resale of tickets of Park Güell, but consists of their acquisition through the corresponding voluntary, express, special, and remunerated mandate of the user. The difference between the official price and ours is based on the added value that we provide, which is based on providing a personalized service during the whole process, the correction of errors in its processing, and specific customer service.
You can reach further information in our Help Center, and you can Contact us here.
Thank you for your feedback!
Book directly with official websites
Don’t book with this website because you can get much cheaper tickets directly from the government website. I can’t believe they are allowed to operate a website with “org” domain pretending to be a non profit government organisation. Although it says in the small print that it’s not an official website, it’s very hard to notice it and they use same colour palette as official websites. This is a scam
10 May 2024
Unprompted review
Reply from Park Barcelonatickets
Firstly, we appreciate your feedback, and we are sorry to hear about your bad experience.
However, we want to highlight that we do announce at the end of our website and in our T&C that we are not affiliated with government entities and that we are not the official box office. On the other hand, the tickets that we provide are 100% official as we get them from the official box office, and in no case, we are trying to scam or mislead.
You can reach further information in our Help Center.
Thank you for your feedback!
Couldn't give it less than 1 star or I…
Couldn't give it less than 1 star or I would. This website is UNOFFICIAL, and over charges. On top of it, the system issued tickets for the wrong time and "customer service" could not do anything to address it. They are a fraudulent company.
17 March 2024
Unprompted review
Reply from Park Barcelonatickets
Firstly, we appreciate your feedback, and we are very sorry to know that your experience with us was not good as expected.
However, we would like to detail that our T&C, which should have to be read by the user before finishing the purchase, state how fees work.
The service offered is not the sale or resale of tickets of Park Güell, but consists of their acquisition through the corresponding voluntary, express, special, and remunerated mandate of the user. The difference between the official price and ours is based on the added value that we provide, which is based on providing a personalized service during the whole process, the correction of errors in its processing, and specific customer service.
You can reach further information in our Help Center, and you can Contact us here.
Thank you for your feedback!
Don't buy from them
In one of the answers here the entity stated that the extra payment is for "personalized service". Well, there's no such. By mistake I booked my tickets for the wrong month. I noticed this less than an hour after the purchase and immediately contacted the support. All I was offered was throwing my ticket to waste. No date change, no refund, they weren't able to even offer a different venue or smth. Seriously? We live in 2024, where any legit transaction can be cancelled. They merely stole 50 Euro from me. Avoid!
10 March 2024
Unprompted review
Reply from Park Barcelonatickets
Firstly, we appreciate your feedback, and we are very sorry to know that your experience with us was not good as expected. However, we are trying to do our best to give the best possible service to you.
You can reach further information in our Help Center.
Thank you for your feedback!
Very nice park and well reserved exhibits
The park was really beautiful and everything seemed to be very well cared of. Either the plants or the exhibits.
The park was busy, but not overcrowded, which made my experience pleasant
8 March 2024
Unprompted review
Reply from Park Barcelonatickets
Firstly, we appreciate your feedback.
We are comforted that you had a good experience both with us and visiting Park Güell. Your comments help us to keep improving.
You can reach further information in our Help Center, and you can Contact us here.
Thank you for your feedback!
Overrated & Overwhelming
So many people and the restrictions of which ways to walk was very inconvenient.. employees were not friendly, bathrooms were not clean and not supplied properly, school beside was noisy.. don’t think I’ll be visiting again !
21 February 2024
Unprompted review
Reply from Park Barcelonatickets
We are very sorry to know that your experience at Park Güell was not good as expected. However, from park.barcelonatickets.org we try to do our best to give the best possible experience.
Thank you for your feedback!
Easy and simple
I booked tickets which was quite straightforward and easy
20 February 2024
Unprompted review
Reply from Park Barcelonatickets
Firstly, we appreciate your feedback.
We are comforted that you had a good experience both with us and visiting Park Güell. Your comments help us to keep improving.
You can reach further information in our Help Center, and you can Contact us here.
Thank you for your feedback!
Scam company
Scam company, their webpage appears in Google before the official ones, and you get to pay the entrances to the different attractions about 60% more expensive. They just get your data and buy the tickets cheaper for you. I am going to report them.
30 January 2024
Unprompted review
Reply from Park Barcelonatickets
Firstly, we appreciate your feedback, and we are very sorry to know that your experience with us was not good as expected.
However, we would like to detail that our T&C, which should have to be read by the user before finishing the purchase, state how fees work.
The service offered is not the sale or resale of tickets of Park Güell, but consists of their acquisition through the corresponding voluntary, express, special, and remunerated mandate of the user. The difference between the official price and ours is based on the added value that we provide, which is based on providing a personalized service during the whole process, the correction of errors in its processing, and specific customer service.
You can reach further information in our Help Center, and you can Contact us here.
Thank you for your feedback!
Tickets took a while to come through
Tickets took a while to come through. Thought this was the official website but it’s not. Buy park guell tickets through the official website. They overcharged us by a lot (total should have been 20 euro but we got charged 32).
29 January 2024
Unprompted review
Reply from Park Barcelonatickets
Firstly, we appreciate your feedback, and we are very sorry to know that your experience with us was not good as expected.
However, we would like to detail that our T&C, which should have to be read by the user before finishing the purchase, state how fees work.
The service offered is not the sale or resale of tickets of Park Güell, but consists of their acquisition through the corresponding voluntary, express, special, and remunerated mandate of the user. The difference between the official price and ours is based on the added value that we provide, which is based on providing a personalized service during the whole process, the correction of errors in its processing, and specific customer service.
You can reach further information in our Help Center, and you can Contact us here.
Thank you for your feedback!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.