Park and Go Reviews 

5,289
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 32 reviews, reviewers had a great experience with this company. Customers frequently mention that the online booking platform is exceptionally smooth, quick, and remarkably easy to navigate from start to finish. People also deeply appreciate the helpful support team, noting that polite assistance is readily available whenever questions or booking amendments arise. However, some reviewers were not happy with frustratingly long wait times experienced during vehicle drop-offs or airport pick-ups after landing. A few other people also felt that communication during these unexpected delays could occasionally become dismissive, unprofessional, or difficult to resolve satisfactorily. Consumers note that waiting for prolonged periods without proper updates can negatively impact an otherwise straightforward journey.

What people talk about most

Service

Clients share ambiguous opinions on service, reflecting a wide variety of experiences. While many reviewers... See more

Booking process

People report positive experiences with booking process, highlighting that it is always quick,... See more

Staff

Reviewers highlight ambiguous aspects of staff, with experiences varying dramatically. Many customers praise... See more

Customer service

Customers consistently note positive experiences with customer service, praising the responsive, polite, and... See more

Location

Users describe ambiguous interactions with location, noting both convenient and confusing aspects. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used Park and Go at Bristol Airport several times, and I've always been very happy with the service. This year I booked the car park for five days in April, but unfortunately, due to car probl... See more

Rated 5 out of 5 stars

used Sentinel parking in Leeds through Park and Go, superb customer service and very friendly people! Needed to change dates due to holidays rearrangement, and later on the car reg, park and Go respon... See more

Rated 5 out of 5 stars

They are an agent. They do not have any car parks and they do not operate them. I always use them to book as it is very easy.

Rated 5 out of 5 stars

Fantastic service. Very helpful staff who are exceptionally accommodating for changes that sometimes need to be made. Service is brilliant for ease of drop off and pick up. Cost is good... See more


Company details

  1. Car park

Written by the company

Park and Go offer online booking for over 100 car parks at 23 Airports across the UK. For over 25 years we have been doing our best to bring you the most competitive prices for Airport Parking in the UK.


Contact info

3.8

Great

TrustScore 4 out of 5

5k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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3.8

All reviews

(5,289)

31 reviews in the last 12 months

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Rated 5 out of 5 stars

Returning Parker

Second time I've used Park and Go to arrange my airport parking - price was good, simple to book and used my discount code :-)

Express Meet & Greet Luton - Service exactly as you'd expect. Called 30 minutes before dropoff, we were earlier than booked as well but no problem, driver was there to meet us and was polite and friendly. Upon return we called once we were through passport control and had no baggage to collect so was aware we were giving less than 30 minutes notice, but confirmed to them we had no bags to collect and by the time we got to the 3rd level carpark a friendly driver was there with the key and there our car awaited. Couldn't ask for more. Would definitely use again :-)

3 November 2020
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS DRUG DEN !!

DO NOT USE THIS DRUG DEN !!! These need closing down as they are not a company there a load of squatters living in a shed and trying to make money in any dodgy way they can ! Your car is not insured and they use your cars (petrol ) for there own personal use !!!!

1 November 2020
Unprompted review
Park and Go logo

Reply from Park and Go

Hi Sally,

I think you may have the wrong company. We are an online booking agency and not a car park itself.

You can use the Park and Go website to make parking arrangements. All of the companies on our website are vetted by us to make sure they are good quality, secure and insured. Furthermore, we don't have any bookings on our system in your name. For these reasons I am confident that on this occasion you are mistaken as to which company you are reviewing.

Thanks

Park and Go.

Rated 1 out of 5 stars

No stars

I would give no stars if I was able but that option isn't available.
We all know about Covid-19, it isn't going to magically disappear overnight, so if you can't do 'meet and greet' because you would need to touch someone's keys, then why advertise it and charge an extra £20, ontop of the park and ride £40 fee?
I wonder why you dont use gloves?
But if that isn't an option then please take off the option to 'meet and greet' you have had over 6 months to do this and give me my £20 back for the none existent service that I received.
Just had a reply that apparently the reason I didnt get picked up was because it would of incurred an additional £25 charge??
I've just rechecked the quote page, it says £60 for meet and greet, so if you are going to reply, give the correct information.
I parked at the airport as instructed, rang, was told noome would come to meet me, to drive to your car park, I paid a £4 exit fee then drove to meet you.
What are you lot on?!?!

25 October 2020
Park and Go logo

Reply from Park and Go

Dear Mrs Steele

This is only to review the booking experience at www.parkandgo.co.uk.

You should receive a 'how was your parking' email to review the parking itself as all customers do, within a few days of your return.

We have spoken to Imagine Meet and Greet to discuss your booking and their explanation is because you didn't call as instructed before arrival at the airport and were in the Express drop off for over 20 minutes before you called which incurred an exit charge of £25

Regards

Martin
Park and Go

Rated 1 out of 5 stars

Park & Go (APC Meet & Greet Stansted) I…

Park & Go ( APC Meet & Greet Stansted ) I collected my car from APC Meet & Greet last Friday 16th October , it looked like it had been used for a car rally or raced around a farmers field ? all 4 wheels and wheel arches were caked in mud . Also the passenger foot well was also muddy?. And my rear seats had been sat in , the rear seats are never used by me. Also your deliver driver swore at me when i complained. It took me two hours to clean my car inside and out. DO NOT USE Park & Go (APC Meet & Greet Stansted)

18 October 2020
Unprompted review
Park and Go logo

Reply from Park and Go

Dear Mr Roberts

This is only to review the booking experience at www.parkandgo.co.uk.

You should receive a 'how was your parking' email to review the parking itself as all customers do, within a few days of your return.

Regards

Martin
Park and Go

Rated 4 out of 5 stars

Services

The communication was good. The drivers instructions on clients return was clear.

20 September 2020
Unprompted review
Rated 1 out of 5 stars

The guy sitting at front desk was very…

The guy sitting at front desk was very rude. Aged between 55 to 60s white origin felt very humiliated the way he spoke to me especially being a lawyer. I just expected a normal service as I approached him very rude. The other staff ie drivers who were nice they also said that 3 people also complained. He needs to be removed if they want business as certainly im not using this car park again.

3 September 2020
Unprompted review
Park and Go logo

Reply from Park and Go

Dear Mr Khan

This is only to review the booking experience at www.parkandgo.co.uk.

You should receive a 'how was your parking' email to review the parking itself as all customers do, within a few days of your return.

Regards

Martin
Park and Go

Rated 5 out of 5 stars

Fantastic service by A38 m&g at Bristol

Fantastic service by A38 meet and greet at Bristol. Communication was amazing. There ready and waiting when we arrived and literally a minute after us on return. Definitely use again.

28 August 2020
Unprompted review

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