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ParkBee Reviews 10,044

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TrustScore 4 out of 5

3.9

Valet parking service
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Review summary

Based on reviews, created with AI

Reviewers are really happy with this company. Many people found the booking process straightforward and the payment system easy to use, with simple clicks to open barriers. Customers appreciate the flexibility offered, especially for longer bookings, and the ability to leave and re-enter the car park multiple times. The location of the parking spots is often highlighted as convenient, particularly for events. However, some customers also noted significant issues with the service and payment. A number of people reported arriving at pre-booked spaces only to find no availability, or that the car park was closed. There were also complaints about the payment system, with some receiving fines despite having paid, and others struggling to get receipts or refunds. Several reviewers expressed dissatisfaction with the customer support, citing unresponsiveness via email, phone, and WhatsApp, and a lack of accountability when problems arose.

What people talk about most

Location

People report ambiguous experiences with location. Many customers describe issues such as arriving at... See more

Service

Reviewers highlight negative aspects of service, with many expressing disappointment and frustration.... See more

Booking process

Reviewers mention ambiguous feedback about the booking process. Many customers experienced significant... See more

Payment

Customers consistently note negative experiences with payment. Many reviewers report receiving fines despite... See more

Customer communications

Users describe ambiguous interactions with contact. Many customers report significant difficulties reaching... See more

Based on these reviews

Rated 5 out of 5 stars

Attending a concert at the Eventim Apollo and still managed to book a parking space on the night with Parkbee - easy to book and pay, simple click to open barriers both coming and going. Only Complain... See more

Rated 5 out of 5 stars

Was looking for parking near the Eventim Apollo in London as I did not want to travel on public transport with the whole family on a Saturday. Managed to find this parking spot a minute away. Fai... See more

Rated 2 out of 5 stars

Been using the Central car park in Liverpool for years and it was a reasonable price for a short stop to the city centre. In the last few months prices seem to have doubled making it as expensive a... See more

Company replied

Company details

  1. Valet parking service
  2. Online marketplace
  3. Parking Garage
  4. Public Parking Space

Written by the company

ParkBee is on a mission. City streets are filled with parked cars, while off-street parking spaces remain empty. Together, we can change that. We’re building a dense digital network of off-street parking locations, optimising underutilised spaces and making parking more convenient and affordable. We help drivers find, reserve or subscribe to their perfect parking space. Whatever your need, we have the space for you.

Contact info

3.9

Great

TrustScore 4 out of 5

10K reviews

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Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

Discount from the Hotel doesn‘t work. Place was dirty

Two and a half day for over 118€.
To mutch for a dirty parc space.

24 August 2024
Unprompted review
ParkBee logo

Reply from ParkBee

Thank you very much for your review. I am very sorry to read that you were unable to us the account code. We would like to investigate this further, and assist you in order to ensure the correct fees were applied. Please may I ask you to reach our directly to us via support@parkbee.com. Our customer support will then rectify this situation for you, and take any steps required to prevent a similar issue's re-occurring at the location.

Rated 4 out of 5 stars

Parkin Liege Rotterdamstraat

Great location, easy to find, near the Liege Center. parking only on decks 1&2 which are accesible by a narrow ramp up/down so owners of larger cars need to be very careful

25 August 2024
Unprompted review
Rated 5 out of 5 stars

Easy using

Booking via the app is simple and clear. Once you arrive at the parking garage, you don't need to do anything else - just drive in and out.

25 August 2024
Unprompted review
Rated 2 out of 5 stars

Very unhelpful

On arrival we could not get entry with the link we were sent, after numerous attempts I called the number & was told by a gentleman “I’m sorry but it must be broken, there is nothing I can do . Will have to get a maintenance person out but do not know when that will be , so all I can do is give you a refund “ not something I wanted to hear when we have driven 80 miles to spend a weekend in London .

24 August 2024
Unprompted review
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Reply from ParkBee

Hi Michelle,

I am sorry to hear about your situation. It can happen that gates are broke but of course we should try our best to come with a proper solution. We will check why this was not done in your situation.

Please contact support@parkbee.com for a proper compensation, mentioning this review.

Rated 5 out of 5 stars

Used Park Bee today to park affordably…

Used Park Bee today to park affordably to attend the Utrecht Old Music Festival in center-city Utrecht. Great way to do it! The garage recognized my car's license plate and let me in. Then, I could use my mobile phone to open the separate pedestrian garage door to the street. Coming back idem ditto. Brilliant!

26 August 2024
Unprompted review
Rated 5 out of 5 stars

Almost everything was perfect from…

Almost everything was perfect from finding it to parking etc. however I had assumed that because it read our number plate on the way in it would read it on the way out. So I assumed payment would be automated. Woke up next day to an invoice double what it should have been. A real shame as everything else was good.
I have since had a response from Parkbee who have kindly the overcharged amount. what a refreshing experience.

25 August 2024
Unprompted review
ParkBee logo

Reply from ParkBee

Hi Jason,

Thank you for your review and how sad to hear that almost everything was perfect until the last moment. Please contact support@parkbee.com to make sure you are invoiced the right amount instead of what you have now.

-Team ParkBee

Rated 5 out of 5 stars

Leeds parking

Easy to find using the directions supplied on the message they sent to my phone, I just activated the satnav link and found it no problem.

25 August 2024
Unprompted review

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