parkdean-resorts.com Reviews 220

Owners services southview holiday park.
We have the best owners service team
Nick Sam and Sharon
Try to solve everything they can with a smile.and believe me it's not always easy for them .
They are the 1st response team in the firing line for all our caravan owners issues and problems etc but try really hard to sort for us.
Sometimes it's out of their job description but they always try.
Am sure they are underpaid for what they do and their loyalty especially nick Ashby as I have come to know him more than the newer Sam and Sharon
But couldn't wish for a better team to take our problems to and pay our fees to nick Ashby you are amazing as am sure I will find Sam and Sharon to be as I get to know you better

My little girl got shot with a BB gun in parkdean resort on site park the staff handled it very badly had to call police myself as the staff didn't do nothing to help us
Manor park norfolk

We had our holiday booked for valley farm clacton. Our family of 4, one of whom is a disabled child we’re left without any heating or hot water for three days!!!! We packed up at 8am on the Sunday morning and left!!!! We were cold and dirty!!! Unable to wash for three days!!! You unhelpful, greedy, uncaring money grabbers!!!!

Just spent a long weekend at parkdean park, in southerness. went to bar with my partner was having a relaxing drink, noticed a very young child (about 2/3 yrs old)still playing in bar area about 12,30am, seen a member of bar staff take the child to the toilet, when i commented on this the person in charge of the child overheard me saying it and confronted me about my comment, was asked to leave the bar area by security only to find out the guy that confronted me was the bar manager who was by the way quite intoxicated, i left the bar as asked to with no problem but went back in to get my partner he kicked off at me again, totally unacceptable for a manager on the park to be so intoxicated and in charge off a very young child and at the start of the season, wonder what he will be like when the place is in full season,

Been an owner for over 5 years know at Newquay,the other day 5/04/22 some one entered our lodge and left the door wide open for at least a day.We noticed the door wide open on camera and contacted the security.To date no one has explained how this was possible with key left in the door,we know are checking if anything was stolen.What a poor service this site offers for the pitch fees.I recommend using other parks near by Newquay as we will be know moving due to this.Im sure some one will know contact us giving some crap excuse why this happened,to late Parkdean ,take my advice and dont use this park in Newquay.Totally incompetent.

Just home from " sandylands " a parkdean resort holiday site ,brilliant all round ,staff n cleaners all polite n can't do enough for you

Be back definitely

Manager (K head office Newcastle) refused to take call from advisor (T)- wouldn't help with payment date. Even though they brought it forward before the 10 week travel time. Not travelling for 10 weeks 6 days away. Tried to move my date and charge more for moving. Don't treat customers fairly, wouldn't recommend based on the service at head office. Very unhappy with how they refer to T&C's but don't actually help you. Put you out of pocket and everything is you need to pay £££££ more. Disgusting service!

Sandford holiday park

The best Parkdean site that they have got I’ve been coming here for over 19 years/ my hole life and my dad has been coming here for Over 45 years and never once have we ever complained about our stays here. The staff are great and helpful in anyway they can.we love the new changes that are being brought here and can’t wait to see what they got planned for the future. We had nothing wrong with every caravan that ever we had, they have been spotless clean and never had problems with them. What we like the best is the entertainment they are great and there is always something for all ages to enjoy. So thank you for everything that you have done and can’t wait to come back down again.

Terrible caravan was not clean when entered it sight on window say enter report to staff site office and on line no response
Trecco bay porthcawl wales

Parkdean Ruda pool is unfit for purpose!

They'll take your money to pre-book swimming, but only when you get there will you find out there is an issue with the temperature! Advertised as a tropical pool, however it is freezing and unsafe for small children.

Had a fabulous long weekend at southview park skegness only complaint if you can call it that was no net curtains on the windows for daytime privacy, apart from that everything spot on, recommend to friends who are seriously thinking of going. We will definitely be back but for a week this time

We went to Ruda in Devon in August 2021 for 10 days with my wife, daughter and her two boys
We were shown to our lodge which stank of smoke
We asked immediately to be moved and they reluctantly transferred us to another lodge which the manager Fiona confirmed we could remain in, for the duration of our holiday as my eldest grandson does not react well to change
Having unpacked , the manager then phoned and said we would have to move again after 7 days ! When we queried that, as she had originally spoken in front of witnesses , she denied she had said that and if we refused to move , she would get security to physically throw us out !
I said I would welcome being manhandled in front of their other guests and asked to speak to the General Manager . He said he would u in try and allow us to stay for the duration, in the lodge and when asked about the lies and intimidation , he did not deny it had happened and asked that "he would deal with it privately"
He also promised that he would update us daily on where we would be staying
Unsurprisingly , we never heard anything again until we chased him up , when we were told we would have to move AGAIN . So we spent 2 hours packing and then a further 2 hours unpacking which rather ruined one day of our holiday
When I returned home I contacted the CEO who put me in touch with his regional director . He was next to useless and said that he would instigate an internal enquiry . He came back and said that the staff had denied it , but also said that if they had admitted their disgraceful behaviour they would have been liable to disciplinary action , so he expected them to deny it
He also agreed that the General Manager had not defended his staff which he said was interesting in itself. That member of staff who lied to us ,Fiona the manager , is also stated by a previous reviewer on Trust Pilot to have “lied to their face” You wonder why they continue to employ a serial liar ?
He refused point blank to agree any semblance of rebate for ruining one day of our holiday ,and threatening us , lying , and trying to palm us off with sub standard and unhygienic accommodation, saying that we had been re-housed !
The Trust Pilot reviews of this company are so appalling that I am sure many other customers would like to try and get a response apart from the banal bleatings of their customer service team who show no interest in customer service or satisfaction . See their reply below ! It just proves they are not interested in admitting how appalling they are and how devoid of any sense in thinking that I will ever visit again . Avoid this company like the plague if you value your safety ,your security, your health , your holiday enjoyment and getting what you paid for

We are absolutely gutted with our holiday experience. We were so looking forward to our holiday which was brought as a birthday present for my partner. It was our first trip away since the pandemic. We spent a lot of money to get here (we travelled here via air and rented a car). We stayed at Eyemouth in caravan C10 between 13th-17th September

Our caravan was mould-ridden, with mould covering mattresses, headboards and the walls in the double and children’s bedrooms (there is absolutely no way Parkdean staff entering the caravan in-between guests could have missed this), the room smelt damp. Very dusty headboards. There was also mould on the sofas.

We found a sanitary product wrapper on the toilet floor (from a previous guest). There was hard dried faeces stain in the toilet. Stained couches and chairs. Dirty floors, filthy skirting boards, heavily mouldy and rusted shower, shower door not attached properly, wall paper peeling off, rubbish found on bedroom floor, cooker knob broken and heavily littered with cigarette butts at the caravan entrance. Sadly the list was endless and have photo evidence of all the above which I have already sent
To customer relations.

I would question if our caravan was cleaned to any form of the stated ‘Enhanced COVID standard’. I feel the accommodation was unacceptable and dangerous given we are
I’m the midst of a global pandemic.

On-site facilities such as entertainment and menu stock were limited, incorrect and disappointing

However on a positive note the staff at the restaurant were friendly and engaging.

We came to Park dean Eyemouth due to the mostly positive reviews and am shocked we have had such a different experience.

We have had a prompt response from customer service and a partial refund, however sadly the requested full refund was not given as Parkdean feel we should have complained sooner, I feel the matter of the fact is we shouldn’t have been provided such dangerous accommodation in the first place so when I complained is irrelevant.

This review could have been avoided.

I had a phone call from Megan Challaborough park holiday resort to confirm the check in procedure. She was very pleasant and efficient with a nice relaxed manner. We are now really looking forward to our upcoming break.

Had a lovely weekend at Carmarthen Bay in Sept 2021. Quiter than other parks we have stayed at. Safe for the older children to wander about. Wheelchair adapted caravan was immaculate. Only one downside no takeaway on site. Food could be ordered to takeaway from the restaurant but expensive. Train line next to park but not a problem.

The first time we came you gave us a better caravan at a lower cost. Despite the fact it poured with rain we enjoyed it more. The caravan we had on our recent visit was a disgrace. As I've already told you, the front door didn't lock. The curtains were hanging off and the outside night light didn't work. These problems were rectified after we went to customer services in person and complained. But is this really the standard of service you expect your customers to expect? People were playing loud music until the early hours so sleep was difficult. There was a full nappy bag under our caravan steps when we arrived and it was still there when we left, despite having 3 people round to do repairs, not one of them noticed. Your lack of standards are unacceptable

We arrived at park dean sandford in dorset and were told our caravan was not ready and it would be 12 o clock before we could move in at twelve o clock we were told there was a problem as the previouse people in there tested positive and they would have to put us in a temporary van for two days two days later we were told that our caravan would be ready at 12 o clock at twelve we were told that there was a smell in the van so they have put zn ozone machine in there and it will be four o clock so at 4 oclock we could move in but found there was no key and everything bedding included was damp from the ozone which they turned off at three thirty so two days wasted of the holiday we were given £30 in vouchers and a cheap bottle of wine in compensation the site was being run on minimal staff and reduced menu even though every caravan was occupied when you think i paid £1200 for a week for eight of us we all went home early as it was so bad half an hour to get a coffee over an hour for fish and chips for two even though there was only six people in front of me in the queue the whole experienc ruined our holiday will never use parkdean again the manager carol was rude and matter of fact no customer skills also there was no bedding for the bed in the lounge the caravan should have been left to air and dry out as the ozone machine relies on humidity to work and people with respiratory problems should not be exposed to this but we had no option

Another fantastic holiday weekend NOT The place was filthy, toilets, tables in club house. I called the police last night as the travellers were having a full on fight at the back of the pool area. Packed in like sardines and good job for a motor mover to get our caravan in place. Absolute carnage. Thanks for a shambles of a weekend. In my 43 years of coming to Vauxhall I’ve never seen it so bad. Police arrived some 12 hours later to try and remove the illegal visitors who had just rocked up and somehow managed to park just where they wanted. Need better security patrolling the site and on the gate and better cleaners. People flouting the rules left right and centre and nothing done about it by staff !

Would have scored less if I could. Visited Ruda holiday park, firstly we were put in a caravan which was £250 a week cheaper and had the manager try to fob us off with contact head office. On revisiting were told it was pot luck what caravan we received!

They eventually admitted there mistake when we did contact head office, although they were at full capacity and were going to come back with a compensation offer. Only got the manager Fiona to send an email with completely different information on. She lied point blank to our faces.

To add insult to injury out of 8 of our party over 14 years of age, 5 have now tested positive for covid. We were advised by the bar staff that they were understaffed due to a number of staff having to isolate. This information was not passed onto the customers by the site or managment. Looking at other review that have been removed from there site we are not the only ones. The site is a Covid breading ground and Parkdene seem to think it's ok to put there customers at risk for the financial gain.

The place is a dirty run down site and the managment are worse than useless. I would advise everybody to give it a massive wide berth.

Just a follow up. Went to the website as instructed and also emailed the customer service team. Surprisingly no reply again.

Just use Zen desk to auto reply to make it look like they actually care.

No customer service at all.

Just returned from Barmston Beach Yorkshire. The staff could not of worked harder to provide customer satisfaction and very helpful. We had a Gas problem in the caravan & as soon as I alerted and asked member of staff for help, maintenance man Craig was instantly there got to my caravan before I'd walked back from reception.
The site is not one of biggest parkdean I've been too (I've been alot up and down uk) But beach access brilliant and staff work hard. Caravan clean and ready early 😁👍