I ordered some shoes and the delivery took a little longer than expected. The shoes are nice, although the heel of the shoe is not covered with the same leather from which the shoe itself is made. Rat... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I'm based in the UK and I can positively recommend this company and their products. Very professional and great quality. Its one of the most comfortable sweaters I've got. I will buy from them again... See more
The first pair of shoes I bought didn’t fit me properly but The second were great ! Parker Hayes was reasonable and easy to communicate with & provided great service. Thanks to Melissa Rowe- she... See more
Bought some wingtip sneakers not quite knowing what to expect. I needn’t have worried! They’re soooo comfortable and stylish and arrived in good time. The materials seem quality as well. So much so, I... See more
Company details
Written by the company
Discover premium men’s and women’s apparel and accessories at Parker Hayes. Thoughtfully crafted pieces made for comfort, style, and lasting quality.
Contact info
United States
- parker-hayes.com
4.0
Great
66 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I bought one of their watches after…
I bought one of their watches after seeing a Facebook ad. Unfortunately, the quality was far below what was presented in the advertisement and product photos.
When I requested a return, I was informed that I had to pay both return shipping and a 20% restocking fee, despite being an EU customer. I would advise others to be cautious before ordering from this company.
___________________________________
Update: Following further correspondence, Parker Hayes refunded the full purchase price without requiring me to return the watch. They also confirmed in writing that they recognise EU consumer protection rules and will review their policies for future EU customers. I appreciate that the matter was ultimately resolved, although I believe this should have been the outcome from the beginning.
26 May 2026
Unprompted review
Reply from Parker Hayes
Thank you for taking the time to share your feedback, and we sincerely apologize that your experience did not reflect the standard we hold ourselves to.
We take product quality and customer satisfaction very seriously, and it's clear we fell short of your expectations in this instance. We completely understand how disappointing it must be to receive a product that doesn't match what was presented, and we're sorry for the frustration this has caused.
Regarding the return process, we want to assure you that we are actively reviewing your case. As an EU customer, we are fully aware of our obligations under EU consumer protection regulations, and we are committed to ensuring your situation is handled fairly and in accordance with those rights.
A member of our customer care team has been in touch (or will be reaching out to you shortly) to work toward a resolution that we hope will make this right for you.
We genuinely value your feedback — it helps us improve both our products and our processes. We hope to have the opportunity to restore your confidence in us.
Tim
Parker Hayes Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.