One of the feet on our Parker Knoll chair snapped a screw which attached the brass wheel to the wooden leg. I contacted customer services and they agreed to send a new chair leg at no customer cost. G... See more
Company replied
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Review summary
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Excellent customer service. We bought 3 sofas 10 years ago but wanted the alternative feet (without castors) as felt these would indent the carpet less. To our surprise these were supplied foc without... See more
Company replied
Steve Peberdy was our Engineer. All I can say is, What excellent customer service. He arrived earlier than scheduled and was very professional and courteous. He found the issue very quickly and solv... See more
Company replied
We had a problem with our chair reclining. We called Parker knoll service department they were marvellous. Got back to us gave us a date for the repair man to come to repair chair, He came earlier th... See more
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Company details
- #299 of 394 best companies in Home Furniture Shop
Written by the company
Our Mission: To bring the ultimate in comfort and luxury to the everyday sitting experience. Our story is a thoroughly British tale. From humble beginnings in a simple workshop in London, the Parker Knoll business steadily grew over time. Its home f...
Contact info
Farmwell Lane, NG17 1BX, Sutton-in-Ashfield, United Kingdom
- 01773604121
- customer.service@parkerknoll.co.uk
- parkerknoll.co.uk
4.4
Excellent
2k reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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The Parker Knoll subcontractor came…
The Parker Knoll subcontractor came with the remade cushion covers and worked very hard for almost 4 hours,
Obviously a real tradesman and nothing wrong with his work in fact would state excellent, but why are they already creasing?
And the one that never creases still is not.
Very disappointed with the purchase and no phone number to have a moan.
Sorry
6 November 2025
Unprompted review
Reply from Parker Knoll
Dear Paul
Thank you for taking the time to leave your feedback. We’re pleased to hear that the technician did a great job with the cushion covers and that you were satisfied with his workmanship. However, we’re truly sorry to hear about the creasing issue you’ve experienced.
We have requested further details from you so we can review your case and see how we can make this right for you.
Kind regards
Parker Knoll.
Poor experience with Parker Knoll
Poor experience with Parker Knoll , Chicago furniture from day 1 material on seats had creases in (advised this is known as puddling).
Poor quality.
Response received asking for my contact details to follow up on the written review.
24th Nov, now 12 days since we provided Parker Knoll with the information they asked for, still have not been contacted. What customer service.!
21 October 2025
Unprompted review
Reply from Parker Knoll
Dear Stan,
We’re very sorry to hear about your experience with your Parker Knoll furniture. The comfort and quality of our products are extremely important to us, and we regret that your sofa hasn’t met your expectations. While some natural “puddling” can occur as part of the fabric’s settling process, we completely understand your concern. We have requested further details from you so we can review your case and see how we can make this right for you.
Kind regards
Parker Knoll.
Robert Green
Met Robert Green (troubleshooter in upholstery clearly) and he explained our settee problem to us and went about fixing it for an hour or so .. Now we'll sit on the results and test it for a few days .. Good man though and communicative - he clearly has "tried and tested skills in practical application problem- solving ..
11 November 2025
Unprompted review
Reply from Parker Knoll
Dear Customer
Thank you so much for sharing your experience! We're delighted to hear that Robert was able to help resolve the issue with your settee and that you appreciated his communication and practical skills. We’ll be sure to pass along your kind words to him.
Kind regards
Parker Knoll
Reply from Parker Knoll
Dear Peter
Thank you so much for your lovely review! We’re thrilled to hear you’re happy with your new settees and the quality met your expectations. We really appreciate your support and hope you enjoy them for years to come!
Kind regards
Parker Knoll
Perfect customer service
I rang to enquire about a specific product and was given very detailed information on the perfect solution to my needs -a reading chair for a tall person. Amanda found a very suitable model for me (a Hartley wing back), and our nearest stockist. I was delighted with the help Amanda gave me - a great ambassador for your company!
7 November 2025
Unprompted review
Reply from Parker Knoll
Dear Mrs Kirkman
Thank you so much for your wonderful review! We’re delighted to hear that Amanda was able to help you find the perfect reading chair and provide such detailed advice. The Hartley Wing Back is an excellent choice.
We’ll be sure to pass your kind words on to Amanda.
Kind regards
Parker Knoll.
On time pleasant and efficient good job
6 November 2025
Unprompted review
Reply from Parker Knoll
Dear Chris,
Thank you so much for taking the time to write your review. We really appreciate your 5* feedback and will ensure this is shared with all involved.
Kind regards
Parker Knoll
My late daughter purchased a Parker…
My late daughter purchased a Parker Knoll lounge suite from Pargeters of Stourbridge, she was not happy with one of the armchairs and contacted Parker Knoll direct as Pargeters has ceased to trade. Following her death and after several emails by her son and myself we eventually had a visit, several months after the initial email from Rob, the Parker Knoll technician who resolved the issue within minutes in a very professional and efficient manner. Why did Parker Knoll take so long to respond to our emails, who knows, a sign of the times perhaps.
28 October 2025
Unprompted review
Reply from Parker Knoll
Dear Customer
Thank you for taking the time to share your experience.
We’re truly sorry that it took so long for us to respond to your initial emails — that’s not the level of service we aim to provide and we appreciate your patience.
We’re pleased to hear that Rob was able to resolve the issue efficiently and that you were satisfied with his professionalism.
Your feedback is valuable and has been shared with our customer service team to help us improve our communication and response times.
Warm regards
Parker Knoll.
Great Service Throughout
Recliner repaired under guarantee within 8 days. The service was superb from arranging repair visit the same day as my initial call to the engineer who changed whole reclining mechanism.
29 October 2025
Unprompted review
Reply from Parker Knoll
Dear Richard
Thank you so much for your wonderful feedback! We're delighted to hear that your recliner repair was completed quickly and that our team provided excellent service from start to finish. We always aim to make sure our customers are looked after promptly and professionally.
Thank you for taking the time to share your experience!
Parker Knoll
Top marks for Parker Knoll and their Customer Services Team
We bought a complete suite of reclining leather Parker Knoll furniture a few years ago that we have been delighted with. Two years ago we had a nightmare house move which resulted in us having 15 months in rental while our new house was being built. When we moved in to our new property eventually, we discovered a few months later that the lead for the reclining armchair had somehow got lost so we had a fabulous looking chair that was my husbands favourite, that sadly did not recline. However following getting in touch with Parker Knoll Customer Service they diligently followed up on the model and produced a new lead that meant my husband can now put his feet up again! The suite in pale grey leather looks as good and is a comfortable as when it was delivered brand new from the showroom. Well done to Parker Knoll and Jack in Customer Services for persevering - we are such happy and fully satisfied customers!
24 October 2025
Unprompted review
Reply from Parker Knoll
Thank you so much for sharing your lovely feedback. We’re absolutely delighted to hear that you’re enjoying your Parker Knoll suite and that our Customer Service team — especially Jack — was able to help you get your reclining chair back in action.
It’s always a pleasure to know that our furniture continues to bring comfort and satisfaction years after purchase. We truly appreciate your kind words and the time you took to let us know about your experience.
Wishing you and your husband many more relaxing moments in your beautiful new home.
Warm regards,
Parker Knoll
My Parker Knoll experience. …
I chose my Parker Knoll furniture largely for the level of comfort and support it provides. It looks good too. My buying experience was positive. I discussed my needs and was given guidance and help regarding choosing material with a wide range of samples to consider. I was also left alone to make my final choice which I appreciated.
A home visit was arranged prior to the delivery to ensure access was possible which was really helpful and the actual delivery went well the furniture arriving two weeks earlier than the estimated date.
A very good experience all round with the choosing, buying and delivery. I'm delighted with the furniture and so is my back!
26 September 2025
Reply from Parker Knoll
Dear Diane,
Thank you so much for sharing your wonderful feedback with us! We’re absolutely delighted to hear that you’re enjoying both the comfort and style of your Parker Knoll furniture. It’s great to know that the retailer was able to assist you in selecting the perfect materials and provide the guidance you needed while giving you the space to make your final decision. And of course, we couldn’t be happier to know that your new furniture is not only a beautiful addition to your home but also providing the support your back needs!
Kind Regards
Parker Knoll
Quality products supplied by a very…
Quality products supplied by a very good retailer!
1 October 2025
Reply from Parker Knoll
Dear Customer
Thank you for your great feedback! We're delighted to hear that you're pleased with the quality of our products and your experience.
Kind Regards
Parker Knoll
A quality product with large choice of…
A quality product with large choice of materials, sizes and designs; followed up with a manufacturer’s guarantee to ensure years of customer satisfaction.
23 September 2025
Reply from Parker Knoll
Dear Peter
Thank you for your thoughtful review! We're glad to hear you appreciated the quality of our products and the wide range of materials, sizes, and designs we offer. We hope your Parker Knoll brings you many years of comfort.
Kind regards
Parker Knoll.
Reply from Parker Knoll
Dear Customer
Thank you so much for taking the time to write a 5* review.
We're thrilled to hear you had an excellent experience and truly appreciate your recommendation. It means a lot to our team and we will ensure this is shared across the company.
Warmest regards
Parker Knoll.
Now that's what I call after care
Now that's what I call after care!
Years after buying two Parker Knoll reclining chairs (and sofa and upright armchair) they were all in good nick until one of the recliners suffered a broken release latch. Years out of guarantee, so I wrote to ask where I could buy a replacement.. and days later a free replacment arrived, with the name of a company who could help me fit it. Turned out it wasn't too difficult to fit myself, with the help of an online video, screwdriver, pliers, piece of string and another pair of hands. Now looking forward to ma nh more years lounging about. Thank you
2 October 2025
Unprompted review
Reply from Parker Knoll
Dear Harold.
Thank you so much for taking the time to share your experience. We're absolutely delighted to hear your kind words!
It’s wonderful to know your Parker Knoll furniture has served you well over the years, and we’re especially pleased that we could assist with the replacement part so you can continue enjoying your recliner in comfort. Our team is always happy to help, and it’s great to hear that the repair was a success.
We truly appreciate your loyalty and support, and we hope you enjoy many more years of relaxing in your Parker Knoll furniture.
Kind regards
Parker Knoll
Quality sofa, well built. Would recommend.
Delivered ahead of schedule and exactly as ordered. Very pleased with the quality of finish and particularly the comfort of our new sofa.
17 September 2025
Reply from Parker Knoll
Dear Gillian
Thank you so much for your kind words! We're thrilled to hear that your new sofa arrived ahead of schedule and met your expectations in both quality and comfort. It means a lot to us that you're pleased with the finish and overall experience. Enjoy your new sofa, and we hope it brings you many comfortable moments ahead!
Kindest regards
Parker Knoll
Excellent quality
Excellent quality, but disappointed that the seat of the sofa remains creased after use.
17 September 2025
Reply from Parker Knoll
Hi Chris and John,
Thank you for your feedback
We are pleased to hear you are happy with the quality.
With regards to the creasing, this does occur within the first few months as the interiors settle and flex. However, this should not be excessive. If this remains a concern, please contact the retailer who will look into it further and contact us if they need any assistance.
Many thanks
Parker Knoll
Top marks, well deserved😃From the help we received at our local…
From the help we received at our local suppliers right through to delivery everything went smoothly. Arrived over a month earlier than original estimated delivery date and sofas are excellent for comfort, very stylish and beautifully finished.
18 September 2025
Reply from Parker Knoll
Mr Hughes and Ms Worth,
We really appreciate the feedback and will pass this on to all departments involved.
Its lovely to hear when things go smoothly from start to finish.
Many thanks
Parker Knoll
Delighted with new Burghley sofa and armchairs
We are delighted with our new Burghley sofa and armchairs in Sage latitude fabric, complete with armcaps. One armchair has the integral footrest in it, and that is very comfortable and easy to use; the controls are underneath the right arm of the chair, so are not immediately visible but are easy to access. Very plump cushions. And the length of the seats is good for me as I am not very tall (5’ 3”), so my feet are not dangling in mid air when I sit down.
10 September 2025
Reply from Parker Knoll
Hi Ann,
Thank you for taking the time to leave us a 5* review.
We are so pleased to hear how delighted you are with your Burghley Suite and hope you enjoy it for many years to come.
Best Wishes
Parker Knoll
Easy to register
9 September 2025
Reply from Parker Knoll
Hi Freda,
Thank you for your 5* review. It really is appreciated.
Many thanks
Parker Knoll
Reply from Parker Knoll
Hi Ross,
Thank you for taking the time to leave us a review.
Best regards,
Parker Knoll
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