Parcheggi Ufficiali dell'Aeroporto di Torino Reviews 

136
TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

Problem with the system during the payment process (LASTED 4 DAYS), didn't received the voucher. Had to buy it twice (no offer available any longer) and be refunded by my credid card company. NEVER H... See more

Rated 2 out of 5 stars

It's impossible to understand how to reach the "low cost park" arriving from Turin, because the way is awfully signaled. There was tall grass and broken glass on the floor. I booked online a parking l... See more

Company replied

Rated 1 out of 5 stars

Double paid the service to due strict rules and support not flexible to discuss and listen to the customer problems.

Company replied

Rated 1 out of 5 stars

We arrived 25.02.2018 at 18,30 after the snow ( everyone knew about it) The first ramp to the exit ( we were at the 5 floor) was completely covered by ice and snow...nobody cleaned it and nobody use... See more

Company replied

Company details

  1. Car park

Written by the company

Aeroporto di Torino, gestito dalla SAGAT S.p.A., gestisce anche i parcheggi ufficiali.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

136 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.4

All reviews

(136)

4 reviews in the last 12 months

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Rated 1 out of 5 stars

Problem with the system during the…

Problem with the system during the payment process (LASTED 4 DAYS), didn't received the voucher. Had to buy it twice (no offer available any longer) and be refunded by my credid card company.
NEVER HAPPENED BEFORE WITH MY ON-LINE PURCHASES!

20 November 2018
Unprompted review
Rated 2 out of 5 stars

Badly signaled and badly managed

It's impossible to understand how to reach the "low cost park" arriving from Turin, because the way is awfully signaled. There was tall grass and broken glass on the floor. I booked online a parking lot, but when I arrived the parking was full (with cars in double park) and I had to wait until someone left.

18 July 2018
Unprompted review
Parcheggi Ufficiali dell'Aeroporto di Torino logo

Reply from Parcheggi Ufficiali dell'Aeroporto di Torino

Dear Ms Rinaldi

the Low-Cost parking is the first one upon entering the airport, very easy to spot. Besides, the parking is accessible only with previous online booking, therefore it is not possible to get there and wait for a parking spot to free up.

Torino Airport Mobility

Rated 3 out of 5 stars

Easy and fast access/leaving but…

Easy and fast access/leaving but several sections ot the 5th floor (top) have to be repaired.

17 July 2018
Unprompted review
Parcheggi Ufficiali dell'Aeroporto di Torino logo

Reply from Parcheggi Ufficiali dell'Aeroporto di Torino

Dear Marco

we are working on the maintenance of the fifth floor. Some sections have been cleaned up, and will be repaired soon.
We apologize for any inconvenience.

Torino Airport Mobility

Rated 4 out of 5 stars

The service is perfect!

The service is perfect!! easy to access and to manage the reservations.
the only thingh i wish to highlight is that i pick-up my car the day after (10 hours later) because of a delay in flight and i have to pay 24 euros extras.

16 July 2018
Unprompted review
Rated 3 out of 5 stars

Not bad price (5th floor) but customer care doesn’t exist

Competitive price (5th floor) but the ticket after one week didn’t work and so I had to leave my wife and my daughter to look for help in solving the issue with the ticket. Nobody answering to the direct call close to the exit, nobody in the dedicated office at the ground floor close to the exit. Basically I lost around 30 min not being able to leave the parking. In the end finally a man arrived in the dedicated office and changed the ticket with a brand new one (after checking on the website if my reservation was true and correct).

6 July 2018
Unprompted review
Parcheggi Ufficiali dell'Aeroporto di Torino logo

Reply from Parcheggi Ufficiali dell'Aeroporto di Torino

Dear Mr Calarco

it is not true that customer care does not exist. When you had the problem with your ticket our operator was unfortunately busy in the parking area and could not sit in the office. We apologize for the delay and will strive to avoid other similar occurrences.

Torino Airport Mobility

Rated 1 out of 5 stars

Double paid the service to due strict…

Double paid the service to due strict rules and support not flexible to discuss and listen to the customer problems.

6 July 2018
Unprompted review
Parcheggi Ufficiali dell'Aeroporto di Torino logo

Reply from Parcheggi Ufficiali dell'Aeroporto di Torino

Egr Sig Dantonia

come altresi' comunicatole, il regolamento e le istruzioni riportate nella conferma d’acquisto evidenziano che se si fa acquisto online non si deve entrare utilizzando il Telepass, altrimenti il sistema tiene occupati due posti, in quanto quello da lei prenotato non viene automaticamente liberato dal suo ingresso con il Telepass.

As already communicated, the regulation and instructions in the purchase confirmation show that if you purchase online you must not enter using the Telepass, otherwise the system occupies two places at once, as the one you booked is not automatically released from the entry with the Telepass.

Torino Airport Mobility

Rated 4 out of 5 stars

Everything as expected

I’m satisfied regarding online booking and all the procedure. Since it’s very important, I could advice to send the pin via sms to the customer. All went very fine, but the structure itself need some renovation (at least 5th floor). Will use it again in the future

16 March 2018
Unprompted review
Rated 1 out of 5 stars

We arrived 25.02.2018 at 18,30 after…

We arrived 25.02.2018 at 18,30 after the snow ( everyone knew about it)
The first ramp to the exit ( we were at the 5 floor) was completely covered by ice and snow...nobody cleaned it and nobody used some salt ........so we almost had an accident.....

26 February 2018
Unprompted review
Parcheggi Ufficiali dell'Aeroporto di Torino logo

Reply from Parcheggi Ufficiali dell'Aeroporto di Torino

Dear Mr Rinaldi

we are glad that you "almost" had an accident but that you actually didn't have any. We struggled to provide all the appropriate assistance and prevention since - as you pointed out - low temperatures and snow were expected, but given the limited number of resources there might have been moments during which snow or ice accumulated.
In these cases it is always the driver's assessment considering the road conditions and the conditions of his vehicle to provide the best judgement about the opportunity to move the vehicle, wait or ask for assistance.
Warm regards

Torino Airport Mobility

Rated 5 out of 5 stars

Quick and easy

Everything went perfect. It was very easy to enter the parking with the code I received by email, it was extremely quick to get from the parking to the desks.

18 November 2017
Unprompted review

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