Parking.com - 1001 S STATE Reviews 74

TrustScore 3.5 out of 5

3.4

11 E 9TH STREET, 60605 Chicago, IL, US


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

The machine at the gate of 11 E 9th has been extremely erratic lately - often times the scanner will not work. I know its not a problem with my phone as I have regularly seen lines of cars with simil... See more

Company replied

Rated 2 out of 5 stars

I purchased a parking reservation for a parking lot in downtown Chicago. I used my phone to enter the lot. We drove around the multi-story parking garage for about 30 minutes. There were no avai... See more

Rated 2 out of 5 stars

When advertised it stated the airport shuttle was on demand. It was not. When the shuttle returned me to the minute I was to be exiting the lot I was charged for an entire day in addition to the... See more

Rated 5 out of 5 stars

Lot C - Allegient stadium: It was close to the venue, well lit and felt super secure! The only difficulty we had (which I don't think is your fault) is getting *to* the parking area with all of the r... See more


Company details

  1. Valet parking service
  2. Parking Garage
  3. Car park

Information provided by various external sources

Whether you need city parking, commuter parking, special event parking, monthly parking, or airport parking, or are just looking for discount parking, Parking.com will help you find the best parking spot near your destination. Search for convenient parking lots and garages across the U.S., in over 80 cities, including NYC, Boston, Washington DC, Philadelphia, Chicago, San Francisco, and Los Angeles. Simply search for a parking spot where and when you need it, compare parking rates, reserve, and pre-pay for parking at your desired location. Let Parking.com help you find parking, so you can move on to the bigger and better things in life!


Contact info

3.4

Average

TrustScore 3.5 out of 5

74 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Extra charge at exit.

We came in a little late and left a little late and got an extra $14 charge on the way out - and the original price was only $9.50. Very upsetting.

27 August 2024
Rated 2 out of 5 stars

When advertised it stated the airport…

When advertised it stated the airport shuttle was on demand. It was not.
When the shuttle returned me to the minute I was to be exiting the lot I was charged for an entire day in addition to the overall cost.
I saw several other shuttles on the same road rotate more often. I won't be using this again.

1 August 2024
Rated 2 out of 5 stars

I booked a parking but nowhere it was…

I booked a parking but nowhere it was indicated beforehand if there was in and out privilege for my 3 day parking. I was able to cancel before the start since I realized that. Tried to book a parking spot with in and out and yet again, no way to find that out before you book. But once you reserve, the information is provided... glitch and/or weird...? Had to book with another site.

10 July 2024
Parking.com - 1001 S STATE logo

Reply from Parking.com - 1001 S STATE

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

Rated 5 out of 5 stars

Train trip

What a fantastic experience. We took a trip and parked overnight. I felt comfortable and safe leaving it. I came back and everything was in place.

9 June 2024
Rated 2 out of 5 stars

Late fee being few minutes late!

Was 17 past and was charged $11 which was more than the parking fee! Is there no grace period?!

7 May 2024
Parking.com - 1001 S STATE logo

Reply from Parking.com - 1001 S STATE

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

Rated 2 out of 5 stars

Gate Machine Sucks

The machine at the gate of 11 E 9th has been extremely erratic lately - often times the scanner will not work. I know its not a problem with my phone as I have regularly seen lines of cars with similar issues trying to talk through the call box to an operator to open the gate. With the recent rate increases, I am less and less inclined to drive to work

8 March 2024
Parking.com - 1001 S STATE logo

Reply from Parking.com - 1001 S STATE

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

Rated 2 out of 5 stars

1001 state location did great - other locations not so much.

1001 state location did great. But give two stars due to commuting locations like national street. Machines tuned off or just don’t work and have to,pay over 40% surcharge to pay via the parking.com app.

11 February 2024
Parking.com - 1001 S STATE logo

Reply from Parking.com - 1001 S STATE

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

Rated 1 out of 5 stars

I was overcharged compared to others I…

I was overcharged compared to others I was meeting with, that had also parked in the same lot!

I tried to explain and request a partial refund and was denied!!

I caution others to be weary of these greedy people!!!

27 January 2024
Parking.com - 1001 S STATE logo

Reply from Parking.com - 1001 S STATE

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

Rated 3 out of 5 stars

Parking lot was on a corner without he…

Parking lot was on a corner without he given address on the sign. I parked there after driving around a bit - and then did not see the kiosk with the bar code and ability to put a permit on my dashboard. Fortunately I did not get towed.

24 January 2024
Parking.com - 1001 S STATE logo

Reply from Parking.com - 1001 S STATE

Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.

Thank you,
Parking.com

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look