The parking app has many glitches and often does not work, creating stress when trying to access or leave the parking lot. In addition the attendants are rude and yell at customers instead of allowin... See more
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This is a clean and modern garage with a great rate. However, the entry and exit scanner does not work! The scanner does not recognize the QR code from the app, which therefore requires a call for ass... See more
One scanner at the exit was very touchy; (while the other was being blocked by a disabled Tesla... Turned out to be a few minutes before the scanner accepted our Q code but every vehicle that attempte... See more
Company replied
Generally parking.com has better prices than other apps when I’ve checked. I use the webapp which works well. The process of getting in and out of parking lots/garages is easy and fast. My one bi... See more
Company replied
Company details
Information provided by various external sources
Whether you need city parking, commuter parking, special event parking, monthly parking, or airport parking, or are just looking for discount parking, Parking.com will help you find the best parking spot near your destination. Search for convenient parking lots and garages across the U.S., in over 80 cities, including NYC, Boston, Washington DC, Philadelphia, Chicago, San Francisco, and Los Angeles. Simply search for a parking spot where and when you need it, compare parking rates, reserve, and pre-pay for parking at your desired location. Let Parking.com help you find parking, so you can move on to the bigger and better things in life!
Contact info
233 S. Halsted, 60661, Chicago, IL, United States
- (312)475-3204
3.3
Average
52 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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The parking itself was fine
The parking itself was fine, but it took me 15 minutes (!) and a lot of stress to get out of the garage. The QR code reader (which does not work very well under the best of circumstances) registered my active session as a previously used one, so it wouldn't open the gate. The system for contacting help was problematic. Very stressful exit-from-the-garage experience.
13 February 2022
Reply from Parking.com - ARKADIA TOWER
Thank you for your review. We have brought this to the attention of the local management team.
Reply from Parking.com - ARKADIA TOWER
Thank you for your review Liam. We're glad you enjoyed your stay with us!
Reply from Parking.com - ARKADIA TOWER
Thank you for your review Philip. We're glad you enjoyed your stay with us!
Reply from Parking.com - ARKADIA TOWER
Thank you for your review Nalin. We're glad you enjoyed your stay with us!
Quick resolution to issue
I had an issue with being double charged but Ryan contacted me and accommodated my issue with perfect resolve. Thank you!
30 September 2021
Reply from Parking.com - ARKADIA TOWER
Thank you for your review. We are going to look into this and will reach out directly.
The app never works
The app never works. Sometimes the attendant who answers is nice others are rude. There are advertisements throughout the garage for Parking.com. I would love to continue to use the app. The time and energy of going back and forth is not worth it. To be honest the the only time the parking pass worked was when I called in to complain because I had to pay an additional amount to leave the garage. I believe the gentleman's name was Ryan, he was extremely nice and he emailed me the passes.
12 August 2021
Reply from Parking.com - ARKADIA TOWER
Sorry you had a negative experience, Raine. We have brought this to the attention of the local management team.
Invalid ticket
When I went to use scanner, ticket wouldn’t pick up and said Invalid ticket. I had to purchase a ticket there since the one I bought here didn’t work. Probably won’t use this website again
23 March 2021
Reply from Parking.com - ARKADIA TOWER
Sorry you had a negative experience, Sarah. Someone will reach out to learn more and discuss a refund.
Thank you,
Parking.com
No one in customer service ever picks…
No one in customer service ever picks up the phones or gets back to you and the codes to get in always said invalid voucher at the parking garage every time.
26 February 2021
Reply from Parking.com - ARKADIA TOWER
Sorry you had a negative experience, David. We have brought this to the attention of the local management team and our customer service. Someone may reach out to learn more.
Thank you,
Parking.com
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