Parking.com - EGH - Surface Lots Reviews 39

Machine (on site) instructions was in french, tried to follow but not allowing me to pay nor print the ticket. And it was too cold that day so i just took a picture of the qr code and paid online. My hands were frozen at this point and i ended up paying for an extra hour and more, (was done earlier than expected). No way to reverse or refund.

Way too expensive. The other hospital parking is $17 max for the day. I paid over $20 for 3 hours of parking. Will never park here again.

App wouldn't work in Canada for extending stay.

It takes too much time. I just want to grap a ticket and go, especially when your late for your appointment. And why do everywhere assumes everyone travels with a cell phone or understands the scanning barcodes , how about seniors that drvies. I was just late and it got me thinking

Every time you extend the time they charge you service fee of $0.99. So you’re better off paying a flat rate full price of $20 like it used to be and it will be cheaper
What a rip off

👍🏻 good service

The agent was very quick and helpful

I purchased a 5 day pass and for 3 of the days my card was not working. I would visit the parking desk daily and they’d say to just come back the next day even after I requested a new car. I was unable to use the in and out privileges and my relatives whom were planning on rotating on this pass ended up paying daily. Finally on the 3rd night, I was given a new card. Their customer service at this location was horrible. Being at a hospital with a dying parent, really this was the last problem I needed. I very politely asked for a new card every single day and instead they brushed me off and just buzzed me into the parking, no in and out privilege. FYI I tried to contact the assistant manager all day by phone on the 3rd day with no answer. I will be requesting a charge back with my credit card company!

I gave you one because your signage said I had to pay ,but I didn't, so the $18.00 I gave you I didn't use . So you could donate this to the hospital I was visiting, or you can keep it and feel good about it . Either way merry Xmas.

Customer rep put me on hold and never came back.

The main parking lot with the gate was closed, so I had to park in the open pay area. The sign said $3.50/hr so I downloaded the app and when it asked me for the amount of time I inputted 3. Thinking it was 3 hours, but no instead it was for 3 days. Went to the parking desk and they said they could give me a credit. The credit wasn’t monetary but they said the next time I come I can just park there again. 2 issues with this, one I wasn’t going to park there anytime soon and the 2nd issue was how the hell were they going to know that my vehicle has a credit parking? Basically stole about $30 from me. And they way they told me about the “credit” she had a smirk on her face knowing full well I was had.

It seemed to be user friendly and reminded you went you were time was up

easy to use -- you can pay right from you car!