The lot was pretty empty and it was literally right next to the Exploratorium. 15 min walk to Pier 39. Great location in a garage.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We were in a rental car and parked in this garage. We were the victim of a smash and grab. We learned that this has been an ongoing severe problem for at least 2-3 years and yet this garage had no e... See more
We parked our car on June 23, 2023 in the following parking lot: PIER 19 1/2 Address: 920 The Embarcadero , San Francisco, CA-94111 I saw two cars window broken and glass pieces were on the f... See more
Company replied
The location is very close to the Exploratorium. The parking garage offered an enclosed area to park, which is nice if you have small children (car won't get too hot, and sheltered from rain). There... See more
Company replied
Company details
Information provided by various external sources
Whether you need city parking, commuter parking, special event parking, monthly parking, or airport parking, or are just looking for discount parking, Parking.com will help you find the best parking spot near your destination. Search for convenient parking lots and garages across the U.S., in over 80 cities, including NYC, Boston, Washington DC, Philadelphia, Chicago, San Francisco, and Los Angeles. Simply search for a parking spot where and when you need it, compare parking rates, reserve, and pre-pay for parking at your desired location. Let Parking.com help you find parking, so you can move on to the bigger and better things in life!
Contact info
920 The Embarcadero, 94111, San Francisco, CA, United States
- (628)400-8020
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great location
The lot was pretty empty and it was literally right next to the Exploratorium. 15 min walk to Pier 39. Great location in a garage.
The rate on signage posted at entrance…
The rate on signage posted at entrance was less than I prepaid. Otherwise, easy entrance and exit. Site seemed secure but no attendant at location.
Super easy to park
Super easy to park! Took the stress out of looking for a parking spot, especially when on a time crunch. Absolutely hassle free.
easy and confirtable.
I was charged twice for same day all…
I was charged twice for same day all day parking. No response back other than this request for a review. Terrible 😣 customer service
Bill Mann
(408)821-3572
Crapy system
No error message but credit card payment was not successful with multiple attempts and different cards. Crapy system!
A company so bad they warn you that your stuff will be stolen
Company is so cheap they don’t have cameras or person(s) on duty. This allowed a security guard M. Baham, don’t know if he works for this company, to break into my car and steal about $3K worth of items from my car. The on duty supervisor still felt that I needed to be charged for parking at this place. Stay away and use hotels. Pretty sure this was an inside job.
Location was easy to find
Location was easy to find, lots of spaces available, within walking distance to almost everything Pier related. BIG sign not to pay anyone! Loved that..could see people getting scammed.
Parking lot is unsafe
Parking lot is unsafe. Walked back to the parking lot and found 2 or more vehicle window busted.
the transaction was not going through…
the transaction was not going through so I closed it down and paid for it at a pay station. It cost a flat fee of $15. Then i was surprised by the charge on my account for $75.99. This is simply not right.
Safe Experience
Painless, safe experience. Close to where we needed to be at a reasonable price! Thank you
Why are making us use this
Why are making us use this? With all the extra fees. I barely have enough money for groceries. 😔
Confusing menu.
Needlessly complicated
Needlessly complicated. Much easier if it took Apple Pay.
Also asked how long I wanted while only offering one time length.
Vending Machine not working
Vending Machine not working. Don’t have any paper receipts. Don’t have parking numbers
Parking kiosk not working.
No one onsite. Parking kiosk machine keyboard would not take license plate. Had to use slow website process. Got double charged had to call customer service.
It was convenient and we didn’t have to…
It was convenient and we didn’t have to wait in line to pay
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







