They refuse to fix the app to default to only 2 hours, when the lot is only all day parking at the Metra app (for the same price). It is like they made up their own rate that does not exist. App... See more
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App did not work correctly. Could input location, car details and times but there was no way to initiate the parking session. Tried multiple times and ended up going to the website to complete. Very f... See more
Company replied
It was very difficult to figure out how to pay for Pingree Road. I found this by accident. The correct information on how to pay is not at the station. The format for spaces didn't match then I figure... See more
It was very easy to log on and pay for my parking as I was in a hurry to catch the train so I didn't have time to stop and pay at the kiosk.
Company details
Information provided by various external sources
Whether you need city parking, commuter parking, special event parking, monthly parking, or airport parking, or are just looking for discount parking, Parking.com will help you find the best parking spot near your destination. Search for convenient parking lots and garages across the U.S., in over 80 cities, including NYC, Boston, Washington DC, Philadelphia, Chicago, San Francisco, and Los Angeles. Simply search for a parking spot where and when you need it, compare parking rates, reserve, and pre-pay for parking at your desired location. Let Parking.com help you find parking, so you can move on to the bigger and better things in life!
Contact info
570 Congress Parkway, 60014, Crystal Lake, IL, United States
- (773)714-9262
2.2
Poor
64 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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The app is easy to use.
1 February 2023
Reply from Parking.com - Pingree Road
Thank you for your review. We are glad you enjoyed your stay with us!
Thank you,
Parking.com
Parking set up with ease.
Very easy to set up monthly parking at the train station I use to get to work everyday. Makes it much easier to tolerate the commute in this cold Chicago weather.
1 February 2023
Reply from Parking.com - Pingree Road
Thank you for your review. We are glad you enjoyed your stay with us!
Thank you,
Parking.com
Overcharges and underperforms
Daily rate posted as $1.50. App only allows 12 hr purchase, so you have to pay 2x the posted rate, plus an obscenely high 61 cent service fee each time making it nearly 3x as much. Other parking apps charge fees less than half that amount, and allow 24 hour purchases on daily lots.
18 December 2022
Make buying a monthly easier
Make buying a monthly easier. Emailing and other stuff is really difficult
15 December 2022
Reply from Parking.com - Pingree Road
Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.
Thank you,
Parking.com
App did not work correctly
App did not work correctly. Could input location, car details and times but there was no way to initiate the parking session. Tried multiple times and ended up going to the website to complete. Very frustrating and ultimately time consuming.
8 December 2022
Reply from Parking.com - Pingree Road
Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.
Thank you,
Parking.com
App doesn’t recognize email addfess
22 November 2022
Customer service was excellent
Customer service was excellent. Donna gave me sound advice on how to deal with my parking issue. I’m grateful that I had a reasonably easy time reaching a knowledgeable person.
25 October 2022
Reply from Parking.com - Pingree Road
Thank you for your review. We are glad you enjoyed your stay with us!
Thank you,
Parking.com
The app is extremely unreliable
The app is extremely unreliable and has lead me to get tickets even after I've paid for a spot.
1 May 2022
Reply from Parking.com - Pingree Road
Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.
Thank you,
Parking.com
Customer support was great!
18 August 2022
Reply from Parking.com - Pingree Road
Thank you for your review. We are glad you enjoyed your stay with us!
Thank you,
Parking.com
Very confusing
I don’t understand why I could not just enter and pay for the parking spot I parked in. This is how it works when using the machines to pay. Instead when you use the app you need to enter license plate number. Also could not pay for 1 day of parking, had to select a certain number of hours. Ridiculous!
13 July 2022
Reply from Parking.com - Pingree Road
Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.
Thank you,
Parking.com
They were quick with reversing the…
They were quick with reversing the ticket. Lost a star because I shouldn’t have had to argue.
1 July 2022
the app was not good
the app was not good. For a 1 day charge it wanted me to keep adding time and money. I could not pick how many hours i wanted to park becasue the sliding time interface was trash.
27 May 2022
Reply from Parking.com - Pingree Road
Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.
Thank you,
Parking.com
Can't reserve for more than one day.
17 May 2022
Reply from Parking.com - Pingree Road
Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.
Thank you,
Parking.com
Super easy to set up and use.
10 May 2022
Reply from Parking.com - Pingree Road
Thank you for your review. We appreciate your feedback and have shared it with the local management team to review.
Thank you,
Parking.com
Reply from Parking.com - Pingree Road
Thank you for your review. We have brought this to the attention of the local management team.
Whoever designed your app did a…
Whoever designed your app did a terrible job, it never works and I’ve got a ticket for not being able to pay online when I actually try to. Figure it out.
15 February 2022
The app crashed while making payment…
The app crashed while making payment and charged me twice.
10 December 2021
Reply from Parking.com - Pingree Road
Thank you for your review, Jaswanth. We have brought this to the attention of the local management team.
Will never use again due to the service…
Will never use again due to the service charge.
29 November 2021
Reply from Parking.com - Pingree Road
Thank you for the feedback. This has been brought to the attention of the local management team.
Thank you,
Parking.com
would not let me register via the app
would not let me register via the app
would not scan qr code
would not let me pay via the app
would not confirm a parking spot.
had no clue if i actually paid.
hope i didnt get a ticket
garbage
21 November 2021
Reply from Parking.com - Pingree Road
Thank you for your review. We have brought this to the attention of the local management team.
Used Parking .com to pay for parking…
Used Parking .com to pay for parking and still got a ticket. I’m on day 3 of attempting to reach someone to get resolution. I’m probably still going to get stuck paying for a ticket I shouldn’t have received
16 September 2021
Reply from Parking.com - Pingree Road
Thank you for your review, Kathy. We are going to look into this and will reach out directly.
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