Liverpool John Lennon Airport Reviews 

Some Passport control staff could really do with improving their attitude! Maybe they need more customer service training. I found them to be quite rude and abrupt. How about please and thank you? I would much prefer them not to slam down my passport. How about a smile or two? If you don’t like working with the public then change your job. Disgraceful.

The meet and greet is rubbish . No one meets you at all . You will have less walking parking out side the airport and getting bus in . The assisted boarding team LAZY . Not very caring need a shake .

Normally I would give Liverpool airport five stars but not this time, after having to cancel our parking the web site states the refund will be back in my account in 5 to 7 working days, that was three weeks ago, the nice people at the parking office cannot get an answer from them and when you send an email to customer service the Ai chatbot replies, It's like customer services at Ryanair they are just as terrible. They look like thieves at liverpool airport.

First time flying from my own city Liverpool John Lennon . Been flying Manchester for 40 years .

The process through Liverpool airport was absolutely excellent. The only one negative was the price of the drinks at the bar !! But other than that an easy and very effective and professional service in John Lennon definitely try get all my holiday booking from now on and going forward through Liverpool John Lennon . Boss ! Thanks

I have been using drop off 2 recently and they rip off people! be aware 20 minutes not enough time to return to your car and say bye to your beloved ones. I was late by 1 minute. Staff rude and don't want to accept complain. also drop off two is at the far back and before was 40 minutes free and closier. Trust me it is a trap thats how it feels. Complain about but they are ignorant and rude.

Greedy, not everyone is so fast and not give a chance to say bye to your family in time frames would be reasonable and for free.

Disgusted!

There are so many bad reviews I just don’t get it .. my experience on the first day of the summer shut down period is nothing more than exceptional , we were flying with Jet 2 and always used Manchester before (never again and that’s a different -1 star review), dropped off at Liverpool around 12.45pm , we were through bag drop and passport security by 1.30 enjoying the start of our holiday and every person on our check in journey were amazing, it’s one of the only times in an airport I haven’t felt like we are a problem more a person / family to be supported .. I have said that as far as practically possible for social and work travel I will used Liverpool airport every time from now .. it’s an amazing feeling to see local people giving it all to keep a local airport asset alive .. good for you , you have my vote from now on 👍

This is my local airport, and certainly has its advantages given it is smaller and I have been lucky enough to escape any major delays or disruptions so far, but something seriously wrong is going on here. From my experience there seems to be three major issues:
1. Staff
At best apathetic, disinterested, with an understanding of customer service only measurable on a minus scale. At worst, rude and ignorant
2. Cleaning
The passenger terminal is generally grubby, sticky and unpleasant. The toilets are filthy and stinking.
Made me ashamed to say I come from Liverpool as this is certainly not the welcome I want to be receiving or giving.
3.Parking
Its a total rip off
Won't be coming back or recommending that anyone else should

The first half was okay, finally found it (don't use Google Maps) and they got us to the airport. However, they gave us a card with the phone no. and other info on it and I took. "Phone us when you get back..." Right.
Upon our return, I couldn't find the card. Suitcases open in Liverpool Airport. Nothing. Okay, I'll find it on the internet... could I hell! There is no reference to any phone no on the net, AI, etc. We'll take a taxi. No... the taxis won't take us to a parking site. They want a 'real' fare. So... I had to walk from the airport to the car park (a mile) at midnight to get to my car. Told him the story, his reply was 'you should have photoed the card' Really! Hands up, I lost the card, my bad, but why isn't there anything accessible about the site online? No phone no with the reference no they sent by text. Nothing. What are they hiding? I won't use them again and would recommend anyone that does, doesn't lose the business card. If you don't believe me, try finding a phone number for Parking Up, Venture Business Park, Liverpool. Good luck!

Avoid using this airport if you are driving. Have a CCTV parking scam misusing double red lines nowhere near emergency airfield entrances and on double lane carriageways designed to fleece unsuspecting motorists. Beware roving CCTV van. They will claim it’s about safety. it’s about inflating their own parking charges and deterring motorists who don’t want to pay their exorbitant charges.

£4 down the drain Put a full bottle of water down next to me
Cleaner took it away and binned it before I could stop her
Went to machine to buy another one It took the money but didn’t give me the water Why is ALL auto stuff SO unreliable????

Great trip to Portugal through Liverpool airport ,
Easy parking , Airport staff helpfull and cheerful,
Use every time we go abroad !

Always used Manchester in the past.
Flew from Liverpool to Barcelona, very organised, fast through security and of course the staff were friendly scousers .
Would definitely use again

Queues for security were enormous and slow moving so many people had to run to the gate and/or missed their flights. On return the 'assisted' passengers had to wait a long time on the plane for the 'lift' to arrive and when we got to the ground one member of staff arrived with 4 wheelchairs! How that was supposed to work I have no idea. As it was there were so many passengers in the group the member of staff kept losing control.. Luckily a lot of the passengers had someone who could push them or had mobility scooters. The 'accessible' toilet in the baggage reclaim had no handle on it so could not be opened.....the ultimate in INacccessible. The next room had a symbol for a family toilet but turned out to be a nappy change with numerous nappies over-flowing around the bin (I've taken a photo). There was an excessive queue for the ladies and my party were all waiting to leave so my husband escorted me into the gents with reeked horribly. I opened the first cubicle to find a blocked and almost overflowing toilet. Then the electronic doors you go through to exit were closed and neither would open. There were no members of staff or 'customer service' points I could see to report things or get help

A simple pickup. Partner was slightly delayed at passport control. I thought that's fine wont be much for a 22 minute stay in the express drop off/pick up section.... Get to the out gate and scan my debit card £25 charged. For 22 MINUTES... the most horrible experience. It would have been cheaper for my partner to get a taxi. Feel totally ripped off! Never again. I wouldn't even fly from this airport again.

Manchester airport you need to run over to Liverpool airport and see how they do it, planes leave on time small queues in security contro and lovely
staff who smile.
Flown in and out of Manchester 8 times in 3 years and you have managed to mess up 8 time causing delays.
Looks like I will using Liverpool more 🌟🌟🌟🌟🌟

Parked in drop-off for 2 minutes charge £6
Got to be the most expensive one in the UK
Best to park at liverpool south parkway in Garston (10 mins) from airport and get the bus to right outside the airport
Stop these airport parking rip off prices

CHECK IN AWFUL NEARLY MISSED FLIGHT .
WOMAN HELD EVERYONE UP SNATCHED BOARDING PASSES BAD MANNERS RUDE AWFUL WOMAN
WOULD NOT LET US USE FAST LANE WHICH WE HAD
SECURITY AWFUL USLESS BAGGAGE ALL MOUNTED UP AGAIN HELD EVERYONE UP , CHECK YOUR ITEMS AS THEY GO MISSING IN THE PILE UP , BAD MANNERS WORSE AT CHECK IN , TOILETS NEED CLEANING FLOORS FILTHY NOT CHILD FRIENDLY AIRPORT WOULDNT GIVE 1 STAR NO OPTION TO GIVE MINUS 10 STAR AWFUL RUDE AIRPORT , DINGY WOULD BE SOO MUCH EASIER .

I wouldn't even give 1 star if I could help it. Flew to Turkey from Liverpool on 28th May. I'd booked assisted travel due to having a disability. Got in line and waited 40 minutes before even moving. The security staff were just checking through the normal line and fast track. As I was stood by the fast track entrance and struggle to stand for long periods of time, I went on line to buy a fast track ticket. Came to use it but wasn't allowed to as my flight was within 6 hours of me buying it. There was no mention of this however when buying it. I was annoyed but hey it was only a fiver. Finally the line started to move. I got to more or less the start of the queue and put my bag, house keys, over £500 in cash, all my bank/credit cards, phone etc in the tray to go through the scanner but then it was another 20 mins before I was scanned meaning my bag was just sat there for anyone to take. Then today they've fraudulently tried to take another £66.63 out of my account. Luckily my bank have stopped this transaction. Rob dogs!!!

This could be a fantastic airport if only tbe management took more care of its passengers departing and arriving first of all I must say the the check in desks and security are fine but the cleanliness and facilities are far below average we all know that resteraunts and shops in airports are very expensive and have to accept that but the food they serve should at least be edible and the tables cleaned regularly which is not the case here the toilets don't seem to be cleaned and toilet tissue is non existent in some of the cubicles do obviously these arnt checked throughout the day and I know a lot of people use the smoking area which is fine but it's never cleaned the stairs leading down to it are filthy and ashtrays never emptied lastly on arrival the arrival hall is a disgrace where are the cleaners and for people wanting a taxi there is no cover when waiting outside so if you arrive in very bad weather or late at night you are literally left in the cold I don't believe for one minute the airport cannot afford to put some kind of shelter up as they charge taxi drivers 6 pound before they can even enter the airport to.pick you up absolutely disgraceful the management need to get a grip and maybe more people would fly from Liverpool

Security absolute chaos, over an hour in the queue resulting in missed flight, unhelpful staff, Swissport staff rude and condescending. Avoid at all costs