Parking At Manchester Airport Reviews 

Manchester Airport Drop-Off – Barrier-less System Warning
Be careful if you used Manchester Airport’s pick-up/drop-off zone during the early months after the barriers were removed. At the time, signage and payment instructions were unclear, and it wasn’t obvious that drivers had to pay online after leaving.
I later received a parking charge from APCOA months after the visit. After explaining the situation, I was told to pay only the parking fee, which I did. However, I’ve now received another demand with a new parking charge number for £60, which appears to relate to the same visit already paid for.
This seems to be a system or process issue from the early rollout of the barrier-free system. Keep all correspondence and proof of payment, and challenge anything that looks like a duplicate charge.

I regret having to write this review, but after months of correspondence with The Car Park People, I feel compelled to share my experience so others can make informed decisions.

I entrusted my rental van to their “Park, Stay & Fly” service while travelling. Upon return, the van had a large scratch and signs of a poor attempt at covering it up with paint xsome 2.5m about ground height. I had clear before-and-after photos, along with documentation from the hire company and a witness. Despite this, The Car Park People refused to accept liability, citing their own internal photos—which, in my view and that of others I've consulted, show inconsistencies that raise serious questions.

Over the course of nearly 30 days, I exchanged detailed emails with Peter Haselden, their General Manager. While the tone was generally professional, the stance remained rigid: deny responsibility, cite terms and conditions, and deflect.

There is also not doubt in my mind that this company and the Crowe Plaza conspired to defraud me by cutting off important parts of CCTV footage as I was driving away that would have proven my case.

I have since decided not to pursue legal action from South Africa at this time but wanted to share my story so others are aware of what can happen when things go wrong. If you choose to use this service, I strongly advise taking your own time- and geo-stamped photos of your vehicle from all angles at drop-off and collection, and not assuming any level of accountability will be taken by the company should damage occur.

Trust is earned. Unfortunately, mine was lost.

Took an item from my car (not personal belonging as t&c's state). Then denied they had anything to do with it, their investigation consisted of asking the 2 drivers if they took it. Obviously both denied. Avoid at all costs, unfortunately Clayton hotel uses them. So save the bother and park in meet and greet and just walk back to hotel and use the shuttle.

I booked meet and greet parking with Airport Travel Plus and was told to ring the driver 20 minutes prior to arrival. I was told my booking had been cancelled as there were no spaces left and they also had no drivers.
I then had no alternative than to park in the multistory at a cost of £116.00 for 36 hours.
I have been offered a refund of £49.56 which was the cost of the meet and greet leaving me with a shortfall of £66.
I will not be using these people again.

Failed to pick us up, had to give up

Confirmed that it was their IT system that failed

They refused to give the £4 voucher value back and all they could say on messenger was they’ve ‘transferred 20,000 this year without incident’ but they ‘take ownership of problems’ !!!!

Avoid at all costs and just book a simple taxi ( or walk the short distance!)

Dr J Lunn

I left my car at Manchester Airport Meet & Greet, where it was damaged by the Parking Team.
This was on Friday morning at 5am , and was assured by the management that i would receive a replacement car to allow me to travel to my place of work on Monday morning (Glasgow). As of 12:30 on Sunday i have not received a replacement , only an email stating that a courtesy car couldn't be sorted until my car was booked in with Audi to carryout the repairs. Audi didnt have a slot until the 25th July and i was told it would be sorted then (4 weeks !!!).
The service i have received is absolutely appalling and will never use this service again.

Charged twice and have to wait 30 days for a response. Unable to contact anyone to speak to. No chat facility. I would not use or recommend airport parking at Manchester Airport. It seems I am not the only one having this issue where they take your payment twice and make it very difficult for you to receive your refund.

Useless - took payment twice from my account when trying to book parking but didn't receive even one booking confirmation. Have phoned many, many times over the past week - emailed, left voicemails, messaged on facebook etc., but still haven't been able to speak to a real person, just passed from pillar to post speaking to robots. Will not be booking again and would not recommend.

I arrange to park my car with 5star Manchester airport parking services, and then realised it is a site which takes your vehicle to unused farm land. I cancelled immediately and was informed that I would receive a refund within 30 days that was 19th November emails have been ignored . I wanted to warn other people not to use this site as emails from them make you think they are bone fide Manchester airport parking. The cars are left in a disgusting site and many have their tyres slashed. You also have to pay other airport charges on top of the fee.Be warned