Park Lane Self Drive LtdReviews 

29
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Great local company, lovely staff and a nice clean modern van. Booking and hire process was quick and easy. I wouldn't hesitate to use again, you really don't need to look any further.

Company replied

Rated 5 out of 5 stars

Having tried a number of companies to find a suitable minibus this has turned out to be a real find for us. We are a group of walkers who wanted to undertake the National 3 Peaks and needed transport... See more

Company replied

Rated 5 out of 5 stars

I've been renting parklane vans frequently over the last few months, the staff are really nice and very helpful even when I've needed a van at very short notice. The vehicles are always clean and are... See more

Rated 5 out of 5 stars

The sign of an excellent company is providing a continuous high level of service over years not on the odd occasion. I have used Park Lane for over three years and have always experienced exemplary se... See more

Company replied

Company details

  1. Car rental company
  2. Van rental agency

Written by the company

Trusted, Local owned Business for over 10 years. Our Vehicle Rental Service Company was founded in 2007, and has been bringing a wide selection of vehicles to our customers ever since. We do our best to provide a safe and convenient option for vehicle rental to fit every budget. We’re driven by our dedication to find the best solution for your travel needs, whatever they may be. Get in touch with us to learn more about the rental services we offer.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

29 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(29)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Look no further

Great local company, lovely staff and a nice clean modern van. Booking and hire process was quick and easy. I wouldn't hesitate to use again, you really don't need to look any further.

1 April 2025
Unprompted review
Park Lane Self Drive Ltd logo

Reply from Park Lane Self Drive Ltd

Hi John, Thank you so much for taking the time to leave us a 5-star review – it’s much appreciated! It is our aim to make hiring a vehicle as simple as possible.

Rated 5 out of 5 stars

The staff were very polite and…

The staff were very polite and professional. The prices were very good and the vehicle i was given was an amazing vehicle. I will definitely use them again and would highly recommend them.

14 February 2025
Unprompted review
Park Lane Self Drive Ltd logo

Reply from Park Lane Self Drive Ltd

Hi Russell, Thank you so much for you kind review! We hope to see you again soon!
Kind regards, Park Lane Self Drive

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, great hire prices and luxury vehicle, my third year hiring a vehicle and will definitely be using parklane again

10 August 2024
Unprompted review
Park Lane Self Drive Ltd logo

Reply from Park Lane Self Drive Ltd

Hi Ashley, thank you so much for taking the time to write your review! We are so happy you had a pleasant experience with us and hope to see you again soon.

Rated 5 out of 5 stars

Excellent service

Great team, good at what they do! Very polite and look after you well
Excellent quality vans that are tidy
Amazing price!!! Will use again if needed

16 May 2023
Unprompted review
Park Lane Self Drive Ltd logo

Reply from Park Lane Self Drive Ltd

Hi Stephen, thank you so much for your review! We take pride in our service, and we're so happy you enjoyed it. We hope to see you soon!

Rated 5 out of 5 stars

5 stars from start to finish

We used Park Lane for car hire when my Son was visiting from Germany. First class service and the car was very clean and well maintained. Girls in the office were very professional and friendly and we will definitely use again. Thank you.

11 April 2022
Unprompted review
Park Lane Self Drive Ltd logo

Reply from Park Lane Self Drive Ltd

Hi Robert, Thank you so much for you kind review! We hope to see you and Ryan again soon!
Kind regards, Park Lane Self Drive

Rated 5 out of 5 stars

After being in a sticky situation when…

After being in a sticky situation when my insurance company didn't provide a replacement vehicle on time, I called park lane self hire. They had the vehicle in stock that I needed to continue running my business, the professionalism and service that I encountered, firstly by phone and then over the counter was second to none. The vehicle I was hiring was practically brand new and more than met my needs. Special mention to Bethan who was lovely and polite and has helped with me trying to recoup the costs incurred from my insurance company failing me in my hour of need. I know it must be a team effort otherwise the business would not run so well. Won't hesitate in the future if I need another vehicle hire company. Many thanks
Mr D Jaques.

9 September 2021
Unprompted review
Park Lane Self Drive Ltd logo

Reply from Park Lane Self Drive Ltd

Hi Mr Jaques, thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Kind regards,
Bethan
Park Lane Self Drive

Rated 5 out of 5 stars

Great value, great service

I have given 5 stars because after hiring a car in July for four days, I was unable to find any fault with the car or service that I received. The staff were helpful, friendly and professional. The rates were extremely competitive and I will definitely use Park Lane Self Drive again

5 July 2021
Unprompted review
Park Lane Self Drive Ltd logo

Reply from Park Lane Self Drive Ltd

Hi Mr Smith, We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track! Hope to see you again soon.
Kind Regards, Park Lane

Rated 5 out of 5 stars

First time I've rented can off Park…

First time I've rented off Park Lane, great staff, so friendly, easy experience, will defo rent again.

16 June 2021
Unprompted review
Park Lane Self Drive Ltd logo

Reply from Park Lane Self Drive Ltd

Hi Richard,
Thank you for you review! Hope to see you again soon :)

Rated 5 out of 5 stars

the Ultimate rental service - above and beyond expectations

I have rented vans off park lane in Mansfield off and on for around 12 months when additional work comes in, the staff are outstanding and I had a van on lease when the covid-19 broke out, with work drying up rapidly and my cash flow equally as quick, this company and the Mansfield branch staff were absolutely amazing, they could have recalled the van, but appreciated my situation and let me keep it so I can continue to work, I cannot thank them enough, without their assistance in this difficult time, my business would not have survived - so a full 5 stars for Bethan, Cyril and all staff there - I am VERY VERY grateful - top company, if you need van rental in Notts - don’t go anywhere else - these are genuine people and will help you above and beyond expectations- thank you guys

14 April 2020
Unprompted review
Park Lane Self Drive Ltd logo

Reply from Park Lane Self Drive Ltd

Dear Matt,
Thank you for leaving us such a wonderful review. Our staff will definitely be happy to read what you wrote. Customer experience and satisfaction as our priority and your review proves our hard work pays off. So thanks for your kind words and stay safe!

Kind Regards,
Park Lane Self Drive

Rated 5 out of 5 stars

Another very positive experience

Another very positive experience, this time I requested a van for half a day. When I phoned to make the booking, I received a very warm, friendly, and helpful customer service. All was sorted in just a few minutes. The van was perfect for what I wanted it for, and was very well presented. A big THANK YOU, and I will definitely be useing the company again. I would strongly recommend.

28 June 2018
Unprompted review
Park Lane Self Drive Ltd logo

Reply from Park Lane Self Drive Ltd

Thank you for the wonderful review. As always it is our pleasure to look after you and we look forward to welcoming you again when you next have a need for a hire vehicle.

Rated 5 out of 5 stars

Very Polite and really helpful staff

Very Polite and really helpful staff. They will always go the extra mile to assist in your aim to fulfil your requirements.

12 May 2018
Unprompted review
Park Lane Self Drive Ltd logo

Reply from Park Lane Self Drive Ltd

Good morning Mr Pittaway,

Thank you for your feedback and review. We appreciate your custom and opinion and look forward to welcoming you back soon.

Kind regards.
Park Lane Self Drive Ltd

Rated 5 out of 5 stars

'Spot on'

I have been using Park Lane at Kirkby in Ashfield for some time now.
The reception staff are invariably warm, friendly, helpful and very competent. The vehicles are 'spot on' very clean and absolutely ready to go.
I am also surprised at the value for money they provide. I wouldn't go anywhere else in the local area.

1 February 2018
Unprompted review
Park Lane Self Drive Ltd logo

Reply from Park Lane Self Drive Ltd

Hello Philip,
Thank you for the kind review we will pass your kind words on to the reception staff. We appreciate your business and look forward to welcoming you on your next visit.
Regards
Park Lane Self Drive Ltd

Rated 5 out of 5 stars

I've been renting parklane vans …

I've been renting parklane vans frequently over the last few months, the staff are really nice and very helpful even when I've needed a van at very short notice. The vehicles are always clean and are much better quality and spec than what most other rental companies offer. I would highly recommend them.

29 June 2017
Unprompted review
Rated 5 out of 5 stars

3 Peaks transport - Brilliant!!

Having tried a number of companies to find a suitable minibus this has turned out to be a real find for us. We are a group of walkers who wanted to undertake the National 3 Peaks and needed transport with designated drivers. Park Lane self drive made the planning so easy from our initial conversation to drop off after.
Every question we had was answered efficiently and there were no surprises, just a clean efficient service - a massive thank you for helping us tick this challenge off our bucket list.

27 June 2017
Unprompted review
Park Lane Self Drive Ltd logo

Reply from Park Lane Self Drive Ltd

Good afternoon Steve,

Thank you for your review. We are pleased that you are happy with the service we provide. It is our aim to make hiring a vehicle a simple and pleasurable as possible and we look forward to being able to assist you again in the future.

Park Lane Self Drive Ltd

Rated 5 out of 5 stars

Excellent Service

I would just like to say thank you to you all for providing us with excellent service and a clean good looking VW Caddy Maxi C20 TDI in which to take myself and son over to France.
623 miles on just over half a tank of fuel we felt was very good and the vehicle provided us with an excellent drive and loads of space for all our gear.
Looking forward to using your VW Transporter for our second fishing trip in April.
We have no problem in recommending your company and already one of our mates has also booked a vehicle from you
Keep up the good work
Kind regards
Alan & Matt

5 April 2017
Unprompted review
Park Lane Self Drive Ltd logo

Reply from Park Lane Self Drive Ltd

Hi Alan
Thank you for the review.
We appreciate your message and look forward to seeing you soon.
Park Lane Self Drive.

Rated 5 out of 5 stars

Simply The Best

Fantastic service, extremely helpful & professional staff who went above & beyond to help within a very tight timescale. Thank you all so much. I would definitely recommend this company without any reservations

3 April 2017
Unprompted review
Park Lane Self Drive Ltd logo

Reply from Park Lane Self Drive Ltd

Hi Sharon
Thank you for the review.
We appreciate your message and look forward to seeing you soon.
Park Lane Self Drive.

Rated 5 out of 5 stars

If carlsburg did van rental!

From the phone call to returning the hire van the Kirkby in Ashfield branch customer service was second to none and even helped me sort out a taxi to get me home. None pushy, no bull and pleasant experience with new clean vans......what more can you ask for and based on this I totally recommend.
Must not forget the hire prices are spot on!

21 January 2017
Unprompted review
Park Lane Self Drive Ltd logo

Reply from Park Lane Self Drive Ltd

Thank you for the review.
We appreciate your custom and look forward seeing you again soon.
Park Lane Self Drive

Rated 5 out of 5 stars

Great Friendly Service

I've used Park Lane many times over the last five years and to be honest would use them all the time if the location was closer to me. Have hired vans and cars. Always friendly and helpful and good rates. No sneaky hidden charges

17 January 2017
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look