Everything was very well organized and incredibly fast. In less than 10 minutes, my car was parked and I was on my way to the airport. The service was excellent from start to finish. They even calle... See more
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Via Parkos: Valet Parking van Jet-Lux te Dusseldorf gevonden. Goede instructies, de auto werd met paar minuten opgehaald. Bij terugkomst was de auto er ook weer binnen enkele minuten op de afgesproken... See more
Terrible experience. When we reached out to Parkos for help, their customer service completely brushed us off, washed their hands of the issue, and blamed us for a minor time shift—refusing to refund... See more
Company replied
I am satisfied with the service, the prompt shuttle transfer, and the communication. My original reservation at the FastPark location was changed at the last minute to ParkPremier, and I was informe... See more
Company replied
Company details
Written by the company
Parkos helpt reizigers om eenvoudig en zorgeloos een parkeerplek bij de luchthaven te vinden en te boeken. We vergelijken zorgvuldig geselecteerde parkeeraanbieders en helpen je, op basis van jouw parkeerwensen en duizenden ervaringen van andere reizigers, de juiste keuze te maken. Parkos verzorgt de boeking; de parkeerservice zelf wordt uitgevoerd door onze partners. Zo weet je vooraf waar je aan toe bent en ga je met een gerust gevoel op reis.
Contact info
Boumaboulevard 77, 9723 ZS, Groningen, Netherlands
- parkos.nl
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4.1
Great
23k reviews
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3 stars because the system worked but...
3 stars because the system worked, but it's stressful, especially before a flight.
Note that this is for Zeker Parking in Belgium - Parkos has a lot of lots.
You have to call them for a pick up/drop off and they don't offer a timeline for when they will be there.
The driver has three phones that ring constantly so I feel for the guys.
We had to call several times to try to understand where he was or if he was coming at all because between the language barrier (we imagine a French native speaker may have a clearer experience) and the chaos of the phones, they would sometimes just hang up without saying anything at all.
It seems like this could be easily solved with an app that tracks the driver or if they simply said x minutes as a response to the call (which is simple enough in french, english, and dutch).
11 August 2026
Unprompted review
Reply from Parkos.nl
Dear Aub,
Thank you for your review. We are truly sorry to hear that the lack of clear timelines and the chaotic communication created so much unnecessary stress around your journey.
While we are glad the service ultimately worked, leaving you in the dark without knowing when the driver will arrive—or having calls disconnected—is definitely not the smooth experience we aim to provide.
Via our platform, you can compare and book various parking options, while Zeker Parking manages the day-to-day transfers and staff on location. We regularly use feedback like yours to keep our parking partners to a high standard. We will pass your specific points—such as providing simple ETA updates in Dutch, French, or English—directly to the management at Zeker Parking so they can streamline their shuttle dispatching and driver setup.
We appreciate your thoughtful insights. We hope your travel went well otherwise and wish you a great day!
Best regards,
Team Parkos.
A very, very bad experience
A very, very bad experience!
They did not pick us up from the airport. When I called them, they said they would be there within 15 minutes, but they never showed up. I called several more times to ask where they were, and every time they kept saying they were on their way. Still, nobody came.
After calling them around 6–8 times, they stopped answering the phone altogether or simply rejected my calls.
After a 17-hour flight, all I wanted was to be picked up as promised. After waiting for 90 minutes, I eventually had no choice but to take a taxi, which cost me €31.
When I finally arrived, nobody was there either. I had to wait another 15 minutes, and then, completely out of nowhere, four police officers showed up. They asked me whether I was waiting for someone, and I told them I was waiting for the people from this company.
About 20 minutes later, someone finally arrived. My German is not very good, but I understood the police asking questions about whether they had illegal people working there.
The whole situation felt very strange and uncomfortable, and it gave me a really bad feeling about this place. I will definitely never bring my car here again.
Luckily, I still have my car, but overall this was a terrible experience from start to finish. Very disappointing and definitely not what you expect after making a reservation and trusting a company to pick you up from the airport.
6 August 2026
Unprompted review
Reply from Parkos.nl
Dear Izaak,
Thank you for taking the time to share your feedback.
We're sorry to hear about your parking experience, and that the shuttle did not seem available and you had to make extra costs for a taxi.
We want every customer to receive the level of service they expect from us, we’re sorry to hear this wasn’t the case for you. That’s not the experience our partners or we aim to deliver.
We tried locating your reservation in our system, but unfortunately, we weren’t able to find it with just your name without reservation number. If you still need assistance, please reach out to our customer service team so we can help you resolve the issue. Our team is available seven days a week.
We look forward to welcoming you again and provide a better experience!
Team Parkos
good service and Fast check it in out…
good service and Fast check it in out and really Close to the airport
8 August 2026
Unprompted review
Jet-Lux Parking DUSSELDORF AIRPORT
Via Parkos: Valet Parking van Jet-Lux te Dusseldorf gevonden. Goede instructies, de auto werd met paar minuten opgehaald. Bij terugkomst was de auto er ook weer binnen enkele minuten op de afgesproken plek. Als we ooit weer via Dusseldorf vliegen raadt ik Jet-Lux parking zeker aan!
7 August 2026
Unprompted review
Long waiting time for my car
Easy pick up, but after our arrival it took a very long time before the car was back at Schiphol airport. We called immediately after baggage claim, they said we’ll be there in 15min but we had to wait 45 minutes. Parking by yourselves at P3 is faster.
7 August 2026
Unprompted review
Reply from Parkos.nl
Dear Bart,
Thank you for taking the time to share your feedback.
We are glad to hear that the vehicle drop-off at Schiphol Airport went smoothly. However, we sincerely apologize for the 45-minute wait upon your return, especially after being advised it would take only 15 minutes. We understand that after a flight, you want to get your car back quickly without unexpected delays.
Parkos operates as an online booking platform. While we manage the reservation and information prior to your trip, the valet service and driver dispatch are carried out directly by Go-Parking. We take your feedback regarding the waiting time and communication very seriously and have noted this in our quality log for this partner to help them refine their waiting estimates and operational efficiency.
Thank you for bringing this to our attention. We hope you had a great trip overall and would love the opportunity to provide you with a seamless experience on your next flight!
Wishing you a great rest of your day.
Best regards,
Team Parkos.
Reply from Parkos.nl
Dear Victor,
Thank you for your review and for awarding Airport Parkservice Express 4 stars!
It is great to know that you appreciated the short distance to the airport and the promptness of the shuttle service. Providing our customers with reliable and time-saving parking options is always our top priority, and your review confirms we hit the mark.
We appreciate your trust in Parkos and wish you a fantastic day. We hope to see you again soon for another smooth ride!
Best regards,
Team Parkos.
Everything went according to what we…
Everything went according to what we agreed, friendly driver, on time. Very pleasant start and end of our holiday. Much much better (and cheaper) than parking ourselves in a parking garage.
5 August 2026
poor communication + misallignment…
poor communication + misallignment after our return flight. after waiting more than 45 minutes, we decided to take a cab to get our car back.
cars were fully stacked up. Never will go to sparkparker again.
27 July 2026
Unprompted review
Reply from Parkos.nl
Hi Tim,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience with Sparparker at Frankfurt am Main Airport. Waiting over 45 minutes after a flight and feeling forced to take a taxi to get to your car is completely unacceptable, and certainly not the level of service we aim to provide.
As a comparison and booking platform, Parkos does not manage the parking operations, shuttle buses, or vehicle storage directly. However, we hold our parking partners to high standards and take reviews like yours very seriously. We will be taking your feedback about the long waiting times, communication issues, and the layout of the parking lot directly to Sparparker for further review.
We apologize for the stress and inconvenience this caused you. If you would like us to look into this further regarding your taxi expenses, please feel free to reach out to our customer support team with your booking reference and receipt.
Team Parkos
The organization was wonderful
The organization was wonderful! They were there when we arrived and when we came back. Very friendly, top. No waiting time!
31 July 2026
Good and reliable service
Good and reliable service. We drove from the Netherlands and had the car parked for three weeks. Clear communication in advance about arrival and return protocol. Car wash as free add-on service was appreciated.
Shuttle bus on day of return is to be ordered via SMS. We had to wait quite a bit without knowing the expected pick-up time. Suggestion for improvement is to send confirmation to customers that the SMS has been received, including expected arrival time of the shuttle bus.
1 August 2026
Reply from Parkos.nl
Hi Arnoud,
Thank you for your review and for sharing your feedback with us!
We are glad to hear that you enjoyed the service, clear instructions, and the complimentary car wash at Class'park Roissy during your three-week trip.
We also really appreciate your constructive suggestion regarding the SMS protocol upon return. Knowing the estimated pick-up time gives peace of mind, so sending a confirmation message with an expected arrival time is a great idea. We will share this feedback directly with the team at Class'park Roissy to help them improve the customer experience.
Thank you again for booking through Parkos, and we hope to welcome you back on your next trip!
Team Parkos
Perfect 👌👏👏
30 July 2026
Unprompted review
Absolutely fantastic
Absolutely fantastic. Fully covered, the people are incredibly friendly, and it's easy to get to. This isn't my first time trying parkos; I always choose them.
15 July 2026
Unprompted review
Very professional service
Very professional service. Handover was perfect.
17 July 2026
Unprompted review
Reply from Parkos.nl
Dear Beyazıt Yılmaz,
Thank you very much for your great review and 4-star rating!
We are delighted to hear that you experienced a very professional service and that the handover went perfectly. Providing a seamless and hassle-free experience is always our main goal.
We truly appreciate your feedback and look forward to welcoming you back again on your next trip!
I wish you a great day ahead.
Best regards,
Team Parkos.
If you are on a business trip and you…
If you are on a business trip and you have delays and need to reschedule the parking then it seems impossible, your dealing with only AI not humans and this is frustrating.
24 July 2026
Unprompted review
Reply from Parkos.nl
Hi Richard David Banning,
Thank you for taking the time to share your feedback.
We want every customer to receive the level of service they expect from us, we’re sorry to hear this wasn’t the case for you. That’s not the experience our partners or we aim to deliver.
We tried locating your reservation in our system, but unfortunately, we weren’t able to find it. If you still need assistance, please reach out to our customer service team so we can help you resolve the issue. Our team is available seven days a week.
We look forward to welcoming you again and provide a better experience!
Team Parkos
Everything went very smooth
Everything went very smooth. The persons who took and brought the car back were very friendly.
23 July 2026
Unprompted review
Canceling the reservation
I made the reservation at approximately 12:30 for my 2:00 PM flight. I arrived at the parking location in Veldhoven around 12:40, but the gate was close and there was no one to help me, so I realized it can become late and then I leave the parking space and booked another parking (Eazzypark) near the airport.
Then I tried to cancel my original reservation, but I found that it was no longer possible.
I understand that the cancellation policy normally requires cancellations to be made more than 24 hours in advance. However, in this case, the reservation and my cancellation request were less than 30 minutes apart, and the service was never used.
I tried to call, chat, send an e-mail to the customer service to ask them to hep me about that and return the money, but they are not customer-oriented at all and only think about the money and getting money from their poor customer in any case (so unsatisfied)
15 July 2026
Unprompted review
Reply from Parkos.nl
Dear Farhad,
Thank you for sharing your feedback. We are sorry to hear about the stress you experienced before your flight to Vienna.
We would like to clarify that as mentioned in your email, you decided to leave the facility because you felt the location was too far and were concerned about missing your flight. Because you departed before the parking provider had the opportunity to assist you and carry out the booked service, the parking space was held for you and could not be refunded.
Our cancellation policy requires changes or cancellations to be made at least 24 hours in advance to allow parking partners to manage their availability. While we fully understand your urgency in making your flight, we are unfortunately unable to offer a refund when the service was not used due to a personal decision made on site within this 24-hour window.
We regret that this was disappointing, but we hope the payment receipt provided by our support team will help if you decide to claim these costs through your travel insurance.
Best regards,
Team Parkos
Wrong info and no support
The parking location was with the wrong address. I’ve almost lost my flight. Try to call and they just tell you to check the reservation (that was with no correct instructions).
I do not recommend and will not use the service again. At the end I had to pay by myself
22 July 2026
Unprompted review
Reply from Parkos.nl
Hi Raniere,
Thank you for taking the time to share your feedback.
We want every customer to receive the level of service they expect from us, and we’re sorry to hear this wasn’t the case for you. Clear navigation instructions and accurate contact details are essential for a stress-free start to your trip, so we completely understand your frustration, especially when timing is so tight before a flight. That’s certainly not the experience our partners or we aim to deliver.
We tried locating your reservation in our system, but unfortunately, we weren’t able to find it. If you still need assistance, please reach out to our customer service team so we can help you resolve the issue. Our team is available seven days a week.
We look forward to welcoming you again and providing a better experience!
Team Parkos
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