Prompt, courteous, attentive............however, tried to sell me items that had been dealt with 8 months previously by Parkway themselves at the same workshop. Made me feel quite uncomfortable and u... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy drop off. No feedback on my request to check front tyre. No message regarding car being ready and queued at 5.25 to collect car. The health check video recording was poor and audio was not cl... See more
Company replied
The great customer service from Olivia and the guys in the car park who parked my car for me as I was struggling. Olivia was very friendly and professional and kept me informed regarding the progress... See more
Company replied
Dealing with Tom McKenna has been brilliant from start to finish. He has kept me up to date every step of the way and has gone way above and beyond my expectations, with helping me sort issues prev... See more
Company details
- #7 of 7 best companies in Volkswagen dealer
- #15 of 16 best companies in Car Body Shop
- #35 of 38 best companies in Car rental service
- #49 of 59 best companies in Vehicle Repair
- #43 of 55 best companies in Car service
Written by the company
Showroom for new and secondhand Volkswagen vehicles with on-site servicing and repair workshop.
Contact info
Locomotive Way, DE24 8PU, Derby, United Kingdom
- 01332 268800
- feedback@parkwayvolkswagen.co.uk
- parkwayvolkswagen.co.uk
4.4
Excellent
4k reviews
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Replied to 73% of negative reviews
Typically replies within 1 week
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Seems that communication is a problem here
From the start it wasn’t good agreed that the car needed a brake fluid check and agreed the work to be carried out but the actual work wasn’t carried out no explanation I drove off thinking it had been done didn’t know until I checked the work sheet. Got the video of the faults being told my spark plugs were overdue and needed changing and was quoted for the work shouldn’t this have been flagged on the service schedule, also was told after that it was included in my service package so why wasn’t it carried out. And
Also to be asked why I wanted to cancel my plan thought this would have been self explanatory not very good at all.
24 April 2026
Reply from Parkway Volkswagen
Thank you for taking the time to share such detailed feedback. We’re very sorry to hear about the communication issues you experienced — this isn’t the standard we aim to deliver.
The missed brake fluid check, the confusion around the spark plugs, and the lack of clarity regarding your service plan should all have been handled far better. You should never have had to discover incomplete work from the worksheet, and the information about your spark plugs should have been aligned with your service schedule and plan from the start.
We also understand your frustration at being asked why you wished to cancel your plan — your concerns should have been clear from the situation, and we apologise that this added to your disappointment.
We’d really appreciate the opportunity to look into this properly and put things right. If you’re open to it, please get in touch with our team so we can review what happened and ensure it doesn’t happen again.
First MOT and service of my VW Caddy
First MOT and service of my VW Caddy. Chose the collection and redelivery option. Van collected early morning - updated via message and a video of progress. Advisories highlighted and easy payment process. All works completed and a clean, shiny van returned to me 😀
23 April 2026
Reply from Parkway Volkswagen
Thank you for sharing your experience with your VW Caddy’s first MOT and service. We’re really pleased to hear the collection and redelivery option worked well for you and that the updates, video, and advisory information kept everything clear throughout the day. It’s great to know the process felt smooth and that your van came back clean and shiny. We appreciate you choosing Parkway Volkswagen and are here whenever you need us again.
Friendly service
Friendly service. Knowledgeable and spot on advise. Coming on to 5 years now and the Leicester branch had always impressed with the work that they do on our family car. Not to mention the car is also washed in and out.
There has been times when I think maybe providing a curtesy car would help on the day when the car is being serviced and I hope they consider it especially when you have little ones at school and nursery.
Once again, thank you.
21 April 2026
Reply from Parkway Volkswagen
Thank you for your lovely feedback and for trusting our Leicester branch with your family car over the past five years. We’re really pleased to hear that our team’s friendly service, clear advice, and the inside‑and‑out wash continue to impress.
We also appreciate your suggestion regarding courtesy cars — it’s helpful to understand how this would support customers with school and nursery runs, and we’ll make sure your comments are shared with the team for consideration.
Thank you again for your loyalty and kind words. We look forward to looking after you and your vehicle for many years to come.
Bought a car from Kane who was…
Bought a car from Kane who was extremely helpful. Was originally looking at a cash purchase but Kane explained the benefits of the PCP so well it felt silly not to go that route ! Wife was over the moon with the car. Would highly recommend Parkway !
26 April 2026
Unprompted review
Reply from Parkway Volkswagen
Thank you for taking the time to share your experience. We’re delighted to hear how helpful Kane was throughout the process and that his explanation of the PCP option made everything clear and straightforward. It’s fantastic to know your wife is over the moon with the car. We really appreciate the recommendation and hope you both enjoy many happy miles ahead. Thanks again for choosing Parkway Volkswagen.
Very helpful and polite staff.
Very helpful and polite staff.
I have a one free service plan in the future, I pay to brake fluid, which works perfectly for me
High recommend
Many thanks
10 April 2026
Reply from Parkway Volkswagen
Thank you so much for your wonderful review. We’re delighted to hear that you found our staff helpful and polite — the team will be thrilled to know their efforts made a positive difference.
It’s great to hear your service plan and brake fluid change worked perfectly for you. We always aim to offer clear, fair options that suit each customer’s needs, so your feedback means a lot.
We truly appreciate your high recommendation and your kind words. Many thanks for choosing Parkway Volkswagen — we look forward to welcoming you again in the future.
Exceptional car buying experience
I recently bought a car from Parkway VW and dealt with Marcus Hunt. The whole experience was excellent from start to finish.
Marcus was a pleasure to deal with and went above and beyond my expectations. His communication throughout was fantastic — clear, helpful, and always timely. He made the whole process feel easy, straightforward, and genuinely enjoyable.
I honestly wouldn’t change a thing about the experience. A huge thank you to Marcus and the team at Parkway VW. Highly recommended.
25 April 2026
Unprompted review
Reply from Parkway Volkswagen
Thank you so much for taking the time to share this exceptional feedback. We’re thrilled to hear that your car‑buying experience with us was excellent from start to finish.
Marcus will be especially pleased to know his clear communication, support, and attention to detail made the process enjoyable and straightforward for you. He takes great pride in delivering this level of service, and your comments truly mean a lot.
We’re delighted that everything met — and even exceeded — your expectations. A huge thank you from Marcus and the entire Parkway Volkswagen team for choosing us and for your high recommendation. We hope you enjoy every moment with your new car.
I had a genuinely great experience with…
I had a genuinely great experience with Ryan at Parkway VW. Even though I didn’t end up purchasing a Volkswagen, Ryan went above and beyond to help me with a Tesla I was considering. His knowledge of the Tesla was impeccable, which really stood out given it’s not even the brand he represents.
What impressed me most was his attentiveness and attention to detail. He took the time to understand exactly what I was looking for and was able to ready the car so promptly for collection. This made the whole process smooth and stress-free. It was refreshing to deal with someone so professional, knowledgeable and genuinely helpful without any pressure.
A credit to Parkway VW - highly recommended.
14 April 2026
Unprompted review
Reply from Parkway Volkswagen
Thank you for sharing such a thoughtful review. We’re delighted to hear that you had a great experience with Ryan, even though you ultimately chose a different brand.
Ryan will be thrilled to know that his knowledge, support, and attention to detail made such a positive impression. His willingness to go above and beyond — whether it’s for a Volkswagen or a Tesla — is something we’re incredibly proud of.
It’s wonderful to hear that the process felt smooth, prompt, and pressure‑free. Providing a professional and genuinely helpful experience is exactly what we aim for, and your feedback reinforces that.
Thank you again for your kind words and high recommendation. Ryan and the entire Parkway Volkswagen team truly appreciate it.
Great Experience
I had a great experience and received excellent service for my car. The price was also competitive. The staff were professional.
17 April 2026
Reply from Parkway Volkswagen
Thank you for taking the time to share your feedback. We’re really pleased to hear that you had a great experience with us and received excellent service for your car.
It’s wonderful to know you found our pricing competitive and our team professional — that’s exactly the standard we aim to deliver for every customer.
Many thanks again for choosing Parkway Volkswagen. We look forward to welcoming you back in the future.
Reply from Parkway Volkswagen
Thank you for your review. We’re really pleased to hear you got a good deal on your used Golf.
Harry will be delighted to know you had a great experience with him — he’s a valued member of the team and your feedback means a lot.
Many thanks again for choosing Parkway Volkswagen. Enjoy the Golf.
Reply from Parkway Volkswagen
Thank you for your review. We’re really pleased to hear everything was good and that you received great service from our team.
We appreciate you choosing Parkway Volkswagen and look forward to seeing you again.
Bought a car from Parkway Northampton
Bought a car from Parkway Northampton. Harry was great
19 April 2026
Unprompted review
Reply from Parkway Volkswagen
Thank you for your review. We’re delighted to hear that you had a great experience buying your car from Parkway Northampton.
Harry will be really pleased to know he made the process a positive one — he’s a fantastic member of the team and your feedback means a lot.
Many thanks again for choosing Parkway Volkswagen. Enjoy your new car.
Reply from Parkway Volkswagen
Thank you for your review. We’re really pleased to hear you received a warm welcome and great service from our team.
We appreciate you choosing Parkway Volkswagen and look forward to seeing you again.
Reply from Parkway Volkswagen
Thank you for your review. We’re really pleased to hear you’re happy with the service you received.
We appreciate you choosing Parkway Volkswagen and look forward to welcoming you again.
Excellent service from Harry Williams…
Excellent service from Harry Williams from initial meeting to hand over of the car
25 April 2026
Unprompted review
Reply from Parkway Volkswagen
Thank you for your review. We’re delighted to hear you received excellent service from Harry Williams from your very first meeting right through to the handover of your car.
Harry takes great pride in delivering a smooth and enjoyable experience, and your feedback will mean a lot to him.
Many thanks again for choosing Parkway Volkswagen. Enjoy your new car.
Customer service was shocking
Customer service was shocking. Took money and then spoke to us like rubbish. I have never had service like this from your other branch(Northampton) but won’t be returning too any after the service we received from the staff
GREAT FULL FOR THE REPLY BUT STILL NO TYPE OF REFUND CONSIDERING I HAD TO HAVE MY CAR SORTED SOMEWHERE ELSE
14 April 2026
Reply from Parkway Volkswagen
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your recent experience — this is not the level of service we aim to provide, and it’s disappointing to learn that we fell short.
We never want any customer to feel spoken to disrespectfully, and we understand how frustrating this must have been, especially when you’ve had positive experiences at our Northampton branch in the past.
Thank you again for bringing this to our attention. Your feedback is important, and we’re committed to improving.
Bought a new GTI from Parkway
Bought a new GTI from Parkway, great service from Jakub( who has sadly left) have dealt with Bel in between, can’t fault their customer service.
14 April 2026
Reply from Parkway Volkswagen
Thank you for your review. We’re delighted to hear you’re enjoying your new GTI and that you received great service throughout your experience with us.
Jakub will be missed by many of our customers, and it’s wonderful to know he made such a positive impression. We’re also pleased to hear Bel has continued to look after you so well — your kind words about their customer service mean a lot to the whole team.
Many thanks again for choosing Parkway Volkswagen. Enjoy every moment in your GTI.
Excellent customer service and…
Excellent customer service and complementary car wash which was appreciated
14 April 2026
Reply from Parkway Volkswagen
Thank you for your review. We’re really pleased to hear you received excellent customer service, and it’s great to know the complimentary car wash was appreciated.
We’re grateful you chose Parkway Volkswagen and look forward to welcoming you again.
Incompetent.
Saw a vehicle for sale with full service history. Went and viewed it, agreed to purchase it if paintwork on bonnet was repaired (apparently caused whilst at their other site in Leicester). Got knocked down price on my part ex vehicle due to missing 2 services.
Car was delivered to my house. Paperwork signed by me.
Searched vehicle for service history - 1 year. Every time I called, had to give my name and told someone would ring me back - never rang back. Finally spoke to someone in a different department who cc'd in the manager of the sales team. Got a call straight away. Challenged the company who denied advertising it with FSH. They offered a pitiful financial compensation.
Paintwork was repaired but not buffed and polished, so paintwork still not right.
Log book has come in a different name!
Great sales, rubbish after sales.
1 April 2026
Unprompted review
Reply from Parkway Volkswagen
Thank you for taking the time to leave your feedback. We’re genuinely sorry to hear about your experience and appreciate you raising these concerns.
We regret the confusion caused regarding the service history and understand how frustrating this must have been, particularly after the vehicle had already been delivered. This is not the level of clarity or communication we aim to provide, and we acknowledge that our follow‑up fell short of expectations.
We’re also sorry to hear that the bonnet repair did not meet the standard you were expecting. Your comments regarding the finish have been noted and shared with our aftersales and preparation teams for review.
With regard to the V5 log book, this is something that should have been clearly explained and handled more smoothly, and we apologise for the inconvenience caused.
While we’re pleased to hear that the sales process itself was positive, we fully accept that the aftersales experience did not reflect the standard of service we strive for. We’re reviewing the issues raised internally to understand what went wrong and how we can prevent similar situations in the future.
Should you wish to discuss this further, we would welcome the opportunity to do so directly and work towards a satisfactory resolution. Please email to feedback@parkwayvolkswagen.co.uk
Just bought a new to me golf from…
Just bought a new to me golf from Leicester. Anthony was the salesperson, no pressure to buy, wasn’t too interested in looking at part ex and told me to look elsewhere for a better price. Went back to test drive and said part ex was part of what I was looking at. He did quote etc. agreed price. Collected vehicle a few days later, noticed a small dent and pointed out. Anthony said he’s sort it out when convenient for me. Got home and realised car hadn’t been valeted properly, juice and spills etc in back and found glass fragments. Called Anthony again, he arranged for me to bring vehicle back for dent and full valet. Car was brought from elsewhere to Leicester for me to view. Lack of valet etc was blamed on other franchise however it’s park of the same company so standards should be the same everywhere. Personally I feel it wasn’t checked or even cleaned before I collected it. However Anthony sorted it and now I have a dent free & clean car, thanks Anthony.
7 April 2026
Unprompted review
Reply from Parkway Volkswagen
Hi Lilly, thank you for taking the time to share such detailed feedback.
We are delighted to hear that Anthony took such good care of you. His 'no-pressure' approach and honest advice regarding your part-exchange are exactly the values we strive for at Parkway Volkswagen. We’re also glad he was able to swiftly resolve the issues with the dent and the valet to your satisfaction.
However, we sincerely apologise that the car wasn't up to our usual 'Parkway Standard' upon your initial collection. You are absolutely right—regardless of which branch a vehicle originates from, it should be pristine before reaching a customer. We have noted your comments regarding the interior and the glass fragments, and we will be reviewing our preparation process with the team to ensure this doesn't happen again.
We’re glad you’re now enjoying a clean, dent-free Golf! We’ll be sure to pass your thanks along to Anthony. Happy driving!
Excellent service from Pete Mandalia
Absolutely Amazing service from Pete Mandalia, nothing was too much trouble, he was briliant from start to finish, an absolute credit to the company and I would not hesitate buying from Pete again. Lovely Man
13 April 2026
Unprompted review
Reply from Parkway Volkswagen
Hi Jodie, thank you so much for your kind words!
We are absolutely thrilled to hear about the 'amazing' service you received from Pete Mandalia. Pete is indeed a brilliant member of our team and a real credit to the company—we’ll be sure to share your lovely feedback with him and the rest of the management here at Parkway.
It’s wonderful to know that nothing was too much trouble and that you felt supported from start to finish. We look forward to seeing you again in the future! Happy driving in your new Volkswagen!
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