Parnaby House Removals Reviews 37

TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

Let us down a the last minute, says one thing to one customer and does the opposite. Wouldn't recommend . To to clarify no one shouted at your wife, so that is untrue . Also you were going to move... See more

Company replied

Rated 5 out of 5 stars

We have just experienced 2 days of stress free moving from our house due to the efficient meticulous work carried out by Harry Tom Dan and Mickey. There humour politeness kept us going over the days w... See more

Rated 5 out of 5 stars

I recently used Parnaby House Removal’s services. What can I say… they were fantastic from start to finish. Professional and friendly, they took great care with all of our belongings. We had opted to... See more

Rated 5 out of 5 stars

Used Parnaby Removals recently for my parents house move and would highly recommend them. Competitive price. The guys were friendly, quick, efficient and nothing was too much trouble. My mother has... See more

Company details

  1. Home Services

Information provided by various external sources

Parnaby Removals are an established family firm serving the needs of UK domestic and business removals. Parnaby Removals are a UK removal company that specialise in nationwide domestic removals, business relocation and safe, affordable storage. We offer removals services in Darlington, Middlesbrough, Durham & other areas of the North East. Our staff are uniformed and will provide any assistance necessary to help your move progress as smoothly as possible.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

37 reviews

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Rated 1 out of 5 stars

Let us down a the last minute

Let us down a the last minute, says one thing to one customer and does the opposite. Wouldn't recommend . To to clarify no one shouted at your wife, so that is untrue . Also you were going to move us and not the previous booking . I mention about a deposit and you decline .
So do not try a twist words

11 May 2026
Unprompted review
Parnaby House Removals logo

Reply from Parnaby House Removals

We have now realised which move this review relates to, as we provide quotations for many customers.

We understand that moving house is stressful, particularly when completion dates are confirmed at short notice. However, this review does not fairly reflect the situation.

We spent time assisting Mr & Mrs Chapman with a visit, quotation, calls and emails regarding their proposed move. At no stage was a booking confirmed with an agreed moving date or deposit paid. While a deposit was discussed, we only take deposits once dates are confirmed.

When contacted yesterday about availability, we checked immediately, but another customer had already secured those dates over the weekend and paid their deposit. Unfortunately, by the time Mrs Chapman wished to proceed, the date was no longer available.

We appreciate the frustration caused by conveyancing delays, but it is unfair to suggest we acted dishonestly or misled anyone. We were transparent throughout regarding availability and the need for confirmed dates before a booking could be secured.

Although we are disappointed to receive negative comments despite the situation having been clearly explained, we nevertheless wish Mr & Mrs Chapman all the very best with their move. We also recommended another reputable company that has assisted us in the past when we have been fully booked.

Rated 5 out of 5 stars

2nd move with Parnabys, can't recommend enough

Cannot recommend Parnaby Removals enough. First used them in 2020 and now in 2026 with many more belongings to move! They made it all look easy and they were helpful regarding a bit of uncertainty about key release times. What stood out most is the good craic from everyone involved and a bit of humour during what could have been a stressful day. Thanks.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Anthony

Anthony, Just to say a huge big thank you to your team for making our move house be smooth. Just before Christmas we moved, thinking this would be difficult. The A Team smashed it, chatty, funny, cheerful and nothing was any trouble. They are a credit to Parnaby’s Removals. Thank you again!

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent. Our move went smoothly thanks to Parnaby Removals. Everyone was so polite and helpful. Nothing was too much trouble. Wouldn’t hesitate to recommend.

22 January 2026
Unprompted review
Rated 5 out of 5 stars

First-class service

I chose Parnaby Removals and Storage because the company already had good reviews. We weren't disappointed. Our move was effected very efficiently and professionally by three hardworking and good-humoured removal men who took great care of our belongings. We could see they knew exactly what they were doing and they made a very stressful day much easier.

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Above and beyond service

The team was incredible - arrived on time and packed up all of our stuff within 20 minutes. They carried big and clunky furniture carefully without hitting walls and were very friendly throughout. When there were issues with the storage unit they were delivering to, they went above and beyond, carrying all of our stuff much further than we’d anticipated and were really understanding. Finally, they packed all of our stuff away expertly, making the most of the limited space, so that everything remained accessible and nothing was being crushed. I cannot recommend them enough! Paul was very communicative throughout the process and a really lovely man to deal with - worth every penny!

4 August 2025
Rated 5 out of 5 stars

Fantastic removal firm

Moving house is usually stressful!
Not with Parnaby removals.
Nothing was too much trouble for the lads who moved us.
I would definitely recommend Parnaby removals.

15 August 2025
Unprompted review
Rated 5 out of 5 stars

Parnaby House Removals - 10/10

I recently used Parnaby House Removal’s services. What can I say… they were fantastic from start to finish. Professional and friendly, they took great care with all of our belongings. We had opted to have the packing service, which I highly recommend, well worth the money.
The young men who moved us were the hardest working people I’ve ever seen!

18 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent removals company

Excellent removals company, they were so flexible accommodating our fluctuating moving date. Communication from Anthony Parnaby was amazing. The three man team led by Tom which included Stu & Danny were fantastic, they got the job the done swiftly and efficiently, they were polite and courteous throughout the whole experience making what could have been a stressful day very straight forward. Massive thanks to everyone involved. I would highly recommend Parnaby removals.

12 May 2025
Unprompted review
Rated 5 out of 5 stars

Parnaby's have recently helped us move…

Parnaby's have recently helped us move home. I was out of the country during the move so my wife was left with the stress of a home move herself. The removal lads were spot on though and made the day as stress free as possible. Their prices are very good and with a fantastic level of service provided to go with it, I would highly recommend to anyone moving home.

1 April 2025
Unprompted review
Rated 5 out of 5 stars

Lovely people and customer focused

Parnabys helped move me from Middlesbrough to Cumbria, with use of their storage facility in between. I contacted three removal firms - one never got back to me and the other wouldn't come round to give a quote (Personally, I think that is important) but Anthony came round and was very thorough with his quote.
Harry, Tom and Danny were exceptional - extremely customer focused and a great working team. They made moving a pleasure. Please ask for this team when using Parnabys.
I did encounter some problems - one was a van breaking down which was no fault of Parnabys but the team were ready to put in a late shift to get me moved on the same day. My washing machine door was damaged in the process (apparently this is quite common) but I spoke to Anthony and his wife about it and Anthony paid for the repairs. Please, if you have any issues, speak to Anthony or Jane about it - they are very approachable and very keen to show their company in a positive light.
If there is any constructive feedback to be given, it is only that I was left in the dark about an arrival time on coming out of storage (I was unaware that the van had broken down). I felt a quick phone call in that respect would have been most welcome!
Thank you Parnaby team - you pulled out all the stops in a difficult circumstance and listened to and acknowledged my feedback. And you could do worse than handing the baton over to Harry on your retirement, he is an asset to your company.

29 January 2025
Unprompted review
Rated 5 out of 5 stars

Huge shout out to Tom and Harry who…

Huge shout out to Tom and Harry who recently moved my parents from the North East 150 miles down to Derbyshire. Superb service from start to finish - punctual, friendly and efficient, all of which served to make the whole removal process from initial order to completion, smooth and relatively stress free. Great company to deal with and would highly recommend - thankyou.

19 September 2024
Unprompted review
Rated 5 out of 5 stars

Packing and Moving Stress Free

We have just experienced 2 days of stress free moving from our house due to the efficient meticulous work carried out by Harry Tom Dan and Mickey. There humour politeness kept us going over the days with the occasional cup of tea or two. We have moved in our lives over ten times and this was the easiest we have experienced. Thank you to you all and see you when we find a home to move into.

24 September 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding service

We were really happy with the service we received from Parnaby removals. We booked them for a home removal and they were accommodating, efficient, friendly, and very careful with all our belongings. Nothing was too much trouble and they went beyond what was expected. They gave a competitive quote and I would highly recommend to others. Thank you Tom and Harry!

6 September 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend, excellent service

Used Parnaby Removals recently for my parents house move and would highly recommend them. Competitive price. The guys were friendly, quick, efficient and nothing was too much trouble. My mother has health issues and they were sensitive and understanding of this, making sure she had somewhere to sit until the end and it was the first thing they sorted in their new house. Although not cheap, it makes a house move so much easier and less stressful to pay for removals

22 July 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I just wanted to take the time to review the fantastic service received by Harry and the team we had on Friday 7th June. The team were extremely professional and all care and attention was made to the safe transportation of our home, I would highly recommend from both a competitive pricing point of view but mostly for their brilliant service.

7 June 2024
Unprompted review
Rated 5 out of 5 stars

Long distance move . Great service.

Used Parnaby to move parents 70 miles. Quotation service was arranged quickly and smoothly with short notice on need for the move. Great price given for full pack service with good communications. Move completed as expected and very smoothly. Highly recommended

30 May 2024
Unprompted review
Rated 5 out of 5 stars

Reliable, friendly and efficient

Parnaby Removals came recommend to me and I wasn't disappointed.

To hear the phrase "there's no such thing as problems, only solutions" on your moving day, was just what I needed to help put me at ease for the day.

The team were reliable, friendly and efficient making the whole process really smooth. Nothing was too much trouble and they took such great care of everything.

23 May 2024
Unprompted review

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