partnerandexpress Reviews 

114
•
TrustScore 3.5 out of 5

3.3

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Rated 5 out of 5 stars

The guy who came to collect passport and biometric was very polite and helpful, even all the staff of BLS London office is great. It was the third time i applied schengen visa through them and got it... See more

Rated 1 out of 5 stars

Terrible service. I booked an appointment and later needed to reschedule, providing over a week’s notice. They confirmed the rescheduling was fine but still showed up on the original date. They assu... See more

Rated 4 out of 5 stars

Did what they promised, got my visa sorted from home. Effortless booking through email, and prompt replies to all follow-up queries. No follow-up/confirmation before appointment, then not there in... See more

Company replied

Rated 5 out of 5 stars

Had an amazing experience with P&E. Very helpful through the whole process, always replied to emails and phone calls immediately, and provided detailed information about the entire process. I was... See more

Company replied

Company details

  1. Logistics service

Written by the company

Think beyond travel


Contact info

3.3

Average

TrustScore 3.5 out of 5

114 reviews

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3.3

All reviews

(114)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Home Service

Excellent Service, very pleased with home service

12 April 2022
Unprompted review
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Reply from partnerandexpress

Thank you Mr Basil, We're really glad you enjoyed our services

Rated 5 out of 5 stars

Amazing, fast and helpful service

Had an amazing experience with P&E. Very helpful through the whole process, always replied to emails and phone calls immediately, and provided detailed information about the entire process. I was never left in limbo or worrying. The turn around times for visa/passport return were insanely fast!

I would 100% recommend them.

Special thanks again to Palak.

18 February 2022
Unprompted review
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Reply from partnerandexpress

We value your trust and confidence in us and sincerely appreciate you! Your commitment as a customer is much appreciated.

We look forward to serving you again in the future!

Rated 1 out of 5 stars

Avoid

My partner and i applied for our non lucrative visas through this company.. We applied back in April 2021and paid over £7000 Due to covid and Brexit it has taken longer than expected which isn't their fault. Now.... The problems we have had and are still ongoing are.. Lack of communication, wrong information, so bad in one instance that someone from the company drove to where we live, pick us up, take us to the consulate, wait and drive us back all because of mistakes that didnt need to occur. I have my visa, my partner still waiting through this company to receive an email. A lady at the consulate also advised me to report the company saying they had charged us money and done nothing more but check our documents and make the appointment. We even had to pay out of our own pockets for our visa application again, which was eventually refunded but they still have our initial money which we are trying to get back. We are so disappointed with this company and they don't help themselves by not returning emails when they have stated they will do. Its been a learning curve, and i would advise not to use this company for non lucrative visas.

9 February 2022
Unprompted review
Rated 5 out of 5 stars

Best service ever

Amazing experience with them, especially Rick and Palak offered the best attention and excellent service. Received the visa in 10 days without any problem. They have always been very responsive and efficient for any question I had. I would definitely recommend them.

16 December 2021
Unprompted review
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Reply from partnerandexpress

Thank you for being our valued customer. We are so grateful for the pleasure of serving you and hope we met your expectations

Rated 5 out of 5 stars

BRILLIANT SERVICE !!!!

The Gentleman who attended my house was extremely helpful and professional. He explained the process thoroughly and mad me feel very comfortable and at ease. I would recommend this service to anyone, it is absolutely brilliant.

7 December 2021
Unprompted review
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Reply from partnerandexpress

We value your trust and confidence in us and sincerely appreciate you! Your commitment as a customer is much appreciated.

We look forward to serving you again in the future!

Rated 4 out of 5 stars

Good service for people with busy…

Good service for people with busy schedules but quite expensive. it is more than double the figure given on BLS website.
Application itself took longer than two weeks rather 4 weeks or more.

29 November 2021
Unprompted review
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Reply from partnerandexpress

We value your trust and confidence in us and sincerely appreciate you! Your commitment as a customer is much appreciated.

We look forward to serving you again in the future!

Rated 5 out of 5 stars

Professional

Professional, amazing great follow up

24 November 2021
Unprompted review
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Reply from partnerandexpress

Thanks for your great review. We will be glad to hear that you liked our service.

Hope to assist you in the future.

Rated 5 out of 5 stars

Exemplary service

The service provided was exemplary, and was exactly as specified. I called, they contacted me, I paid the money and firmed up an appointment. On the stated day and hour, a representative visited me at home, took my fingerprints, and checked my documents. He collected my passport and all the relevant documents, and gave me clear instructions on next steps. He also had me signed a self-addressed waterproof envelope which would be used to courier my passport back to me. He laid out the timeline, and everything worked as stated. I got my visa, duly stamped on the scheduled date. This is a fantastic service for people who cannot visit the embassy to apply for their visas in person, and I strongly recommend its use. All their associates were very courteous and strove to make this a memorable experience.

4 November 2021
Unprompted review
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Reply from partnerandexpress

Thank you for giving your precious time to give this wonderful review. We would be glad to know that you liked our service.

Hope to assist you in the future.

Rated 5 out of 5 stars

Excellent service and a very…

Excellent service and a very professional team. We had a super experience dealing with them. Any query raised is replied immediately. Keep up the excellent work

16 July 2021
Unprompted review
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Reply from partnerandexpress

Thanks for your great review. We will be glad to hear that you liked our service.

Hope to assist you in the future.

Rated 5 out of 5 stars

Very great service

Very great service, fast responses and very reliable. They go above and beyond for their customers making the process very easy for them.

2 July 2021
Unprompted review
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Reply from partnerandexpress

Thanks for your great review. We will be glad to hear that you liked our service.

Hope to assist you in the future.

Rated 5 out of 5 stars

Great experience from this company

Great experience from this company. I am base in Dubai, U.A.E and communicating to them in London, United Kingdom is not easy especially the timings and the weekends. But still they support me all the way.
Emails and whatsapp them from time to time and you will get reply immediately.
Cheers to Mr. Palak and Mr. Ric....
From the bottom of my heart thank you very much.
5 starts are not enough for your kind support :)

17 June 2021
Unprompted review
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Reply from partnerandexpress

We value your trust and confidence in us and sincerely appreciate you! Your commitment as a customer is much appreciated.

We look forward to serving you again in the future!

Rated 5 out of 5 stars

Mobile Biometrics

Mobile Biometrics

I recently used the mobile biometrics ' visa at your doorstep' for A Spain Schengen visa. I gotta admit at first I was very skeptical but for busy schedule like mine and almost impossible to find an appointment at BLS I almost had no choice. I am glad to say I was not disappointed. A very professional and nice gentleman showed up at my door on the slot booked and have gone through my paperwork thoroughly, and was very patient t to get my biometrics done even when there was a glitch with the machine. My only comment is that the website may not exactly reflect clearly the seamlessness of the service and would be great if there was a quicker/ clearer tracking way other than emails, which they replied to promptly. I can say even though it was pricey I believe was worth it if you live outside of London and can't book an appointment.
Tha passport was delivered to me via the courier in less than 7 working days with the visa approval

13 June 2021
Unprompted review
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Reply from partnerandexpress

Thanks for sharing your opinion. We appreciate your feedback and are working on creating a platform to ensure seamless service.

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