Partridge BMW Reviews 

979
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 114 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly, knowledgeable staff and sales representatives for delivering smooth, highly professional, and completely stress-free vehicle purchasing journeys. Many consumers emphasize that communication is consistently clear, with regular updates ensuring they feel supported and well-informed from the initial test drive right up to the final handover. However, some people mentioned that vehicle conditions and after-sales support were poor, noting unexpected mechanical defects or balancing issues shortly after taking delivery. A few people also described frustrating experiences regarding unhelpful responses from management when trying to resolve these post-purchase problems.

What people talk about most

Staff

People report positive experiences with staff, highlighting attentive and knowledgeable team members who make... See more

Service

Customers expressed great satisfaction with the service, frequently highlighting the professional and helpful... See more

Customer service

Customers consistently note positive experiences with customer service, frequently praising the clear... See more

Product

Consumers find product experiences to be mixed, as many reviewers praised their new vehicles, highlighting... See more

User experience

Clients share positive opinions on user experience, highlighting an outstanding journey from start to finish... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have bought many BMW's over the years from Partridge BMW and dealt with Kevin Diaper many times he is a true credit to the business with his professional manner vast knowledge and friendliness that... See more

Company replied

Rated 5 out of 5 stars

Partridge BMW were the dealership that supplied my X1 mild hybrid car. Mitchell Woollard took me through the process. He was attentive and accessible at all times to answer my queries. He was willing... See more

Company replied

Rated 5 out of 5 stars

Izabela Lazi at Partridge Hampshire has been absolutely superb in pulling out all the stops to meet a clients requirement for a quick turn around on his M5. Service levels like this rarely exist in... See more

Company replied

Rated 5 out of 5 stars

I've liaised with Zdenek and Marius on many requests especially on short notice, and every single time they deliver top-notch service. They are incredibly reliable, efficient, and always go that ext... See more

Company replied


Company details

  1. BMW dealer

Written by the company

We are Hampshire’s BMW experts. We offer the highest levels of service and expertise whether you are looking to buy your next vehicle or maintain your current car.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

979 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 81% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(979)

113 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Feeling listened to

Feeling listened to. Great communication. Nothing too much trouble. Dealt with Jim, very knowledgeable and still have ongoing dialogue about my options. Couldn’t recommend more highly.

2 November 2025
Unprompted review
Partridge BMW logo

Reply from Partridge BMW

Thank you for taking the time to leave a review and for your recommendation.
We will certainly share your comments with Jim, who we know, will be delighted and we are so very pleased to learn your experience went smoothly.
Best wishes The Partridge Team

Rated 5 out of 5 stars

Excellent service from start to finish

From ordering a new Car and the final delivery to Manchester the Service has been excellent from start to finish. Kept informed all through the process and never disappointed. I had a query after delivery about a Service Plan I had Purchased. Alex Watts was quick to contact me and explain the situation and went out of his way to provide me with all the necessary information
Would highly recommend Partridge to anyone contemplating buying a vehicle from them

10 November 2025
Unprompted review
Partridge BMW logo

Reply from Partridge BMW

Hi Steven
Thank you for taking the time to leave such a wonderful review and for the recommendation. We are really delighted that your experience has gone so well and we know Alex will be very pleased to receive such praise.
Wishing you many happy motoring miles.
The Partridge Team

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish, Alex Watts has been great throughout and managed our expectations all the way through it. His colleague James was great when the car was delivered explaining everything in the car and set up all our preferences and systems. Thoroughly recommend. Geoff

31 October 2025
Unprompted review
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Reply from Partridge BMW

Hi Geoff
Thank you for the review and recommendation and we are so very pleased to learn that everything went smoothly.
We will certainly pass on your comments to Alex and James. who we know will be delighted to receive the feedback.
With best wishes The Partridge Team

Rated 5 out of 5 stars

Clear, Practical, and Insightful – A Great Learning Experience

I recently had the opportunity to engage with your company through the tutorial provided by James Fields, and I was genuinely impressed. The content was clear, practical, and thoughtfully structured — a reflection of the company’s commitment to quality and user experience.
From what I’ve seen, your team values clarity, responsiveness, and continuous improvement. The tutorial not only delivered useful insights but also demonstrated a strong understanding of the challenges users face and how to address them effectively.
Looking forward to seeing more of your work and collaborating further.

24 October 2025
Unprompted review
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Reply from Partridge BMW

Hi Akvile
Thank you for your review and kind words, we are delighted that James's tutorial was useful and we know he will be very pleased to receive your comments.
We do understand that with the number of features and new technology on cars, there is often too much information to retain, if you have any further questions then please do make contact.
Best wishes The Partridge Team

Rated 5 out of 5 stars

The Best in the Business - Always Delivers!

I've liaised with Zdenek and Marius on many requests especially on short notice, and every single time they deliver top-notch service. They are incredibly reliable, efficient, and always go that extra mile to make sure everything is handled smoothly. Their attention to detail and quick communication makes the whole process effortless. Its rare to find a duo who combines professionalism with genuine care for their customers the way they do.

Highly recommend both of them! If you need someone you can count on to get the job done right, then Zdenek and Marius are you're go to.

23 October 2025
Unprompted review
Partridge BMW logo

Reply from Partridge BMW

Thank you for the recommendation and for your wonderful review, we know our duo will be delighted with your comments, which are gratefully received.
Wishing you all the best The Partridge Team

Rated 5 out of 5 stars

Exceptional Service

I recently ordered a new Mini and had the pleasure of being supported by Zdenek throughout the process. He was incredibly helpful from the start—taking the time to understand what I was looking for and helping me find a vehicle spec that matched my needs and could be delivered quickly.
Zdenek went above and beyond to expedite the delivery, keeping me informed at every stage and making the whole experience smooth and stress-free. His professionalism, responsiveness, and genuine care made a real difference.
Highly recommend Zdenek and the team at Partridge BMW for anyone looking for outstanding customer service and a seamless car-buying experience!

16 October 2025
Unprompted review
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Reply from Partridge BMW

Hi Louise
Thank you for the recommendation and wonderful review, we are very pleased you have enjoyed the level of service and smooth process and we know that Zdenek will be delighted with the feedback.
We wish you many happy motoring miles and if there are any questions please make contact.
Best wishes The Partridge Team

Rated 5 out of 5 stars

Just took delivery of a new car

Just took delivery of a new car. From my initial enquiry Alex made every step of the purchase very easy. Can’t recommend him or Partridge BMW enough.

10 October 2025
Unprompted review
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Reply from Partridge BMW

Hi Edward
Thank you for the recommendation and great comments, which are really appreciated.
We will certainly pass on your comments to Alex, who we know will be delighted.
Best wishes The Partridge Team

Rated 5 out of 5 stars

Experience was seamless

Experience was seamless, brilliant service. Great communication with all the information and delivery information. Very helpful at explaining everything and setting up MINI ID. Delivery was brilliant, explained everything about the car. Overall a brilliant experience for my first car as well. No problems with anything and after sales service is fantastic. Would highly recommend.

9 October 2025
Unprompted review
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Reply from Partridge BMW

Hi Hanna
Thank you for the recommendation and fabulous review, we are delighted that the purchase of your first car has been such a positive experience and we welcome you to the MINI family.
If you have any questions at all, please do make contact and enjoy many happy motoring miles.
Best wishes The Partridge Team

Rated 5 out of 5 stars

I recently purchased a BMW 3 Series…

I recently purchased a BMW 3 Series from Partridge BMW and had the pleasure of dealing with Abbie Goodchild throughout the process. Her professionalism, knowledge, and friendly approach made the experience smooth and enjoyable from start to finish. Abbie kept me well-informed, answered all my questions, and ensured everything was handled efficiently. I couldn’t be happier with the service and would highly recommend Abbie and the team at Partridge BMW to anyone looking for a premium car-buying experience.

9 October 2025
Unprompted review
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Reply from Partridge BMW

Hi Steve,
Thank you for leaving such a positive review following your recent BMW purchase. We know Abbie will be delighted with your comments.
If you require any further assistance please make contact and in the meantime we wish you many happy motoring miles.
Best wishes The Partridge Team

Rated 5 out of 5 stars

Marius and Zdenek are life-savers

Marius and Zdenek are life-savers. Working at Select Car Leasing, nothing is too much trouble for these two heroes when it comes to supporting our marketing activity with high-end BMW demonstrators. No other providers come close.

Fast, efficient communicators, often going above and beyond to accommodate our sometimes changing requests, I can't speak highly enough about how easy they make our lives. A recent change in venue and date of a filming event was no problem for them and they sorted the issues and car provisions instantly. They have done this time and time again.

Give them both a raise!!

7 October 2025
Unprompted review
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Reply from Partridge BMW

Thank you for the amazing feedback! We’re delighted to hear Marius and Zdenek consistently deliver exceptional support and flexibility - they’ll be thrilled to read this.
Best wishes The Partridge Team

Rated 5 out of 5 stars

Great customer service

Great customer service! Thank you Zdenek

3 October 2025
Unprompted review
Partridge BMW logo

Reply from Partridge BMW

Hi Nick
Thank you for the review, we know Zdenek will be delighted.
Best wishes The Partridge Team

Rated 5 out of 5 stars

Fantastic delivery experience from…

Fantastic delivery experience from Stephanie & Izabela in the deliveries team! Thank you so much for your help with my new BMW! 5 Stars

24 September 2025
Unprompted review
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Reply from Partridge BMW

Hi Andy
Thank you for the great review of your recent Partridge experience, which is very much appreciated and we know that Stephanie and Izabela will be delighted.
Best wishes The Partridge Team

Rated 5 out of 5 stars

Fantastic customer service

Alex watts made our experience a seamless and easy one. Every aspect had a very personal touch, he kept us well informed and was very efficient. We couldn’t recommend more highly.

24 September 2025
Unprompted review
Partridge BMW logo

Reply from Partridge BMW

Hi Henrietta
Thank you for the recommendation and glowing comments in connection with your recent Partridge experience, which are very much appreciated.
We will certainly pass on your feedback to Alex, who we know will be delighted to receive such praise.
Best wishes The Partridge Team

Rated 5 out of 5 stars

I had a fantastic experience with Mitchell

I had a fantastic experience working with Mitchell during my car purchase. From beginning to end, he was attentive, knowledgeable, and professional. Mitchell made sure to address all of my questions, walked me through the process step by step, and never made me feel rushed or pressured. He really listened to what I wanted and helped me find the perfect vehicle within my budget.

What impressed me most was his approachable demeanor and dedication to making everything simple and stress-free. Car buying can sometimes feel overwhelming, but Mitchell’s patience and honesty made it an enjoyable experience.

If you’re looking for a salesperson who truly cares and goes the extra mile, Mitchell is the one to see!

7 August 2025
Unprompted review
Partridge BMW logo

Reply from Partridge BMW

Hi Callum
Thank you for the recommendation and glowing review of your recent Partridge experience.
We will certainly pass on your feedback to Mitchell who we know will be delighted to receive such praise.
If you require any further assistance please make contact and in the meantime we wish you many happy motoring miles.
Best wishes The Partridge Team

Rated 5 out of 5 stars

BMW i8

I completely forgot to leave a review after we bought a BMW i8 from Partridge in February 2025. It does mean I can review their car and service with the benefit of six months of use.

In short, the car has been great and covered 7,000 miles since we've had it. It's exceeded our expectations and has been a great daily driver.

We purchased the car from 400 miles away, hadn't seen it apart from photos and a video and only saw it upon collection. Everything was as described and it was a great drive home.

Alex Watts handled the sale from initial enquiry through to close. He was a pleasure to deal with, answered all questions with straight answers and volunteered information.

We'd have no hesitation in purchasing another car from Alex and Partridge even if it meant another 800 mile round-trip.

7 February 2025
Unprompted review
Partridge BMW logo

Reply from Partridge BMW

Hi Graeme
Thank you for the comprehensive review of your i8, we are delighted to learn you enjoyed the purchasing experience and are really pleased with the car.
We know that Alex will be very happy to receive your comments and we wish you further happy motoring miles in your car.
Best wishes The Partridge Team

Rated 5 out of 5 stars

I had such a smooth and positive experience

I had such a smooth and positive experience thanks to Zdenek at BMW. He really went above and beyond to make sure my leasing application was handled quickly and efficiently. Zdenek personally contacted them for me, which sped up the process massively.

He explained everything clearly so I always knew what was happening, kept me updated on the progress, and made sure I had a clear picture of what my new car would look like before it arrived. He also arranged for Lucy to support me with the delivery, and together they made sure everything was organised perfectly.

Every question I had was answered, nothing ever felt like too much trouble, and because I was able to get in touch with Zdenek directly, the whole process was completed on time without any stress.

Honestly, I couldn’t have asked for better service both professional and personal. Huge thanks to Zdenek and Lucy for making the whole journey of getting my BMW so seamless!

14 August 2025
Unprompted review
Partridge BMW logo

Reply from Partridge BMW

Hi Sharon
Thank you for the wonderful review of your recent Partridge experience.
We are delighted to learn that both Zdenek and Lucy left you feeling looked after and without stress, we know they will be very pleased with your feedback and we wish you many happy motoring miles in your new car.
Best wishes The Partridge Team

Rated 5 out of 5 stars

Smile on my face....

The whole experience has been fantastic from start to finish - the Corporate Deliveries Team have been really helpful and the car itself; 2025 Mini Copper SE is awesome - I have a smile on my face every time I get behind the wheel.
Thanks Partridge BMW

15 August 2025
Unprompted review
Partridge BMW logo

Reply from Partridge BMW

Hi Andy
Thank you for taking the time to leave a great review of your recent Partridge experience, we know the Team will be delighted and we wish you many happy motoring miles.
Best wishes The Partridge Team

Rated 5 out of 5 stars

Amazing service from Marius and Zdenek…

Amazing service from Marius and Zdenek as always! Thank you Gents

20 August 2025
Unprompted review
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Reply from Partridge BMW

Hi Ashley
Many thanks for the great comments of your recent Partridge experience, we will certainly pass on your feedback to Marius and Zdenek, who we know will be delighted.
Best wishes The Partridge Team

Rated 5 out of 5 stars

BMW 435D

Amazing service and help from Jim Davies at Partridge. He was always so responsive (even on his days off!) and helpful with any inquiry. Made the whole car purchase easy. Really fantastic salesman and got me an amazing deal. Couldn't recommend him more.

14 August 2025
Unprompted review
Partridge BMW logo

Reply from Partridge BMW

Hi Peter
Thank you for the recommendation and the great comments in connection with your recent Partridge experience.
We will certainly pass your comments to Jim, who we know will be delighted and thank you for taking the time to leave your feedback.
Best wishes The Partridge Team

Rated 5 out of 5 stars

BMW test drive with Mitchell Woollard

Met Mitchell Woollard at Partridge BMW to test drive a Z4. Great experience, car ready to drive when I got there, no pressure, no time limit on the drive and no heavy selling. All about driving the car and seeing if it was for me. Would definitely recommend.

15 August 2025
Unprompted review
Partridge BMW logo

Reply from Partridge BMW

Thank you for your recommendation and for taking the time to leave such a great review of your recent Partridge experience, which we will certainly share with Mitchell, who we know will be delighted.
If we can be of any further assistance please do not hesitate to make contact.
Best wishes The Partridge Team

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