Parts Big Boss Reviews 

583
TrustScore 2 out of 5

1.9

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Review summary

Created with AI, based on recent reviews

Considering 68 reviews, most reviewers were unhappy with their experience overall. Many consumers reported significant delays with their orders and did not receive the products they paid for, with numerous accounts showing payment made but no delivery, or constant status stuck at 'Processing'. A major frustration cited by people concerns the lack of communication, as many noted receiving no replies to emails or messages, and delivery updates were frequently missing. However, some customers reported receiving the exact part they requested, while others mentioned that a received item was partial or defective, such as one door visor arriving in three pieces. Conversely, a small portion of people felt that the company provided satisfactory items regarding product quality.

What people talk about most

Order

Customers consistently note negative experiences with order processing, reporting long delays and a lack of... See more

Product

People report negative experiences with product, expressing frustration over undelivered items and long... See more

Response time

Clients share frustration regarding response times, reporting delays in replies to emails, phone calls, and... See more

Payment

Customers had negative experiences with payment, expressing deep frustration over paying in advance and... See more

Website

Users describe negative interactions with website, consistently reporting that order statuses remain... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Hear me out, Don't fall for this website, they might have the parts listed on their website but they source from other suppliers. the result is long waiting times. slow response from team, frustrat... See more

Company replied

Rated 1 out of 5 stars

The supplier doesn't consider it necessary to update their tracking page. It always shows "Processing". When they issue a ticket on a complaint lodged, nothing happens and the status remains at "Pro... See more

Company replied

Rated 1 out of 5 stars

I ordered a set of Door Visors for a Fiat Linea. They took forever and sent the set of 4 using India Post with minimal packing. One of the door visors came in 3 pieces. When I contacted customer servi... See more

Company replied

Rated 1 out of 5 stars

The items "Front wheel bearings for Chevrolet Spark" vide Order 100216935 Dtd. 26/07/2025 but till today the required said items have not been dispatched. During the inquiry about tracking the order,... See more

Company replied


Company details

  1. Auto parts shop

Written by the company

India's most authentic car spare parts portal. We aim to provide wide variety of car parts at the most reasonable prices. Your one stop shop for making car maintenance, a "Hassle Free Experience"


Contact info

1.9

Poor

TrustScore 2 out of 5

583 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 62% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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1.9

All reviews

(583)

75 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scammers

Ordered some parts
Been 3 weeks no update on order
Received no reference also

No replies to WhatsApp and emails

Scam scam scam

22 January 2025
Unprompted review
Parts Big Boss logo

Reply from Parts Big Boss

Dear Sir,

We are apologised for the unpleasant experience you has faced with us.

Kindly reach out to us with your issue over whatsapp/call at 8800881335 or write to us at support@partsbigboss.in

Rated 1 out of 5 stars

This online platform is cheating…

This online platform is cheating company. I ordered an one part for my car. the price was 350rs total. They have given to pay 5 % at the time of order and after delivery full amount to be paid. So I paid 5 % only. After payment, my mail register mail id got blocked . i could not signed in . its giving invalid login. So i tried to get retrieve password. But no use. i shows not registered with this mail id. My goodness i didn't paid full amount. i could not contact customer care also. However this company is looting money as small small amount from new people and making big amount for them. Google please burn this website.

31 January 2025
Unprompted review
Parts Big Boss logo

Reply from Parts Big Boss

Dear Sir,

We are apologised for the delay in the delivery of your order 100208085.

The part was running on backorder from the suppliers end considering which we processed the refund of 50 to your source account with reference number 505117262224.

We would try our best to serve you better in future.

Rated 5 out of 5 stars

Genuine company , premium quality spares

I have been a long standing customer to parts Big Boss since 2017.So far my experience is satisfactory.without compromising parts big Boss is providing a good quality parts within the reasonable price. to the customers. Thank you.
But one thing I observed, service is a little delayed, it's not like earlier. No customer can keep his vehicle in guarage that long. Please parts Big Boss, I request you to supply the parts to the customers as early as possible & I would like to see the parts big Boss like earlier one.

29 January 2025
Unprompted review
Rated 1 out of 5 stars

My order No 100205257 Dt 12/06/2024 for…

My order No 100205257 Dt 12/06/2024 for SSILVER Gear Lever Boot Peugeot Mahindra Marshal/Armada/Utility/Maxx not supplied till date and no action to refund the amount

27 January 2025
Unprompted review
Parts Big Boss logo

Reply from Parts Big Boss

Dear Sir,

We are apologised for the delay in the delivery of your order.

The part was running on backorder from the suppliers end considering which we processed the refund of 223.80 to your source account with reference number 434129533023.

We would try our best to serve you better in future.

Rated 1 out of 5 stars

i have ordered door outer handle of…

i have ordered door outer handle of Mahindra Xylo but they took advance from me but after give advance they can't send me any parts totally scam with me my no 9864547967

21 January 2025
Unprompted review
Parts Big Boss logo

Reply from Parts Big Boss

Dear Sir,

We are apologised for the unpleasant experience you has faced with us.

Your order 100207671 was successfully delivered to you on 28 Jan with xpressbees courier in 7 days of placing the order.
Tracking reference - https://shipment.xpressbees.com/shipping/tracking/14344950220424

We would request you to update your review.

Regards.

Rated 5 out of 5 stars

It's really trustable app

It's really trustable app. You'll get a each and every parts of your car. Thank you partbigboss for sending me door outer handle and garnish inner mesh for my Esteem VXI.

Thank You

21 December 2024
Unprompted review
Rated 5 out of 5 stars

TRUST WORTHY APP

On a serious note I knew nothing about this company...I was searching for a clutch cable online for my opel corsa car ..that's when I came across partbigboss...and I just did the payment online n although it took a long time for a proper availability but delivered a genuine part..that's team partbigboss..goid job.

18 December 2024
Unprompted review
Rated 5 out of 5 stars

Quality at reasonable price

I have ordered the tail lamps for my VW Vento to upgrade from type 1 to type 2. they provided the parts with the quality and the price is also very reasonable.

I highly recommend them.

17 November 2024
Unprompted review

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