Ordered a blower motor for a convection oven. Took a month to receive it called them a few times to try and get an update on the order. Met a lot of resistance from the one person we managed to get in... See more
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They don't respond to emails or phone messages. I tried calling multiple times, but was sent to voicemail immediately. I emailed twice but no response. I placed an order 3 weeks ago and haven't rec... See more
Since we have discovered PartsFPS it has been a refreshing discovery. 1- Their pricing is very competitive 2- They respond by email on any shipping holdups- acknowledge orders promptly, and ship ou... See more
Tried parts FPS because of reasonable prices and they showed all parts in stock. Received part of order although invoice showed complete order shipped. Call service number and got the same rude person... See more
Company details
Written by the company
We supply Restaurant equipment parts, restaurant parts, commercial food equipment parts, ice maker parts, ice machine parts, fryer parts.
Contact info
1 Radisson Plaza Ste 800 New Rochelle, NY, 10801, New york, United States
- +(315) 675 7792
- contact@partsfps.com
- partsfps.com
2.0
Poor
219 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
The parts were priced right and shipped…
The parts were priced right and shipped fast. I couldn’t ask for anything more!
30 March 2022
Customer service is bad and non…
Customer service is bad and non responsive at times. Hard to get refunds. Website says pets are in stock when they are not. FPS will take your money when part is back ordered for months when they should bill you when part ships.
29 March 2022
Quicks and excellent service
29 March 2022
total fake and thief
total fake, bought a piece a month ago and nothing, tried to called and and hindu person answer me, he told me im gonna check the statis and call you back....never happened, called again and no answer. sent email, no answer...im gonna sent messages through instagram and facebook to notice the people. this is not fair
21 March 2022
Unprompted review
CAUTION! company without owner
Is this a company or is it a joke? I don't quite understand. What a horror, what a waste of time. You ask them to send you a return email and the employee answers by phone saying that only the owner sends the emails. the owner does not exist! the owner does not respond! the owner does not react! ... look at the reviews before buying in partsfps
3 March 2022
Unprompted review
Very easy on time exactly how they said…
Very easy on time exactly how they said it would go
2 March 2022
This was my first purchase from Parts…
This was my first purchase from Parts FPS. Easy to navigate web store. Great price point. Shipped quickly. This is what you look for when buying online. I have already ordered additional parts....
1 March 2022
Bad costumer service
1 March 2022
Send the wrong part and have got the ok…
Send the wrong part and have got the ok to send the wrong part back after contact them but I am going to send it back anyway for refund
1 March 2022
I never received my package
I never received my package. I don't know if that is PartsFPS's fault or UPS, but I can't get a reply from the PartsFPS website after trying for a week. No help whatsoever. Lesson learned.
Edit: Yes, my tracking information shows the package was delivered. If you read my ticket I opened with you, you'd have seen that. We get countless packages a day and the delivery man may have taken a blanket signature for the facility’s entire days worth of delivery. That's why I reached out to you. Geez.
22 February 2022
Reply from PartsFPS
Hello,
Your package shows delivered by UPS.
Thanks
Awesome great doing business with you
17 February 2022
Pissed Off and Screwed out of my money.
I ordered 7 imperial stove pilot assemblies and 7 single spark ignitors for a total of almost $300 and instead I received 1 LP conversion 3 burner kit for a heater that has a Value of about $35.
I called customer support 3 times and was told that there was nothing they could do. I got ripped off for almost $300 and I am not happy. This is the worst company and website that I have ever done business with and will never do business with them again.
16 February 2022
Reply from PartsFPS
Hello,
Apologies for the issue. We will resolve this ASAP.
Thanks
I do not like solely having to order…
I do not like solely having to order online, I had a couple questions but when i called your number was told you only do online orders only, you need customer service or someone who can take a order instead of online only!!!
16 February 2022
Reply from PartsFPS
Hello,
Unfortunately we don't accept orders on phone. Alternatively you can send email to contact@partsfps.com to place an order.
Thanks
Avoid buying from these people
Avoid buying from these people. They list items in stock, then you don’t receive it, they don’t answer the phone, reply emails whenever they feel like it, if you order few items and one its not shipped, they will refund you price of item but not tax or prorated shipping that was paid already.
7 February 2022
Unprompted review
scammers all the way
scammers all the way, do not be deceived by this site!!! they will not contact you back via e-mail, the phone number does not work.
4 October 2021
Unprompted review
Really terrible company to deal with.
Really terrible company to deal with.
I should have read the reviews before buying . Charged me shipping for item never sent me . Very dishonest.
Don't make mistake I made . Buy somewhere else.
28 September 2021
Unprompted review
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