While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Ordered a blower motor for a convection oven. Took a month to receive it called them a few times to try and get an update on the order. Met a lot of resistance from the one person we managed to get in... See more

Rated 1 out of 5 stars

They don't respond to emails or phone messages. I tried calling multiple times, but was sent to voicemail immediately. I emailed twice but no response. I placed an order 3 weeks ago and haven't rec... See more

Rated 5 out of 5 stars

Since we have discovered PartsFPS it has been a refreshing discovery. 1- Their pricing is very competitive 2- They respond by email on any shipping holdups- acknowledge orders promptly, and ship ou... See more

Rated 1 out of 5 stars

Tried parts FPS because of reasonable prices and they showed all parts in stock. Received part of order although invoice showed complete order shipped. Call service number and got the same rude person... See more

Company details

  1. Ecommerce solution provider
  2. Business-to-Business service

Written by the company

We supply Restaurant equipment parts, restaurant parts, commercial food equipment parts, ice maker parts, ice machine parts, fryer parts.


Contact info

2.0

Poor

TrustScore 2 out of 5

219 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Not reliable

Tried parts FPS because of reasonable prices and they showed all parts in stock. Received part of order although invoice showed complete order shipped. Call service number and got the same rude person other reviewers mentioned. Was told it was shipping but wouldn't say when. Follow up phone calls went unanswered, sent emails and then was told part unavailable. Reordered parts from reputable supplier. As others stated,poor customer service and inaccurate listings.

8 December 2022
Unprompted review
Rated 1 out of 5 stars

Ordered 2nd day air

Ordered 2nd day air , received it 5 days later , one switch is broken . Tried To call no answer, no response to 2 emails . We are an extremely busy restaurant and hence due to not receiving our replace part we were with out a fryer warmer for 6 days over the Thanksgiving weekend

23 November 2022
Rated 1 out of 5 stars

SHUT THIS PLACE DOWN!!!! SCAMMERS

If I could give 0 stars I would. I ordered a part from here they sent me a o ring but not the water sensor then the guy tells me he will call me back after he speaks to the warehouse 2 days in a row. I paid $52 in shipping and inky received 1 out of 2 parts so I co tact through email and they tried telling me it is on national backorder and won't be available till the middle of November. I ordered from a different company and got it in less than a week. I demanded a refund still no response from these jokers. Customer service sucked they don't return calls. DONT ORDER FROM THIS PLACE YOU WILL GET SCREWED. SOMEONE NEEDS TO SHUT THIS PLACE DOWN FOR GOOD.

20 October 2022
Unprompted review
Rated 1 out of 5 stars

The part that came in was broken

The part that came in was broken, I had to rebuy the ice machine part and paid for overnight because I own a motel and had to get the machine working right away because it was down for about a week. Order Thurs. 2nd part did not show up till Monday. And I still have to deal now with returning the 1st one and pay for shipping again to hopfully get my money back.

26 September 2022
Rated 5 out of 5 stars

NEW CUSTOMER EXPERIANCE; with PartsFPS

Since we have discovered PartsFPS it has been a refreshing discovery.
1- Their pricing is very competitive
2- They respond by email on any shipping holdups- acknowledge orders promptly, and ship out in stock items rapidly
3- They appear to offer most mfg parts for a one source stop & parts replacement source.

1 October 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look