It was easy to find the part we needed considering its an AC unit that is almost 30 years old. However, I wish it was stressed that orders made after 5pm would not be processed until the next day,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Was asking and paying for fast shipping, yes a little bit expensive but my stuff arrive in 2 days, was happy it brand new OEM part that work very fine... very happy experience with Parts Town, first t... See more
Company replied
I ordered some parts for our large stand mixer and a steam kettle on a Saturday and chose express delivery which made it to our business on Tuesday. Coming all the way to Van Island was great to see... See more
Company replied
The best service is dependable service. I ordered a fridge part which did not fit. Within hours it was fully remedied with full refund. You don’t always know how these issues will be dealt with whe... See more
Company replied
Company details
Written by the company
Parts Town Canada makes finding, ordering, and managing genuine OEM restaurant or foodservice parts for your kitchen equipment one of the easiest tasks on your to-do list. Our huge selection of commercial kitchen parts from the world's most trusted manufacturers helps you find parts for your fryers, grills, ovens, ranges, ice machines and more all in one easy to use place. Our commitment to customer service, industry-leading technology, and same day shipping keeps your kitchen running efficiently, reliably and safely.
Written by the company
Flat Rate Shipping
Parts Delivered to You in 2 Days or Less!
All in-stock orders placed before 9 PM ET ship out the same day and will be delivered to you within 2 days or less! Our convenient flat rate shipping options includes all duties and fees and gives you the peace of mind that you're paying exactly what you would expect with no hidden charges.
Contact info
100 Thorncliffe Park Drive, M4H 1L9, Toronto, ON, Canada
- 800.239.5152
- needhelp@partstown.ca
- partstown.ca
4.3
Excellent
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to navigate site
Easy to navigate site. Overnight delivery. Secure packaging. Only challenge was that replacement part, while identical in makeup to the original, was configured slightly differently which took a minor, easy adjustment in order for it to be installed properly.
13 May 2026
Reply from Parts Town Canada
Hello Cameron,
We're so glad to hear you found our site easy to navigate and appreciated the fast delivery and secure packaging. We appreciate your feedback regarding the replacement part's configuration and will certainly look into this.
Sebastian
Very good price and the piece I…
Very good price and the piece I installed looks the old replaced original one. Shipping was fast as well
12 May 2026
Reply from Parts Town Canada
Hello,
We're so glad to hear you're happy with the price, product, and fast shipping! Thank you for choosing Parts Town Canada!
Sebastian
Reply from Parts Town Canada
Hello,
We appreciate your 5 Star rating and positive feedback. Thank you for choosing Parts Town Canada!
Sebastian
How fast the product showed up and that…
How fast the product showed up and that you had it in stock
12 May 2026
Reply from Parts Town Canada
Hello Allan,
We're happy to hear that your product arrived quickly and that we had it in stock for you. Thank you for choosing Parts Town Canada!
Sebastian
They were quick preparing my order
They were quick preparing my order. I was informed when the order pick up and on its way. The tracking process was very simple. Keep up good work
8 May 2026
Reply from Parts Town Canada
Hello Bryan,
We're so glad to hear you had a positive experience with your order! We truly appreciate your kind words about our quick preparation and tracking process. Thank you for choosing Parts Town Canada!
Sebastian
Reply from Parts Town Canada
Hello Michael,
We're glad your delivery was fast and reliable. Thank you for your positive feedback!
Sebastian
I have been charged twice on my credit…
Prompt delivery
They were the only one I could find that had the part I needed
10 May 2026
Reply from Parts Town Canada
Hello Brian,
We appreciate you bringing the double charge to our attention. Our customer service will be in touch with you shortly to discuss this in detail. We at Parts Town Canada strive incredibly hard to ensure every customer is satisfied with their experience.
Sebastian
Fast professional service
Fast professional service. The turnaround on my request was less than 24 hours. This is not our first experience with Parts Town. We will continue to do business in the future!
11 May 2026
Reply from Parts Town Canada
Hello!
We are so glad to hear about your positive experience with our fast and professional service. We appreciate your continued business and look forward to serving you again. Thank you for choosing Parts Town Canada!
Sebastian
When I contacted Parts Town
When I contacted Parts Town, I had not dealt with them before nor did I know the exact part I needed. They walked me through the process quickly and had it on order within minutes. The part arrived quickly and CORRECTLY. It fit perfectly.... and I should add, I felt it was a good price.
Thanks Parts Town
11 May 2026
Reply from Parts Town Canada
Hello Jim,
Thank you for your wonderful feedback! We are so glad to hear we could assist you quickly and efficiently in finding the correct part. Thank you for choosing Parts Town Canada!
Sebastian
It was easy to order
It was easy to order, shipping was fast and product was excellent. Very happy.
9 May 2026
Reply from Parts Town Canada
Hello Barb,
We're so glad you found ordering easy, shipping fast, and the product excellent. Thank you for choosing Parts Town Canada!
Sebastian
SLOW DELIVERY
Ordered on a Friday morning.. Part is not arriving till 11 days later (ie. a week Tuesday). I was expecting 5 business (i.e. arrive on the next Friday).
Very unhappy about this as this is a furnace part. (i.e. no heat)
8 May 2026
Reply from Parts Town Canada
Hello Denis,
We appreciate you sharing your experience. We understand your frustration with the furnace part's delayed arrival, especially given the urgency. If you give us a chance we are intent on making this right and hope you will allow us to speak with you to discuss your experience. Our customer service team will be reaching out shortly.
Sebastian
The parts work great
They had all the parts I needed. They even had the manual for the appliance available on line to help me find the parts that I didn't even know could be replaced! Better to spend $250 rather than $5k for a used unit. I'm very happy.
22 April 2026
Reply from Parts Town Canada
Hello Stephen,
We are so glad we could help you find the parts you needed and that our online manual was useful. It's wonderful to know we saved you money! Thank you for choosing Parts Town Canada!
Sebastian
I placed an order for in stick item…
I placed an order for in stock item which shows same day shipping on the website. It’s been over a week and nobody in Partstown has any idea when it will ship.
10 May 2026
Reply from Parts Town Canada
Hello Sid,
We appreciate you sharing your experience. We are truly sorry for the shipping delay and the lack of clear information. We are actively looking into this matter. Our customer service team will be reaching out shortly.
Sebastian
the right part
17 April 2026
Reply from Parts Town Canada
Hello Karl,
We appreciate your 5 Star rating and positive feedback. Thank you for choosing Parts Town Canada!
Sebastian
Reply from Parts Town Canada
Hello Sidney,
We're so glad to hear our team provided such helpful and patient service. Thank you for your kind words!
Sebastian
OEM RATIONAL part as ordered
Received OEM RATIONAL part as ordered. Fit perfectly and we are back in operation. Part arrived when promised
9 May 2026
Reply from Parts Town Canada
Hello!
We are so glad the OEM part fit perfectly and arrived on time, getting you back in operation swiftly. Thank you for choosing Parts Town Canada!
Sebastian
Reply from Parts Town Canada
Muhammad ,
We're happy to hear your parts arrived promptly. We appreciate your positive feedback. Thank you for choosing Parts Town Canada!
Sebastian
The staff on the phone were great
The staff on the phone were great.
Unfortunately the shipping cost more than the product which is a little crazy.
7 May 2026
Reply from Parts Town Canada
Hello Albert,
Thank you for taking the time to share your recent experience with Parts Town Canada. Your feedback is very valuable to us as we work to be better each and every day. If there’s anything else we can do to continue improving your experience, please let us know!
Sebastian
Reply from Parts Town Canada
Hello Ismey,
Thank you for taking the time to share your recent experience with Parts Town Canada. Your feedback is very valuable to us as we work to be better each and every day. If there’s anything else we can do to continue improving your experience, please let us know!
Sebastian
Fast ship and even adjusted for price…
Fast ship and even adjusted for price fluctuation from order to ship based on exchange
7 May 2026
Reply from Parts Town Canada
Hello Gu,
We are so glad to hear you had a positive experience with our shipping and pricing. Thank you for your kind words!
Sebastian
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.