Passenger Reviews 

50,764
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 9,138 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting that items are well-made, durable, and feature great fabric and tailoring. Many appreciate the practical designs, accurate sizing charts, and the overall comfortable fit of the clothing. Reviewers frequently highlight the impressive delivery service, describing it as prompt, quick, and well-packaged, often arriving faster than expected. However, some customers experienced issues with orders, including items not being delivered or receiving refunds without explanation. A few also noted that sizing could be inconsistent, with some products running smaller or larger than anticipated, and occasionally, the quality of newer items was perceived as less durable or thinner than previous purchases.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the great choice and... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the excellent and outstanding... See more

Delivery service

People report positive experiences with delivery service, frequently praising the prompt and fast delivery... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many customers praising the easy ordering... See more

Service

Users describe positive interactions with service, frequently highlighting its efficiency and speed, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sizing chart very accurate. Description & photos of clothing match clothing recieved. Great colours. Very practical and love all the jumpers & shorts with zip pockets which are perfect for the outdo... See more

Company replied

Rated 5 out of 5 stars

Quick delivery. Really excellent quality garments - men's shorts, men's wicking top & women's shirt - all well made, nicely cut and fit well. Hubby very pleased with his items - the shorts have become... See more

Company replied

Rated 5 out of 5 stars

Amazing! From their clothes to their service! Very smooth, arrives very quickly and have never been disappointed with their products or service! Will continue to be a Passenger customer for a long t... See more

Company replied

Rated 5 out of 5 stars

Saw some passenger clothing at my local Cotswold outdoors store. Not much choice so went online. I ordered 3 items I liked but forgot to apply my first order discount. I contacted passenger after the... See more

Company replied


Company details

  1. #229 of 607 best companies in Clothing Shop
  2. #108 of 240 best companies in Men's clothes shop
  3. #61 of 89 best companies in Outdoor clothing and equipment shop
  4. #18 of 34 best companies in Outerwear Shop
  5. #95 of 255 best companies in Ladies' clothes shop

About Passenger

Written by the company

Passenger is a responsible outdoor clothing and gear brand rooted in nature, connection, and wellbeing. Our purpose is to inspire meaningful escapism, enabling more people to spend more time pursuing their passions. High-quality, stylish, and built to perform, our products blend function and responsibility, leaving a smaller footprint. Everything you need, nothing you don’t. For every order, we plant a tree.
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Responsibility
Contact us

Passenger

Written by the company

Two million trees planted and counting...
We know that by inspiring people to spend more time outdoors and offering a product that enables them to do that easily, people will fall in love with the outdoors. And in turn will want to protect the places where they play, look after them and advocate for them. This is why our Plant & Protect programme is so important to us. For every order, we plant a tree, and continue to protect acres and acres of rainforest in partnership with two amazing conservation charities, Trees for the Future and Rainforest Trust.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

51k reviews

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Asks customers to review

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4.6

All reviews

(50,764)

9,804 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing quality

Amazing quality, fast shipping!

22 June 2026
Passenger logo

Reply from Passenger

Hey Jordy, 
Thank you for your review! 
Best wishes, 

Harrison
Passenger Team

Rated 5 out of 5 stars

Great quality

Great product quality

First time buyer here in NZ and happy to purchase again - in fact I have already put in my next order!

I'm kind of keeping it a secret but telling those who ask because I dont want everyone else buying the same stuff as me! Lol

22 June 2026
Passenger logo

Reply from Passenger

Hey Johnny, 
Thank you so much for your lovely review! 
Best wishes, 
Harrison
Passenger Team

Rated 5 out of 5 stars

Great online service and quick…

Great online service and quick delivery, sadly one of the items purchased didnt fit but the returns experience was easy and quick. Can fault anything and will definitely purchase again. Plus great quality items too

22 June 2026
Passenger logo

Reply from Passenger

Hey Jen, 
Thank you for your review! 
I'm sorry to hear that the item wasn't quite right, but I'm glad to hear that the returns process was nice and easy :)
Best wishes, 
Harrison
Passenger Team

Rated 5 out of 5 stars

good service and quality clothing

good service and quality clothing, but more importantly looking after the enviroment👌👍

21 June 2026
Passenger logo

Reply from Passenger

Hey Emyr, 

Thank you so much for your lovely review! 

Best wishes, 

Harrison
Passenger Team

Rated 5 out of 5 stars

Cute shorts

Quick delivery in recyclable packaging to find beautiful well made shorts. Happy customer! Can’t wait to take to Australia ;)

22 June 2026
Passenger logo

Reply from Passenger

Hey Sarah, 
Thank you for your review and have a lovely time in Australia! 

Best wishes, 

Harrison
Passenger Team

Rated 5 out of 5 stars

Superb clothing

21 June 2026
Passenger logo

Reply from Passenger

Hey Angela, 
Thank you so much for your review! 
Best wishes, 

Harrison
Passenger Team

Rated 5 out of 5 stars

Recommended by a friend

Recommended by a friend, quality product. Excellent delivery service.

21 June 2026
Passenger logo

Reply from Passenger

Hey there, 

Thank you for your lovely review! 

Best wishes, 

Harrison
Passenger Team

Rated 5 out of 5 stars

A really great choice of products….

A really great choice of products and at very competitive prices.
An easy to navigate website, great delivery updates and good offers in the outlet too, well done Passenger.

21 June 2026
Passenger logo

Reply from Passenger

Hey Martin, 
Thank you so much for your review! 
It's lovely to hear about your experience and I'll pass on your comments to our team :)
Best wishes, 

Harrison
Passenger Team

Rated 5 out of 5 stars

Great bag

Great bag - husband loved it

21 June 2026
Passenger logo

Reply from Passenger

Hey Bethany, 
Thank you for your review and it's great to hear that your husband loves the new bag! 
Best wishes, 

Harrison
Passenger Team

Rated 4 out of 5 stars

Sizes are on the large side

Great service. However Tee shirts are sized on the large size. I chose large after looking at the models and they were too big for me by quite a bit. I could have returned my order for a medium, but I have a great big strapping 21 year old son, and these fit him well ! I re ordered mine in a medium and everyone's happy 😊

21 June 2026
Passenger logo

Reply from Passenger

Hey Tezzo, 

Thank you for your review and for you feedback! 
Best wishes, 

Harrison
Passenger Team

Rated 4 out of 5 stars

Good products

Good products, im just a bit worried about tendency to pilling a lot over time.
But what i have to uplift is generously long sleeves, u hardly see it on anything these days.

18 February 2026
Passenger logo

Reply from Passenger

Hey Adam, 
Thank you for your review and I'm sorry to hear about this concern! 
If there are any issues with your item within 12 months of the purchase, please let us know and we can look into the matter further. 

Best wishes, 

Harrison
Passenger Team

Rated 4 out of 5 stars

Nice hat

Nice hat. Quite well made. A few lose threads. The packaging was decent.

21 June 2026
Passenger logo

Reply from Passenger

Hey Chris, 
Thank you for your review and I'm sorry to hear about the loose threads!

Please reach out to our customer service team, who can take a look into this matter and offer further assistance :)

Best wishes, 

Harrison
Passenger Team

Rated 5 out of 5 stars

First time buyer

First time buyer, ordered two sizes for everything, quick shipping, quick return/refund.

18 June 2026
Passenger logo

Reply from Passenger

Hey there,

Thank you so much for your review! 

Best wishes, 

Harrison
Passenger Team

Rated 5 out of 5 stars

Very good quality

Very good quality . Nice looking .

21 June 2026
Passenger logo

Reply from Passenger

Hey Dagmar, 

Thank you for your review! 

Best wishes, 

Harrison
Passenger Team

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