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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the customer service for being outstanding, quick, and genuinely helpful, often exceeding expectations. People find the software easy to use, with a simple interface that controls powerful tools, making complex tasks manageable and efficient. Many users highlight the effectiveness of the products in solving various issues, from password recovery to file management, and appreciate the fast and reliable results. Conversely, a small portion of people felt dissatisfied with the product's performance, reporting that it failed to deliver promised results or crack passwords as expected. Some customers also noted issues with unrequested subscriptions or difficulties with license transfers, and a few mentioned unhelpful support or concerns about automatic renewals.

What people talk about most

Product

People report ambiguous experiences with product. Many customers praise the products, highlighting their... See more

Customer service

Clients share positive opinions on customer service, with many praising the prompt, friendly, and helpful... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the software's ease of use and... See more

Service

Consumers find service to be positive, with many praising the excellent customer service as responsive, fast,... See more

Technology

Customers had ambiguous experiences with technology. While some reviewers praised the software as intuitive,... See more

Based on these reviews

Rated 5 out of 5 stars

I needed to remove Google Lock from my Android phones in order to give them to my grandkids. I attempted many solutions before landing on PassFab Android Unlock. I purchased the software and my attemp... See more

Rated 5 out of 5 stars

I can't say enough wonderful things about PassFab! From the moment I reached out, their customer service team was absolutely outstanding—courteous, patient, and genuinely eager to help with every sin... See more

Rated 5 out of 5 stars

I chose this software after trying several others and was pleased to find that it did everything I wanted and worked very well. There are many great videos and tutorials out to help give examples on... See more

Rated 5 out of 5 stars

PassFab's software is great to use; a simple interface that controls powerful tools. But what prompted me to write this review is their customer support. When I had an issue with my computer, their su... See more


Company details

  1. Software Vendor

Written by the company

Found in 2010, PassFab, a leading password recovery tool provider, developed a series of professional computer solution for Windows, iPhone, Office, PDF, ZIP, RAR, etc. We are committed to making our customers' lives easier with efficient and user-friendly tools for resolving any kind of password-related problems. For the past 10 years, we have achieved millions of users' trust through our excellent services and are striving hard to get better.


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 1 out of 5 stars

Terrible company and scam avoid at all costs.

Terrible company and scam.
I purchased a brand-new license to use on one of my new devices, I entered the product key, and it said I couldn't use the product on more than one device although I purchased an entirely new license for this device. I reached out to support, and they said they would help me add it to another device if I left a 5-star review sounds like a bribe to me. I'll dispute this with my bank since I never received the product I paid for.

30 July 2025
Unprompted review
PassFab logo

Reply from PassFab

Dear customer,

Customer satisfaction is the ultimate goal at PassFab.

We do follow 30 days money back policy. Our prime motive is to assist the customers to solve their current issue.
We would help you to solve the problem. please contact to our support team.
Please accept our apologies and feel free to reply.

Regards,
PassFab Support Team

Rated 5 out of 5 stars

Duplicate File Deleter works great

I’m really impressed with Duplicate File Deleter. It works exceptionally well, especially for handling a large collection of video files. The program scans my hard drive incredibly fast, making the process quick and efficient. Overall, it’s a fantastic product that I highly recommend.

31 July 2025
Unprompted review
Rated 1 out of 5 stars

This software has proven to be a scam

This software has proven to be a scam. The so-called 30-day refund policy is misleading and ineffective, leaving users frustrated. The support team is unhelpful and fails to address concerns adequately. I strongly advise looking for alternative solutions that are reliable and trustworthy. Don't waste your time or money on this subpar product; it's simply not worth it.

14 July 2025
Unprompted review
PassFab logo

Reply from PassFab

Dear customer,

Thank you for letting us know about your recent experience with our software.We regret the inconvenience caused to you.

Based on an event that you have described, we understand the inconvenience. Please provide us the order ID/product name for your purchase to assist you instantly.

We do assist our customers in efficient manner, as soon as we receive the order ID we will guide you further.

Your sincerely,
Passfab Support Team

Rated 5 out of 5 stars

PassFab is such a great tool

PassFab is such a great tool! When you, or a member of your team cannot remember your passwords to unlock your documents this comes in handy! I have been using this since i first came across it in 2021 and I will use it unitl I am retired!

4 July 2025
Unprompted review
Rated 1 out of 5 stars

Terrible software that does not work…

Terrible software that does not work and extremley shady buisness practive. Once they have your CC information, they will just start billing for random stuff because you didn't see some little box and uncheck it.

avoid using this rip off company. you have been warned

1 July 2025
Unprompted review
PassFab logo

Reply from PassFab

Dear customer,

Thank you for letting us know about your recent experience with our software.We regret the inconvenience caused to you.

Based on an event that you have described, we understand the inconvenience. Please provide us the order ID/product name for your purchase to assist you instantly.

We do assist our customers in efficient manner, as soon as we receive the order ID we will guide you further.

Your sincerely,
Passfab Support Team

Rated 5 out of 5 stars

Passfab 💜

Passfab is great! Mahe my experience so easy. It really makes this phone process easy and fast. It's not complicated to figure out. It was worth what I paid for. Recommend it to anybody.

22 June 2025
Rated 1 out of 5 stars

After running for 15 hours

After running for 15 hours, it couldn't/didn't provide a solution. I understand it takes time, but in that amount of time, I could have rewritten the original document. Not worth a penny. I will cancel the subscription.

24 June 2025
Unprompted review
PassFab logo

Reply from PassFab

Dear customer,

Customer satisfaction is the ultimate goal at PassFab.

We do follow 30 days money back policy. Our prime motive is to assist the customers to solve their current issue.
We would help you to solve the problem. please contact to our support team.
Please accept our apologies and feel free to reply.

Regards,
PassFab Support Team

Rated 5 out of 5 stars

5 stars to get 5 more devices

I purchased the product without realizing that there was a 5 device limit. I kindly asked for a refund right away. They in turn offered 15 more devices as a sign of sincerity, but later informed me that they would not. They did offer 5 more for a 5-star review so here it is. We'll see how it goes.

20 May 2025
Unprompted review

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