**Very disappointing experience with…
**Very disappointing experience with Passim IT**
I had a very disappointing experience with Passim IT.
Several of my servers unexpectedly disappeared from my account, and the names of some of my services were also changed without my authorization. This was especially concerning because I am using the services to build a Minecraft network and I need to be able to rely on the stability and security of my hosting.
I contacted Passim IT about the issue and explained what had happened. The owner apologized and told me that my refund would be processed and that my other servers would be restored, with the full month still available.
However, after that conversation, I had to wait and send several messages asking for an update regarding the refund. Despite the account appearing to be online, I did not receive a timely response.
I understand that technical problems can happen, and I appreciate the initial apology and the promise to restore the servers. However, having services disappear or be changed without authorization and then having difficulty getting a response has seriously affected my confidence in the company.
I hope Passim IT resolves the situation and processes the promised refund. Based on my experience so far, I would recommend being cautious and keeping independent backups of your data before relying on this service for an important project.
Reply from Passim IT
Hi there, Thank you for your review.
I understand your frustrations, and I have personally messaged you on Discord and got all your services back up and running. All of them have also been renewed for another month free of charge.
I understand you're upset, but I am running this company solely, so I might not always respond in a timely matter. If this isn't what you expected, you are always free to find another suitable host, while we did enjoy your presence with us.
