Passione Toscana Reviews 

1,164
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, reviewers had a great experience with this company, often noting they plan to return. Customers constantly praise the exceptional quality and authentic flavors of the traditional food items they purchase. Shoppers also appreciate that orders are carefully prepared and safely protected during transit. Many buyers find that the overall service is professional and reliable. However, some reviewers were not happy with unexpected shipping delays and slow delivery times. A few other people also felt that the packaging was inadequate, leading to crushed or spoiled goods. Some customers additionally mentioned communication issues when trying to get updates on their orders.

What people talk about most

Product

Users describe positive interactions with product, highlighting authentic items like amazing pasta and very... See more

Delivery service

Consumers find delivery service to be ambiguous, reflecting a wide split in experiences. Many reviewers... See more

Quality

Reviewers highlight positive aspects of quality, expressing appreciation for authentic products from Tuscany... See more

Order

Customers had ambiguous experiences with order processing and delivery. Many reviewers reported severe... See more

Service

Reviewers mention positive feedback about service, noting that support staff responded immediately to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The products arrived quickly. Very well packaged and protected during transport. The quality of the products is great. Wish - orders were processed faster, in this case I waited three weeks. Bu... See more

Rated 5 out of 5 stars

I spent 3 weeks in Tuscany last summer for holidays and I fell in love with lots of local products (people and beautiful places too). Unfortunately, I couldn't take these products in my suitcase....😥... See more

Rated 5 out of 5 stars

Great company! Wonderful customer service! Everything they sell is packaged well and is too notch! Will definitely continue to order from them.

Rated 5 out of 5 stars

I don't know because I have still not received my product. They used FedEx to deliver and by past experience that cheese may be WELL aged by the time I get it or if I get it.


Company details

  1. Italian Food Shop
  2. Deli
  3. Food broker
  4. Grocery delivery service
  5. Wine shop

Written by the company

Passione Toscana - Typical Tuscan Food&Wine E-commerce! Prodotti Tipici Toscani


Contact info

4.0

Great

TrustScore 4 out of 5

1k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 54% of negative reviews

Typically replies within 1 month

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4.0

All reviews

(1,164)

94 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Everything went without a problem

Everything went without a problem. I got notified that that not everything is in stock and that it might take a few days. The order arrived anyways quite fast and well protected in the box. Will definitly reorder there

13 June 2024
Unprompted review
Passione Toscana logo

Reply from Passione Toscana

Danke Marcus!

Rated 5 out of 5 stars

This hasn't been our first order with…

This hasn't been our first order with Passione Toscana and will likely not be the last either.
We have very much enjoyed a lot of cheese and can say that they arrive safe an well within a short time.
In a previous order a product was missed, but send very quickly right after - an easy recomendation for both quality as well as service.

6 May 2024
Passione Toscana logo

Reply from Passione Toscana

Thanks Felix!

Rated 2 out of 5 stars

I ordered a 3L box of olive oil Tenuta…

I ordered a 3L box of olive oil Tenuta Gardini. The package arrived damaged and opened. The tin can inside the box (although properly in a bubble wrap) was severely dented. Quite obviously, the package received a rather serious blow when transported. Luckily, the can was not completely broken, and I can still use the oil. But the order was not handled with care.

29 April 2024
Passione Toscana logo

Reply from Passione Toscana

We are sorry that the courier did not handle the box with the needed attention, we work to be perfect! Thank you for the feedback!

Rated 5 out of 5 stars

purchase

second time I purchase to Passione Toscana....great!

5 February 2024
Passione Toscana logo

Reply from Passione Toscana

Thanks Luciano!

Rated 5 out of 5 stars

Great product

Fast dispatch, sensible packaging, great product. Gladly again.
Funnily enough, we were in the same town as Passione Toscana just last October. Unfortunately, we didn't discover it. But now via the internet ;)

25 January 2024
Passione Toscana logo

Reply from Passione Toscana

Thank you Oliver!

Rated 4 out of 5 stars

1st order to "Passione Toscana" and Happy of the products !

I just received the goods I've order and I'm happy that all arrived in good conditions. The burrata suffered a little bit by losing a bit of liquid and the salami received a bit of it but ok. The way that all has been packed is made with caution. Thanks for that.

I'm SOOOOOOO happy to have received the pasta I've ordered : i disci from TOSCANA !! So So Happy to have them !
Thanks to all of you and I wish you all a very very nice Xmas and beautiful end of Year Fests !

28 November 2023
Passione Toscana logo

Reply from Passione Toscana

Thank you, Nathalie!!!

Rated 3 out of 5 stars

Service was excellent!

The sevice was very excellent and fast and everything was very good. However, i was a bit disappointed about the products since the description was not perfect in terms of cultural expectation. I bought the scarmoza which is of excellent quality however I expected as a German that the scarmoza was smoked since that is the only version one can get here in Germany, at least at all the cheese stores I have been so far. Thus I was a bit frustrated but I will find out what to do with it. Thus this little fact should be added to the prodcut description - at least for the German customers. Otherwise everything was of excellent quality, fast shipment, permanent tracking good updates!

8 December 2023
Passione Toscana logo

Reply from Passione Toscana

Dear Ginger, thank you for the kind words about our services and products. Maybe only 3 stars is too low ;)
Regarding the Scamorza, we are sorry. But if it was smoked we would have written it somewhere on the product page or in the ingredient list. We'll take your advice!

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