Passione Toscana Reviews 

1,164
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, reviewers had a great experience with this company, often noting they plan to return. Customers constantly praise the exceptional quality and authentic flavors of the traditional food items they purchase. Shoppers also appreciate that orders are carefully prepared and safely protected during transit. Many buyers find that the overall service is professional and reliable. However, some reviewers were not happy with unexpected shipping delays and slow delivery times. A few other people also felt that the packaging was inadequate, leading to crushed or spoiled goods. Some customers additionally mentioned communication issues when trying to get updates on their orders.

What people talk about most

Product

Users describe positive interactions with product, highlighting authentic items like amazing pasta and very... See more

Delivery service

Consumers find delivery service to be ambiguous, reflecting a wide split in experiences. Many reviewers... See more

Quality

Reviewers highlight positive aspects of quality, expressing appreciation for authentic products from Tuscany... See more

Order

Customers had ambiguous experiences with order processing and delivery. Many reviewers reported severe... See more

Service

Reviewers mention positive feedback about service, noting that support staff responded immediately to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The products arrived quickly. Very well packaged and protected during transport. The quality of the products is great. Wish - orders were processed faster, in this case I waited three weeks. Bu... See more

Rated 5 out of 5 stars

I spent 3 weeks in Tuscany last summer for holidays and I fell in love with lots of local products (people and beautiful places too). Unfortunately, I couldn't take these products in my suitcase....😥... See more

Rated 5 out of 5 stars

Great company! Wonderful customer service! Everything they sell is packaged well and is too notch! Will definitely continue to order from them.

Rated 5 out of 5 stars

I don't know because I have still not received my product. They used FedEx to deliver and by past experience that cheese may be WELL aged by the time I get it or if I get it.


Company details

  1. Italian Food Shop
  2. Deli
  3. Food broker
  4. Grocery delivery service
  5. Wine shop

Written by the company

Passione Toscana - Typical Tuscan Food&Wine E-commerce! Prodotti Tipici Toscani


Contact info

4.0

Great

TrustScore 4 out of 5

1k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 54% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.0

All reviews

(1,164)

94 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Tuscan shop

Great company, responsive, very good products. They respect the product, name and Tuscany. Order arrives quickly, nicely packed, with freezing bags to keep the products cool. Great customer service. On my 4th order already, I am hooked! Bravi ragazzi!

26 July 2023
Unprompted review
Passione Toscana logo

Reply from Passione Toscana

Thank you Adi!

Rated 5 out of 5 stars

Simply amazing. Highly recommended.

Simply amazing. Extremely fast delivery.

The products are just great. I do not live that far away from my favorite place, Tuscany. But it is great to have such a nice online shop that delivers great Tuscan products to Munich and anywhere else. Throughout the year.

21 July 2023
Unprompted review
Passione Toscana logo

Reply from Passione Toscana

Thanks Manuel!

Rated 5 out of 5 stars

Great customer service

Fast delivery
Unfortunately one cheese got crashed during the delivery but this was not the fault of the shop but rather the fault of the carrier. The customer support helped we very fast and friendly.

6 July 2023
Unprompted review
Passione Toscana logo

Reply from Passione Toscana

Thank you so much, Carina!

Rated 5 out of 5 stars

I ordered honey

I ordered honey. It is very good. I recommend, recommend, recommend. Five stars are too few for the Passione Toscana experience

4 July 2023
Unprompted review
Passione Toscana logo

Reply from Passione Toscana

Thank you Constantin!

Rated 5 out of 5 stars

Amazing products

Amazing products, fabulous environment, the highest quality of Tuscan food and wine products that I’ve seen so far!

9 June 2023
Passione Toscana logo

Reply from Passione Toscana

Thanks Jiulis!

Rated 5 out of 5 stars

Grazie per la deliziosa consegna

Grazie per la deliziosa consegna, la carbonara di guanciale e pecorino ha il sapore dell'Italia, la ordinerò di nuovo.

It was a pleasure to do business with this service, I was impressed with the quality of the delivered products, aswell as the fast and convenient process all through.

Some products I ordered were not in stock, I was kept informed and everything went down as planned to the date.

I can highly recommend ordering here

8 May 2023
Passione Toscana logo

Reply from Passione Toscana

Thank you Tano!

Rated 4 out of 5 stars

Top products, communication could be improved

The products offered are of high quality.

Damage occurred during shipping. The seller immediately offered a refund or a discount on the next delivery.

One aspect that was not so nice was the rather long delivery time of 24 days.

We only received information about the status of the delivery when we asked. Communication with the customer could (still) be improved.

16 April 2023
Passione Toscana logo

Reply from Passione Toscana

Thank you Thomas, we'll try to improve in all aspects of our services for nex time :)

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