My experience with this website has been extremely disappointing and raises serious concerns about its credibility. The site claims to have “12,597+ 5-star reviews,” yet there is no visible or accessi... See more
Company replied
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See what reviewers are saying
Photos ordered 30/05 required for passport appointment on 5/06. Paid £11.95 for express delivery. Photos not received by 4/06 so sent message to customer service who did not reply until a week later.... See more
Company replied
The service was very quick but when I submitted the photos the UK Passport Office (PO) rejected them due to shading on one side of my face. I then discovered that I could take a 'selfie' myself and su... See more
Company replied
Paid for Passport Photos thinking this was a legit company that had correct directions on how to have someone take your photo using the systems website biometrics. Wrong! Went to Walgreens to... See more
Company replied
Company details
Written by the company
Take Your Passport and Visa Photos Online. Get your perfect biometric photo (compliance guaranteed). We are all about convenience and speed when it comes to your photos.
Contact info
185 Great Neck Road, 11021, Great Neck, United States
- support@passportphotos.com
- passportphotos.com
1.9
Poor
73 reviews
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
SCAM
My experience with this website has been extremely disappointing and raises serious concerns about its credibility. The site claims to have “12,597+ 5-star reviews,” yet there is no visible or accessible way for customers to leave a review, which calls the authenticity of those ratings into question. I placed an order for photos on March 9, 2026, and have yet to receive them. Furthermore, I was never provided with a tracking number, leaving me with no way to monitor the status of my shipment. It is concerning that a business claiming to assist individuals with essential, time-sensitive documents—such as those required for citizenship and passports—fails to deliver on its promises. Based on my experience, I question whether the positive reviews are genuine or AI generated. I would strongly advise others seeking a reliable at-home passport photo service to consider alternative providers. DO NOT BUY FROM OR TRUST passportphotos.com
19 March 2026
Unprompted review
Reply from PassportPhotos.com
Hi Luke,
We’re really sorry to hear about your experience and understand how frustrating delays can be when you need passport photos quickly.
After reviewing your order, the delay happened because the photo you initially submitted didn’t pass our biometric verification. We paused the order and waited for a new photo to make sure the final photos would meet official passport requirements and wouldn’t be rejected.
Regarding shipping, we use standard mail without tracking so we can keep shipping costs low for customers. Adding tracking would significantly increase the cost, and most online passport photo services use the same approach.
We also want to reassure you that PassportPhotos.com is a legitimate company that has helped millions of customers in the U.S. and around the world get compliant passport photos.
Please reach out to our support team with your order number and we’ll be happy to help resolve this for you as quickly as possible.
— PassportPhotos.com Support Team
Scammers
I ordered the photos to be delivered to Spain, 8 photos cost 50 Euros, they never sent the photos, I sent two emails to them asking why not and got no replies. DO NOT BUY PHOTOS from this website
14 January 2026
Unprompted review
SCAM Company!
This is the WORST and most confusing service I have ever experienced in working with an on line company. I placed two different orders for passport photos with this company Each order was initially accepted, but a few days later, after thinking the task was complete, I received two separate email notifications that my photos did not pass their second, in house, inspection. Nether communication cited an order number, so I assumed it was both orders. I was billed for these orders upon the first acceptance. From there, I submitted MANY (7x) new photos. Same result, taking over a week. Finally, I was told my computer (a new Lenovo notebook) was the problem and the camera did not produce enough resolution for the photos to pass. Come on, really?? At the same time I was receiving notifications of photo failures, I received an email saying one set of photos was sent out. Which order? Did the photo finally pass? Their on line customer service replies could not tell me. Frustrated, and having wasted a great deal of time, I asked for a refund on my orders citing my dissatisfaction with the quality of their service and the fact they could not deliver what was promised on their website (convenience, expediency, and an actual product). As soon as I requested a refund, I received notice that a second set of photos was sent out. Which order?? No information. I no longer believe this is a viable company. I believe this is a scam!
12 July 2025
Unprompted review
Reply from PassportPhotos.com
Dear customer,
Thankyou for your feedback.
Unfortunately, due to the lack of information within your review, we are unable to locate any communication or orders.
To assist you further, please contact our support team at support@passportphotos.com, with your order ID, shipping address and email address used within the application.
Many thanks,
The team at Passport Photos.
Online compliant check doesn't work
Uploaded my photo, it passed this website's compliance checks, so paid for the photos, which then did not actually comply with the official government passport requirements. Also, I thought I was getting a digital copy of the photo along with the physical copy, but that wasn't the case.
17 March 2025
Unprompted review
Reply from PassportPhotos.com
Dear James,
Thankyou for your feedback. We are deeply sorry to hear you’re dissatisfied.
Upon investigation we can see you contacted our support team, on 17/03/2025 requesting your digital image. Our team provided you with your digital image attached within our email response. We can see that you have not reached out to us since.
Should you require any further assistance, please contact our support team at support@passportphotos.com, with your order ID, shipping address and email address used within the application.
Many thanks,
The team at Passport Photos.
photo verification
this site verified my photo as being compliant with the government passport renewal site. it was not. not even close. i already paid and am waiting for a reply for a refund to my credit card.
28 January 2025
Unprompted review
Reply from PassportPhotos.com
Dear Mep,
Thankyou for your feedback. We are deeply sorry to hear of this dissatisfaction.
Upon investigation, we cannot see any communication or orders associated with your name. Due to this, we are unable to investigate this further & could mean you used an alternative organisation.
Please kindly, contact our support team at support@passportphotos.com, with your order ID, shipping address and email address used within the application.
Many thanks,
The team at Passport Photos.
They do not send you the photo
They do not send you the photo, YOU have to some how print your own photo with specail photo paper if at all possible, I could not figure it all out. AND the sorry jerks do not answer your email , only automated replies.
4 October 2024
Unprompted review
Reply from PassportPhotos.com
Dear Richard,
Thankyou for your feedback, We are deeply sorry to hear you're dissatisfied.
Due to the limited information provided, we are unable to locate your order, to thoroughly investigate this matter.
To enable us to assist you further, please contact our support team at support@passportphotos.com, with your order ID, shipping address and email address used within your order.
Many thanks,
The team at Passport Photos.
The worst
The worst! I tried to contact them multiple times and still no answer! I spent 33 dollars for European size passport, and they were worst than the one I did at CVS! The body position in the example is right for Europe but then I got photos with a giant head and the torso cut out. I asked to be reimbursed but obviously no one replied! Shame
1 October 2024
Unprompted review
Reply from PassportPhotos.com
Dear Valentina,
Thankyou for your feedback. We are deeply sorry to hear you're dissatisfied.
Upon investigation, I am unable to locate your order. Due to this, it may mean you used an alternative organisation.
To enable us to assist you further with this matter, please contact our support team at support@passportphotos.com, with your order ID, shipping address and email address used within the application.
Many thanks,
The team at Passport Photos.
Don’t count on it!
Ordered photos on on sept 10, 2024. Today is Sept 17. Haven’t heard from these guys. I’ve emailed them twice with no response from them at all. Why run a business when you can’t! You’re wasting money with google sponsor ads!
17 September 2024
Unprompted review
Reply from PassportPhotos.com
Dear Amna,
Thankyou for your feedback.
Please be assured that we take customer service very seriously and strive to respond to all inquiries promptly. It seems there may have been a miscommunication or issue in receiving your emails, and we would like to resolve this as soon as possible.
Could you please resend your email to support@passportphotos.com with your order details. We will prioritize your case and ensure you receive a resolution promptly.
Many thanks,
The team at Passport Photos.
Don't expect photos anytime soon if ever
I was told my photos had shipped a week ago. The email said there was tracking info attached, and there was no tracking info. I have contacted customer service multiple times and still no resolution. Now it is Friday evening and still no response. I will ask for a full refund on Monday.
12 July 2024
Unprompted review
Reply from PassportPhotos.com
Dear Annie,
Thank you for your feedback.
Our records show that you initially contacted us on 19/07/2024 to inquire about the status of your order. Our team responded, asking you to confirm your details so we could locate your order. On 20/07/2024, you provided your details and mentioned in a second email that you had received your order.
If you are facing further issues with your order, please contact our support team at support@passportphotos.com with your order ID, email address, and shipping address used during the purchase. We will be happy to assist you further.
Many thanks,
The team at Passport Photos
Horrible Experience
I ordered photos in early May and after a week I didn't receive a notification that the order was filled. I inquire and a few days later I'm told to retake the photos. Rinse and repeat a few times. Finally in late June I am offered a refund. Thank God I wasn't dependent on this company for my photos because it was a complete failure. No real explanations were given for why my photos were never processed.
21 June 2024
Unprompted review
Reply from PassportPhotos.com
Dear John,
We appreciate your feedback and the time you took to provide a review.
Upon conducting a thorough examination of our system, it has come to our attention that our team had made attempts to communicate with you regarding the need to retake your image. As part of our standard procedure, once an image has been uploaded, it is imperative that you promptly notify us to facilitate additional human verification processes.
We acknowledge your communication concerning the non-receipt of the retake image link, which was promptly reissued by our team. Regrettably, due to the absence of confirmation regarding the re-upload of your image, our team was unable to proceed with the necessary verification and subsequent processing. Consequently, we received your request for a full refund, which has been processed by our team.
Sincerely,
The team at Passport Photos
Poor service…
Photos ordered 30/05 required for passport appointment on 5/06. Paid £11.95 for express delivery. Photos not received by 4/06 so sent message to customer service who did not reply until a week later. The photos did then arrive 2 days later, but with them being 2 weeks following ordering, they were completely useless. Altogether cost over £40 too, so not cheap. Wish I'd just gone to a photo booth in the first place.
30 May 2024
Unprompted review
Reply from PassportPhotos.com
Dear Fran,
We acknowledge receipt of your feedback and offer our sincerest apologies for the inconvenience experienced.
Following a comprehensive review, it has come to our attention that your email was inadvertently flagged as spam, resulting in the unfortunate delay in our response. We have since rectified this issue and promptly processed and dispatched your order through our fulfillment team.
We deeply regret any inconvenience caused and remain at your disposal for any further assistance. Please feel free to contact our support team at support@passportphotos.com.
Sincerely,
The Passport Photos Team
Took my shot at home and received my…
Took my shot at home and received my photos a few days later. It was extremely convenient and I got the photo I wanted.
21 March 2024
Unprompted review
Reply from PassportPhotos.com
Hi, hope you're well,
Thankyou for taking the time to leave us a review.
We really appreciate your positive comments.
We are pleased to see that the hard work put into the process we have here has had a positive outcome for you and you have received what was rightfully yours.
Many Thanks,
The team at PassportPhotos.com (http://passportphotos.com)
Photos from the Phone
I never thought I could get passport photos from my phone, but this service made it possible. The photos turned out great and the process was easy and convenient.
24 December 2023
Unprompted review
Reply from PassportPhotos.com
Hi Isaac,
Thankyou for taking the time to leave us a review.
We are pleased to hear you're happy with our hardworking service,
And obtained what was rightfully yours.
Many thanks,
The team at PassportPhotos.com.
Horrible customer service
I ordered a passport photo and my initial photo passed their initial AI screening but not second screening. I was sent a link to retake my photo which I did the next day. I was billed twice in the process. They didn't believe me and I to provide proof that I was billed twice by submitting credit card statement. I never received a tacking number despite asking multiple times and never received photos after two weeks of back and forth with customer service. Will never use or recommend again.
7 December 2023
Unprompted review
Reply from PassportPhotos.com
Hi Glenn,
Thankyou for taking the time to leave us a review.
After investigating your communication with our staff,
I can see that there was two individual purchases, not billed twice.
This is where the confusion had began.
You were then issued the full refund for both of your orders.
Many Thanks,
The team at PassportPhotos.com
Convenient and Affordable
This service is not only convenient, but also affordable. I didn't have to leave my house to get passport photos that met all the requirements.
28 November 2023
Unprompted review
Reply from PassportPhotos.com
Dear Sir/ Madam, we hope you are well.
Thank you for taking the time to leave a review on our service.
We would like to take the time to thank you for letting others know of your experience, we appreciate all your support.
Many thanks,
The team at Passport Photos.
Quick and Easy from Phone
Getting my passport photos from my phone was quick and easy. The photos turned out great and I didn't have to go to a specific store to get them.
27 November 2023
Unprompted review
Reply from PassportPhotos.com
Thank you for taking the time to leave a review for us here at UK Deed Poll.
We really appreciate the positive comments.
We are pleased to see that the hard work put into the process we have here has had a positive outcome for you and you have received what was rightfully yours.
Many thanks,
The team at Passport Photos.
No Need to Leave Home
I didn't have to leave my home to get my passport photos taken, thanks to this service. The process was simple and easy, and the photos were compliant with all the requirements.
24 November 2023
Unprompted review
Reply from PassportPhotos.com
Thank you for taking the time to leave a review for us here at UK Deed Poll.
We really appreciate the positive comments.
We are pleased to see that the hard work put into the process we have here has had a positive outcome for you and you have received what was rightfully yours.
Many thanks,
The team at Passport Photos.
DO NOT USE!!
Didn’t want to give any stars…Never got a digital photo or an email at all!! I have sent 2 emails and no one has responded but of course they CHARGED my CARD! I am going to write bad reviews on them everywhere I can if this is not revised today.
9 November 2023
Unprompted review
So Easy and Convenient
I couldn't believe how easy and convenient it was to get my passport photos using just my phone. I didn't have to go to CVS, Walgreens, or UPS, and the photos turned out great.
4 November 2023
Unprompted review
Reply from PassportPhotos.com
Dear Nevil, we hope you are well.
Thank you for taking the time to leave a review on our service.
We would like to take the time to thank you for letting others know of your experience, we appreciate all your support.
Many thanks,
The team at PassportPhotos.
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