past2presentwatches Reviews 

215
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the stunning condition and exceptional quality of the vintage watches they purchased, noting that the items frequently exceed their initial expectations. People frequently mention the remarkably fast delivery service and wonderful, secure packaging complete with thoughtful personal notes and lovely extras. However, some customers also noted that the online website descriptions and detailed photographs are exceptionally comprehensive, accurate, and truly helpful when making a careful purchase choice. Consumers deeply appreciate the extremely knowledgeable customer support, expert guidance, and comprehensive twelve-month warranties provided with every single transaction.

What people talk about most

Product

Users describe complete satisfaction with the product, expressing deep appreciation for the exceptional... See more

Quality

Consumers find quality to be exceptional, expressing deep appreciation for the pristine condition of the... See more

Service

Customers consistently note positive experiences with service, highlighting fast repairs, excellent... See more

Delivery service

Customers expressed great satisfaction with the delivery service, frequently highlighting the incredibly fast... See more

Website

Clients share positive opinions on website experiences, frequently praising the great online communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great online communication. Had been after an 80’s Heuer night diver for years but most had degraded dials but this example was outstanding in the pictures and even better when it arrived. Thoroug... See more

Rated 5 out of 5 stars

Another stunning watch. My fourth watch delivered today from P2P Watches, just as described, worth every penny, superbly packaged, delivered quickly, 12 months warranty and with a personal note of tha... See more

Rated 5 out of 5 stars

The watch arrived this afternoon and it is in absolutely excellent condition. Not over polished, just very tidy in appearance with the gold Seiko emblem intact on the reverse of the case. The dial i... See more

Rated 5 out of 5 stars

I couldn’t recommend highly enough. I now have 2 watches from P2PW both in incredible condition even better than described. Really well presented and packaged with a personal thank you note and delive... See more


Company details

  1. #43 of 132 best companies in Watch shop

About past2presentwatches

Written by the company

True pieces of the past

past2presentwatches are a small UK business based in the Cotswolds, selling some of the best watches that are true pieces of the past that we have brought through to the present for you to take on into the future. Beautiful pre-owned watches. Instore you'll find timepieces from different era's and some amazing brands.

We are proud of our timeless pieces and refrain from polishing out the history that a watch has gained, we believe that we all show a few battle scars and age, it make us who we are. This is how we feel at past2present, we have gently serviced and brought these pieces to the present so you can take them on into the future.

At past2present, we also provide a range of services to our customers to ensure the maintenance and longevity of their timepieces.

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Contact info

4.9

Excellent

TrustScore 5 out of 5

215 reviews

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4.9

All reviews

(215)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommended!

I bought a Seiko 5 off Ebay which stopped working after 24 hours. Fortunately I got my money back without any problem, but it made me very wary of buying any other vintage watches. Then I came across Past2Present and immediately realised that this was a far better option. I think many of us budding watch collectors imagine that vintage watches just keep on running and running without any assistance but that’s simply not the case. Unless you’re able to service a watch yourself, a far less stressful option is to buy from a reputable seller like Past2Present - whose watches are not only fully serviced but also carry 12 months warranty. As many other reviewers have commented, customer service is excellent with many nice touches. Steve is clearly a man in love with watches and is great to chat to if you need some guidance. I recommend this company 100% and may even pay their website a return visit! Finally, at a time when watchmakers are getting very thin on the ground, Past2Present are doing a great job in preserving these skills- in case you need another reason to buy from them!

27 January 2024
Unprompted review
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Reply from past2presentwatches

Thank you for taking the time to write a review, it means the world to us, we are so pleased we restored your faith in vintage watches.

Rated 5 out of 5 stars

Excellent service from start to…

Excellent service from start to finish,. The end product after a few weeks of discussion was a lovely vintage watch, with extra straps, all well packaged and sent promptly. I couldn't be happier! Top job, well done!

11 January 2024
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Reply from past2presentwatches

Thank you for taking the time to write a review, it means the world. It was a pleasure getting you the right watch.

Rated 5 out of 5 stars

Delightful purchase

I am delighted with both my purchase as well as the excellent customer service from past2present watches. They were always very easy to reach over the phone and more than happy to answer my innumerable questions and accommodate my requests. The attention to detail in packaging the watch so beautifully was also very much appreciated.

13 December 2023
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Reply from past2presentwatches

Thank you for taking the time to write a review, it means the world.

Rated 5 out of 5 stars

Great service

Watch arrived really quickly and was beautifully packaged with nice personal touches. Mechanical watch even set to right time, day and date. Really impressed.

28 December 2023
Unprompted review
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Reply from past2presentwatches

Thank you for taking the time to write a review, it means the world. So glad you enjoyed the personal touches.

Rated 5 out of 5 stars

Great selection

Great selection, very good communication and watch arrived next day beautifully packaged. Love the watch and will buy again.

22 December 2023
Unprompted review
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Reply from past2presentwatches

Thank you for taking the time to write a review, it means the world.

Rated 5 out of 5 stars

Amazing experience!

Beginning with gratitude, I'd like to express my appreciation for the exceptional service provided by Steve at Past2Present Watches. Throughout the entire process, Steve adeptly addressed all my inquiries and requests. The swift shipment via a premium service, meticulous packaging, and thoughtful inclusion of free gifts added a delightful touch to the overall experience. Without a doubt, I look forward to engaging in business again. Wishing you a wonderful Christmas!

20 December 2023
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Reply from past2presentwatches

Thank you for taking the time to write a review, it means the world. We are so happy you enjoyed the experience, looking forward to the next time.

Rated 5 out of 5 stars

Very impressed with all aspects so far.

Very impressed with all aspects of Past2PresentWatches.com so far.

My Seiko 6106c 8560 is in exceptional condition for an example over 50 years old, having been more than fairly described, and arrived well-packed the very next day. The price was more than fair too.

I especially appreciated some nice details - the watch was wound and set correctly, including day and date, and there was a personally signed note and receipt within the black leather style watch box.

Best of all, when I had a quick question about adjustment of the strap, there was a helpful UK based human-being on the other end of the phone!

This and the signed one year guarantee all instil great confidence and I will no doubt be all too tempted to keep an eye on their other items....

13 December 2023
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Reply from past2presentwatches

Thank you for taking the time to write a review it means the world to us, were so glad you appreciated all the little touches and enjoyed the experience with us. Please keep checking the site we update regularly.

Rated 5 out of 5 stars

Simple and hassle free!

No fuss, search the site, check the images and description, pay, and it arrives, securely, in a couple of days! No hassle.
Will definitely use them again.

2 December 2023
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Reply from past2presentwatches

Thank you for taking the time to leave a review it means the world.

Rated 5 out of 5 stars

Great watch, great service

A great experience with P2P. Watch delivered next day, beautifully presented with accessories I did not expect. There was great communication throughout my transaction and I will certainly buy again from Steve. A1 experience.

27 November 2023
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Reply from past2presentwatches

Thank you for taking the time to leave a review it means the world.

Rated 5 out of 5 stars

Great customer care

Good communication, fast delivery.
The vintage watch arrived in a very nice box and even got an extra strap and cleaning cloths. Thank you

20 November 2023
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Reply from past2presentwatches

Thank you for taking the time to write us a review. It means the world to us.

Rated 5 out of 5 stars

Excellent Service and Repair

Having been delighted with a refurbished Seiko I bought from Steve and the team and having spoken with Steve and formed a very favourable opinion of the people I was dealing with, I was very happy to trust them to repair and service a Steinhart with ETA 2824 movement which had never kept time or power. It now runs perfectly and keeps great time. Prompt, professional and courteous service. Thank you!

2 November 2023
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Reply from past2presentwatches

Thank you for taking the time to write us a review and for your kind words. It was a pleasure to service you Steinhart and to get it running perfectly for you.

Rated 5 out of 5 stars

Exceptional Service

Overall exceptionally happy with the service provided. The watch arrived heavily protected, giving me piece of mind for transport, and was dispatched faster than I could've hoped. Watched arrived perfectly as displayed on the website. 10/10.

8 October 2023
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Reply from past2presentwatches

Thank you so much for taking the time to write us a review, we hope you enjoy your purchase for many years to come.

Rated 5 out of 5 stars

TRUST

Buying vintage watches(s) is all about trust.
About quality.
About communication.
And about a feeling you're welcome.
All those ingredients one can easily find in past2presentwatches.
It was definitely not my last watch bought here

18 October 2023
Unprompted review
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Reply from past2presentwatches

Thank you for writing us a review, we look forward to our next adventure together.

Rated 5 out of 5 stars

Great experience.

Pictures were accurate, description was good and they replied quickly to a comment on the watch before purchase. Arrived very well packaged and quickly. Some unexpected extras- a case and couple of straps. Watch has been great since unboxing. Very happy.

3 October 2023
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Reply from past2presentwatches

Thank you so much for taking the time to write a review, It truly made our day, We all are so glad you had a great experience

Rated 4 out of 5 stars
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Reply from past2presentwatches

We are very sorry you received a review request before you received your watch. We dispatch all of our watches next day by 1pm, unfortunately sometimes invitations can arrive a little early when purchasing before the weekend and especially when Royal Mail experience delays in getting it to you.

Rated 5 out of 5 stars

Put it like this, I'd buy from Past2PresentWatches again, no worries

I'm sure that if you were to ask him Steve would describe me as a 'discerning, enquiring customer who knows his own mind'. He is both polite and diplomatic.

I'd say that I was probly a bit of a nuisance, asking questions and wanting to know about the processes that the watches underwent before they were sold.

Steve impressed on more than one front; he answered my emails quickly (we all like that, don't we?), and rather than being annoyed by my nosy queries he used them as an opportunity to answer all of my concerns, thus allaying any worries that I might have had; I'm from a generation that does not automatically trust everything that I see online - closer to the exact opposite, TBH (I have been described as a mistrustful old scrote!).

Further when asked for a 'group price' for a small group of either three or four watches Steve offered what I thought were very fair prices that I was happy to accept.

Finally, I was buying watches that were not what a lot of people would describe as 'top end' (I have a small collection of mechanical Japanese watches from 1960 onwards, SEIKO, Orient, Ricoh, & Citizen) - and even though I was not buying Rolex, Omega, or Breitling type marques Steve did not make me feel like some kind of poor relation.

I bought some watches on Thursday afternoon, about 1pm: they were delivered Friday morning at 09:25.

The packing was excellent, and I mean EXCELLENT, not only were the watches incredibly well protected from shocks and knocks they came in a roll that was never mentioned (and was not charged for as a separate item), that has now been pressed into service for three of my other watches.

Taken as a whole, and it must be borne in mind that my background is in the Audit of Sales Quality and Compliance, (F2F, F2B, B2B, and Distance/Remote Sales), so I tend to look at the minutiae of a sales process that might be missed by prospects who don't have my experience, and I am happy to declare myself very happy, completely satisfied even, with my entire experience of buying from Past2PresentWatches, and I will be keeping an eye out on their site to see if they get any interesting Grand Seikos in

5 October 2023
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Reply from past2presentwatches

Thank you so much for taking the time to write us a review. You were never a nuisance, on the contrary it was an absolute pleasure to interact, learn from you and have the opportunity to allay any worries or concerns. Everyone at past2presentwatches has read your kind words and thank you so much for sharing your experience, they are all thrilled you have enjoyed the hard work they put in.

Rated 5 out of 5 stars

Fantastic

Fantastic! Speedy delivery, lovely packaging and presentation with a couple comp gifts. Would highly recommend!

3 October 2023
Unprompted review
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Reply from past2presentwatches

Thank you so much for taking the time to write a review, it means the world to us.

Rated 5 out of 5 stars

Very nice watch

Very nice watch, well-packaged and quick delivery. Very pleased. Thanks

30 September 2023
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Reply from past2presentwatches

Thank you so much for taking the time to write a review, it made our day.

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