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Patch App UK Reviews 436

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TrustScore 4.5 out of 5

4.3

Property Maintenance
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Review summary

Created with AI, based on recent reviews

Evaluating 130 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their politeness, efficiency, and the high quality of their work, often highlighting their friendly demeanor and thoroughness. Many appreciate the reliable and professional service, noting that their windows, doors, and sills are cleaned to a high standard. However, some customers also noted issues with the quality of cleaning, mentioning streaks, missed spots, or dirty water marks. A few other people also felt that administrative support and contact were problematic, citing difficulties in reaching the company, unresponsiveness to emails, and misbilling.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting its reliability, efficiency, and... See more

Staff

Customers had positive experiences with staff. Many reviewers praise the staff's professionalism,... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers praise the excellent cleaning,... See more

Payment

Consumers find payment to be ambiguous. Many reviewers appreciate the hassle-free online payment system,... See more

Customer communications

Users describe ambiguous interactions with contact. Many customers report significant difficulty reaching the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience with Patch App, love the online system that tells you when your next clean is, you can add additional services and best of all, pay online. The cleaners are friendly and do a great jo... See more

Rated 5 out of 5 stars

I have very large dogs and recently had spinal surgery so couldn't keep garden as clean near patio doors and door was very dirty but he went above and beyond trying to clean my doors for me. I did go... See more

Company replied

Rated 5 out of 5 stars

Always deliver the set by u e when predicted and the guy I’ve met at my home was lovely and friendly and did a great job. I’ve recommended to many friends and family and even on the local Community p... See more

Rated 5 out of 5 stars

My window cleaner (usually Danny) will let me know when he's here or when he is coming so I know when to leave the back gate open. Windows always look clean and not streaky afterwards.

Company replied

Company details

  1. Property Maintenance

Written by the company

Finally, you can now find, manage, and book your local window cleaner using www.patchapp.uk, and the ioS & Android Patch app.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

436 reviews

5-star
4-star
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1-star

Replied to 42% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Back gate left open

Back gate left open, windows left streaky after doing considering cancelling with patch

7 April 2026
Unprompted review
Patch App UK logo

Reply from Patch App UK

Hi Carol, thank you for taking the time to leave us a review. I'm so sorry to hear about this, that's not our aim at all!

Though feedback like this isn't common for us to receive, we greatly value your opinion and experience, and this will be used for both further training and development, so thank you again.

We always work to provide a perfect clean, but if there's ever a problem in the future, please make sure to let us know directly as we will work to fix it for you as soon as possible.

Thank you again.

Rated 5 out of 5 stars

Great experience with Patch App

Great experience with Patch App, love the online system that tells you when your next clean is, you can add additional services and best of all, pay online. The cleaners are friendly and do a great job. Would definitely recommend!

19 April 2026
Unprompted review
Rated 1 out of 5 stars

Used dirty water and only sloshed water…

Used dirty water and only sloshed water on the windows. I was very disappointed. I also wanted to cancel my cleaning and sent messages but have received nothing back from Patch to confirm cancellation

27 April 2026
Unprompted review
Patch App UK logo

Reply from Patch App UK

Hi Susan, thanks so much for leaving us a review!

I'm so sorry to hear this! As our email reply to you sent this week said, the water used in each clean is changed daily for fresh water, and is specifically purified daily so it is clean. We track and manage this very closely with each cleaner, keeping a log of all the water purity readings for each day per van.

Thank you again for your feedback, as this is being looked in to!

If there's anything else we can do to help, then please just reply to the email sent to you this week 😊

Thanks again!

Rated 5 out of 5 stars

Very impressed with the service

Very impressed with the service, I get notified of day they are arriving and then billed when they are finished. Can highly recommend

29 April 2026
Unprompted review
Patch App UK logo

Reply from Patch App UK

Hi Ann, thank you so much 😊

Rated 1 out of 5 stars

Don’t bother

These take the absolute Mick if your not in they don’t clean had to get them back today and my front door and back bedroom window still filthy 😡

29 April 2026
Unprompted review
Patch App UK logo

Reply from Patch App UK

Hi Wendy, thanks so much for taking the time to leave us a review!

I'm so sorry to hear this. I can see we spoke over email at the time, and we confirmed with you that we hadn't been back yet to carry out the full re-clean at the time of you leaving your review.

I can see your payment made has already been refunded in full, and we have also set your account back up to carry on receiving regular cleans, as you requested. This has also all been confirmed in an email sent to you this week 😊

If there's anything else we can help with then please don't hesitate to let us know! Thanks again.

Rated 5 out of 5 stars

Clean windows

My window cleaner (usually Danny) will let me know when he's here or when he is coming so I know when to leave the back gate open. Windows always look clean and not streaky afterwards.

24 April 2026
Unprompted review
Patch App UK logo

Reply from Patch App UK

Hi Jenny, thanks so much! Danny is wonderful and a valued member of the team!

Rated 5 out of 5 stars

Lovely lad he's very polite and smiley…

Lovely lad he's very polite and smiley ☺️ he does a wonderful job and he's a joy can't fault his work so very satisfied cheers keep the good work up

23 April 2026
Unprompted review
Patch App UK logo

Reply from Patch App UK

Hi Arlene, thank you so much! This is the great service we aim for 😊

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