Great experience with Patch App, love the online system that tells you when your next clean is, you can add additional services and best of all, pay online. The cleaners are friendly and do a great jo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have very large dogs and recently had spinal surgery so couldn't keep garden as clean near patio doors and door was very dirty but he went above and beyond trying to clean my doors for me. I did go... See more
Company replied
Always deliver the set by u e when predicted and the guy I’ve met at my home was lovely and friendly and did a great job. I’ve recommended to many friends and family and even on the local Community p... See more
My window cleaner (usually Danny) will let me know when he's here or when he is coming so I know when to leave the back gate open. Windows always look clean and not streaky afterwards.
Company replied
Company details
Written by the company
Finally, you can now find, manage, and book your local window cleaner using www.patchapp.uk, and the ioS & Android Patch app.
Contact info
Brierfield, Nelson, BB9 5EG, Lancashire, United Kingdom
- 07840843834
- hello@patchapp.uk
- patchapp.uk
4.3
Excellent
436 reviews
Replied to 42% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brad is a lovely guy!
Brad is a lovely guy who was more than happy to help me open my gate as it was jammed closed. Such a polite, friendly quick and efficient worker who made sure the job was completed to the highest standard possible.
26 April 2024
Unprompted review
James was great very polite
James was great very polite. He did a really good job, was talkative and interesting. Windows look great
26 April 2024
Unprompted review
Reply from Patch App UK
Hi Carol,
Thank you so much for leaving us this review!
That's wonderful to hear, and will be passed on to James. Thank you again!
Great job Nathan
As a Veteran myself, it's great to see these lads getting opportunities.
No complaints, great job, cheers Nathan.
26 April 2024
Unprompted review
Nathan our window cleaner is a lovely…
Nathan our window cleaner is a lovely friendly & very thorough with his job made sure everything was spotless
26 April 2024
Unprompted review
Reply from Patch App UK
Hi Natasha,
Thank you for taking the time to leave us this review. That's really great to hear, and we're so pleased that you're happy with Nathan's work!
Thank you again 😊
Nathan was great
Nathan was great, very willing to chat. He also got on great with my dogs, even when they were barking.
10/10
25 April 2024
Unprompted review
Well done
Well done. Fast work. My windows are now clean Thank you so much, Nathan.
25 April 2024
Unprompted review
Reply from Patch App UK
Hi,
Thank you for leaving us this review! That's fabulous to hear, and has been shared with Nathan 😊
Thanks again!
Not a scam!! Did a good job
Wanted to let everyone know this is not a scam, I was dubious after all the comments since signing up few weeks ago but the lad just completed my first clean! Can I add a photo to prove?
24 April 2024
Unprompted review
Reply from Patch App UK
Hi Louise,
Thank you so much for leaving this really positive, and helpful review.
We are aware of unfortunately some badmouthing of our veteran-led business doing the rounds online. When we do get to the bottom of these rumours, it's usually other window cleaners hoping to tarnish our name. However, i'm so pleased to hear that you're happy with your first clean off us today. I can see your clean was completed by Brad and James; both of whom are lovely lads and brilliant at their new roles.
If there's ever anything we can help with, please don't hesitate to get in touch with us direct, where our Customer Support will be more than happy to help 😊
Thank you again!
We have recently taken on Patch App In
We have recently taken on Patch App In
They are a window cleaning services,
I was delighted about my clean and the lad who cleaned them was very polite and helpful.
It is so simple they give you a quote then you decide, after that the money is taken out of your bank they also let you know by email when they are about to come so very pleased in deed.
19 April 2024
Unprompted review
Reply from Patch App UK
Hi,
Thank you for leaving us this amazing feedback, that's really great to hear! This has been shared with our Armed Forces Veteran cleaners also 😊
If there's ever anything we can help with, please don't hesitate to get in touch with us direct!
I made my 1st payment in February
I made my 1st payment in February, and I have never seen anyone clean my windows, I click on the app and it always says next clean will be,,, then click back on again two days later will give u another date, as far as I can see my windows have never been cleaned. And its impossible to cancel... 😤
19 April 2024
Unprompted review
Reply from Patch App UK
Hi Christine,
Thank you so much for taking the time to leave a review!
I'm so sorry to hear this. I've had a look on our system, and can see since you joined our service back in January 2024, we have been to your home 3 times to complete your clean. Each time, we have sent a reminder email the day before, and followed up with a confirmation email as soon as the job was complete.
I'm so sorry to hear you've been having trouble with our app! I have fed this back to our tech team, so they can have a look into it. In general though, we do arrive on a different date every month, as cleans are every 4 weeks.
I can see since you've left your review, you've been in touch via phone and we have successfully cancelled your subscription with no problems 😊
I hope this helps, but if there is anything else we can help with, please do get back in touch, and we'll be happy to assist!
An excellent service and great lads
An excellent service and great lads. Polite and helpful.
17 April 2024
Unprompted review
First clean by Jordan
Had my first clean today with Jordan, fantastic experience. A really through scrubbing og all the windows and sills and my front and back door. Will definitely keep, using the service and I'm, really glad to be supporting a company who are helping our Army lads into good reliable work after leaving the forces
11 April 2024
Unprompted review
Reply from Patch App UK
Hi Saffron,
Thank you so much for taking the time to leave us this brilliant review!
It's really great to hear that you're happy with your Armed Forces Veteran cleaner, Jordan's, work. This feedback has been shared with him also, so thank you again!
If there's ever anything we can help with, please don't hesitate to get in touch with us direct, otherwise we'll see you in 4 week's time!
Thanks again 😊
Can someone contact us please
Can someone contact us please? First day of our service and no communication ahead of the day or indeed today. Weather rubbish so we arent expecting anyone, we just need to know please.
9 April 2024
Unprompted review
Reply from Patch App UK
Hi Gary,
Thanks for leaving us this review! 😊
I can see we answered your initial phone call yesterday, at 10:48am. We confirmed that we will definitely still be out to complete your clean despite the weather.
We did send you a reminder email the day before the clean was due as well, you later confirmed that this email did go into your junk so unfortunately wasn't seen!
I can also see your clean was completed yesterday, as scheduled, by your Armed Forces Veteran cleaner, Jordan. This was also confirmed to you once it was completed via email.
I can see your next clean now will be on the 7th May, and we will send you your reminder email on the 6th!
I hope this helps with any confusion, however if there's anything else I can help with, please don't hesitate to get back in touch!
Thanks again 😊
Thanks Mack and well done!
Patch make it easy to book cleaning sessions and they communicate well every step of the way. Mack, our window cleaner, is polite, friendly and always efficient. He does a great job.
4 April 2024
Unprompted review
Reply from Patch App UK
Hi Linda,
Thank you for taking the time to leave us a review! This is great to hear, and will be passed on to Mack! It's always lovely to hear feedback like this 😊
Thank you again!
Great sales pitch but now very concerned
I’ve had a lovely sales person round to sign up to the service, and all of the positives are certainly there which make it appealing for me to manage online and skip services if needed.
However, since just joining, I’ve now come away worrying I’ve been scammed? I’ve just tried skipping this months service to give me a chance to cancel current window cleaner, the guy told me it’s really easy but I have tried over and over and there’s no option to skip on the website.
I think the main issue is I signed up and submitted bank details on the spot which I’m massively regretting now. I wish I’d had time to research and sign up in my own time.
Alongside this, the reviews on the App Store are appalling and I’m now wanting to cancel and gain a refund but the phone number is going to voicemail.
This is massively concerning for me!! If I could speak to someone about skipping and managing this I’d perhaps be reassured.
5 April 2024
Unprompted review
Reply from Patch App UK
Hi Sally,
Thank you for taking the time to leave us this detailed review!
I'm so, so sorry to hear you have these concerns. Unfortunately, it does sound like some of the information you were given regarding the skipping online may have been a bit mixed up by the member of the third party sales agency we have hired to help carry out some canvassing. This will be passed on to them so we can improve this right away.
We can honour skipping a clean, as we totally understand things can sometimes happen and you may not want a clean to go ahead on a particular month, we just ask that you get in touch with us direct, where we can have a look into actioning that for you 😊
I'm sorry you didn't manage to get through to anyone to speak to when you last phoned. I can see you phoned when our Customer Services are closed. Our contact hours are Monday - Friday, 8:30am - 16:00. I can see you phoned at 18:56 last Friday.
I'm so sorry to hear you're concerned you may have been scammed, that's really worrying for us and not what we want at all! We have 6 full time cleaners in our brigade, 5 of which are Armed Forces Veteran's who are now flourishing at their new career. As you may have seen, we have an overall rating of 4.2 stars out of 5 here on Trust Pilot, and you'll be able to see we have copious amounts of positive, and happy reviews left by our customers. We always encourage any feedback, and want to help any concerned or unhappy customers right away.
I have tried contacting you this morning on your phone number to have a chat and help put you at ease, but unfortunately we couldn't connect. Please feel free to ring back during our opening hours, or bob an email over to hello@patchapp.uk 😊
Thank you again.
Excellent cleaning job done by Jamie
Excellent cleaning job done by Jamie. Tried a few other cleaners in the area and not been happy with the service. Patch also is very informative company keeping you updated as to when the cleaning will be done.
Excellent all round service! I would recommend to anyone looking for a window cleaner.
Regards
Geoff
Timperley
27 March 2024
Unprompted review
Reply from Patch App UK
Hi Geoff,
Thank you so much for taking the time to leave us a review!
This is wonderful to hear, and will be passed on to both your Armed Forces Veteran cleaner Jamie, and the wider Patch team.
We're so proud to have Jamie part of our brigade, and so pleased to hear you're happy with his work.
If there's ever anything we can do to help, please don't hesitate to get in touch with us direct! 😊
Thanks again.
I have today cancelled my window…
I have today cancelled my window cleaner for 2 reason’s having been told that I would be charged £5:40 I have been charged £15 a month and I was told that I was supporting military veterans but that is not the case with my cleaner. I was also told that pausing and cancelling the cleaners was easy and done via the calendar on the app thus service no longer appears to be available Very dishonest company
As you can see i have had a reply from Patch i have to say i am very impressed with the correspondence i have had from them and i have now received a refund. While i have had some of my trust restored i think there is a lot to learn from this and the issue with the military connection was key for me. I accept that the process can take time and i have no issue with that and so being transparent about it should have been the number one priority for Patch instead of leading me to believe i was help out a military vet out. As for the outside agency issue simply following up every booking with a quick phone call, this is what several other organisations that have come to my door do would have sorted this out and made the issue known. i have chosen to update my rating based or my correspondence with Patch since my complaints but i don't know if they have improved their service or not!!!
25 March 2024
Unprompted review
Reply from Patch App UK
Hi Mr Price,
Thank you so much for taking the time to leave us a review!
I'm so sorry to hear this. We do use a third party sales agency to carry out some canvassing for us, and i'm so sorry to hear you were unfortunately quoted something that isn't true. This is incredibly concerning for us, and has been fed back and will be dealt with accordingly, as that doesn't fairly represent the Veteran-led business we are.
We do employ Armed Forces Veteran's, however the cleaner for your area, Nathan, did not serve. We are still hiring for a new local Veteran cleaner for your area, and in the meantime, Nathan is carrying out the work as we don't want to let any of our customer's down.
I know we spoke yesterday, and we have now managed to sort your concerns. Your subscription has been cancelled, and a full refund issued for the full amount you've paid to us since you joined our services.
Thank you again for bringing this to our attention, and please don't hesitate to get in touch if there's anything else we can do to help 😊
Did a really good job cleaning the…
Did a really good job cleaning the windows and doors very friendly
21 March 2024
Unprompted review
Reply from Patch App UK
Hi Stella, that's great to hear! Thank you so much for leaving the review 😊
Never trust a company who make it this…
Never trust a company who make it this difficult to cancel.
You can only cancel over the phone which they don't answer at all, should be illegal. I didn't even want to cancel initially just edit my service slightly, now I'm getting out of this service ASAP and recommend anyone else thinking about signing up with them to reconsider.
12 March 2024
Unprompted review
Reply from Patch App UK
Hi Nat,
Thanks so much for taking the time to leave us a review.
I'm so sorry to hear this. It's not our intention at all to make it difficult to cancel, we just ask that anyone wishing to cancel get's in touch with us on our dedicated phone number, so we can gather as much feedback as possible, and use it to better the business going forward 😊
We did have some technical trouble with the phone lines when you left your review, and for that i'm so sorry. I'm not sure if you have since managed to get through to somebody and have your subscription successfully cancelled, but if you didn't, please do get in touch with us again and we will be happy to assist.
Thank you again.
Terrible standards
Paying £15 a month for:
3 double windows
2 doors
2 single windows
Usually I'm working but I'm off sick at the minute and got an email to say they couldn't clean the back windows as the gate was locked and there was no answer. I've been home all day. I heard the windows being cleaned, no one knocked on my door. I checked the windows and the only 2 windows that had been cleaned were the ones at the front, i only know because they didnt bother to wipe the water off. They had wiped my front door but there was still mud all over it. I have 2 large dogs, I clean the door better myself and no one is paying my £15 to do it! Tried to call the number to cancel the service but had no answer. Waiting a response via email as I sent all the photo evidence. Will not be using this service again and will not br recommending to friends.
8 March 2024
Unprompted review
Reply from Patch App UK
Hi Kay,
Thank you for leaving us this review.
I'm so sorry to hear this. That's definitely not the service we'd like to be offering at all!
I can see you had received 4 cleans prior to this one with no problems, so it is such a shame that the service you received on your 5th clean was this poor.
I have checked our system, and can see we replied to your initial email voicing your concerns the same day you sent it in to us. In our reply, I can see we apologised for the service, and then explained that all the windows and doors cleaned are meant to be left wet on purpose due to the type of clean we carry out. We did ask as well if we can arrange for a re-clean to take place, as the service you received definitely isn't what we would like. Unfortunately we did not get a reply to this.
I can see your subscription has been cancelled since, and a full refund issued 😊
Once again, thank you so much for taking the time to leave us a review, and if there's ever anything else we can do to help, please don't hesitate to get back in touch!
Excellent service
Excellent service. All windows and doors were washed / cleaned. The quality of work was also excellent. I will recommend this service to everyone.
6 February 2024
Unprompted review
Reply from Patch App UK
Hi, thank you for leaving your review! We're delighted to hear this! 😊
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