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Paterson London Reviews 

52
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TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Evaluating 52 reviews, most reviewers were let down by their experience overall. Customers consistently reported very poor product quality, with items made from cheap materials that often bore little resemblance to advertised pictures. Many found the clothing shapeless, ill-fitting, or incorrectly sized, rendering them unusable and leading to significant disappointment with the workmanship. Reviewers also faced considerable difficulties with the return and refund process, often receiving no response or only partial refund offers. Many were required to cover expensive shipping costs to return items to Asia, leading some to reluctantly accept small refunds rather than endure the complex procedure. Additionally, several people noted that the company's actual origin was misleading, as products were shipped from China, contrary to their initial understanding.

What people talk about most

Product

Clients share negative opinions on product quality, with many reviewers expressing disappointment that items... See more

Quality

Reviewers consistently express strong dissatisfaction with the quality of items received, often describing... See more

Refund

Customers had negative experiences with refund, with many reporting difficulties in obtaining a full refund.... See more

Order

Users describe negative interactions with order, with many expressing regret for not reading reviews before... See more

Return policy

Reviewers express significant dissatisfaction with the return policy, citing a dreadful process where returns... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Dreadful quality, no decent returns process, returns to go at customers expense to Asia. Many offers of keeping the dresses with a 15% to 30% refund. Absolute scam. Avoid at all costs. I eventu... See more

Rated 1 out of 5 stars

Quality of goods very poor. Customer services were terrible, they didn’t respond to my first two emails. Theirs finally responded to my third email and offered me a 10% refund and said I would have... See more

Rated 1 out of 5 stars

Ordered 1 outfit in 2 sizes , requested a return heard nothing - then realised looking at other peoples reviews has to be sent to China. WOULD NEVER BUY AGAIN FROM HERE. You are fooled into thinkin... See more

Rated 1 out of 5 stars

Ordered a maxi dress, it took 4 weeks to arrive, when it did material was awful, very cheap & scratchy. Requested return information 2 weeks ago, no response have chased several times. Do not use th... See more

Contact info

1.4

Bad

TrustScore 1.5 out of 5

52 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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1.4

All reviews

(52)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

This company is selling on behalf of…

This company is selling on behalf of companies in Asia so you have to wait weeks to receive delivery. I can’t comment on the quality of the dress I ordered as after 3 weeks I still don’t have it despite contacting them by email a number of times. I will not use this outfit in the future, they are not what they seem.

19 May 2026
Unprompted review
Rated 1 out of 5 stars

Just Recieved the Colleen 2 piece set

Just Recieved the Colleen 2 piece set - never seen such a cheap material, certainly don’t look like the advert !! Not worth the money- absolutely tacky and cheap with no care stitching- will not be ordering from this company again!!!!!!!

18 May 2026
Unprompted review
Rated 1 out of 5 stars

Regret buying…

I regret so much buying from this company. Material very poor quality and not as shown in advert (totally different pattern). Long wait for delivery and frankly only an item I will wear when doing jobs around the house or crafting

18 May 2026
Unprompted review

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