Pathway through Pain Reviews 

729
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, reviewers had a great experience with this company. Customers find the online platform extremely easy to use, deeply appreciating the clear speakers and the very useful relaxation videos that truly help with daily pain management. Many individuals enjoy having continuous access to a personal digital library so they can easily revisit helpful tools and practical ideas whenever needed. However, some people mentioned that certain relaxation and meditation techniques did not work for them personally or felt quite repetitive after previous attempts. Consumers also noted that the overall program offered nothing entirely new for individuals who had already explored extensive self-help methods over the years.

What people talk about most

User experience

Clients share positive opinions on user_experience, highlighting that the platform is easy to use and... See more

Product

People report ambiguous experiences with the product, expressing mixed views on its effectiveness for pain... See more

Service

Customers consistently note negative experiences with service, highlighting concerns regarding medication... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have completed the course although there were not many things that I haven’t already exercised. Also, most questions were about joint pain therefore I couldn’t answer them as it was not relevant t... See more

Rated 4 out of 5 stars

I think this is a great way to help with pain management if you haven't tried any self help. For me, i have tried all of these methods before, so was quite disappointed that there wasn't any new idea... See more

Rated 4 out of 5 stars

Found most helpful that pain doesnt mean damage, encouraged me to believe I can do more things by giving goals to achieve. Found the relaxation videos very helpful.

Rated 4 out of 5 stars

I found the mediation sessions helpful and the exercises useful. I think its also great that everything is then stored in your library for a later date that you can go back to even once the course is... See more


Company details

  1. #36 of 36 best companies in Mental Health Services

Written by the company

Pathway through Pain is a digital Pain Management Programme (PMP) for chronic musculoskeletal pain. Trusted for over a decade, this accessible digital therapeutic has been shown to deliver significant and often life-changing results for individuals seeking to better self-manage chronic pain.


Contact info

3.9

Great

TrustScore 4 out of 5

729 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 69% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(729)

71 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The experience and knowledge of the…

The experience and knowledge of the professionals helped greatly.Obviously it does not stop physical pain but it does give you the strategies,stretches,meditation and other sound advice to help try to improve things even if only a little.

4 January 2024
Rated 3 out of 5 stars

Wouldn't recommend unless new to chronic pain

Although the elements of the course would work, it is so generalised that it is impossible to make it useful for everyone. If you are new to back pain (as they seem only to address back pain rather than other msk issues) then this would probably be a great course for you. If you've ever googled dealing with pain and taken advice from physios and mental health support on dealing with pain then this will be stating the obvious of what you've probably already been utilising for years to cope. It doesn't hurt to have a refresh/reminder to make sure you're doing everything you should be, but overall it was a lot of time to sacrifice to a course I was promised would be helpful but wasn't. I appreciate this is on the person who referred me to the course ignoring coping strategies I was already doing rather than the course itself, hence 3 stars rather than the 1 I would give if it was based on solely on how good it was for me personally.

28 December 2023
Rated 5 out of 5 stars

Very helpful

Very helpful
It allows you to login and follow the steps at your own pace and some of the tips are very helpful especially the relaxation techniques

1 December 2023
Rated 2 out of 5 stars

I felt just as you get into it

I felt just as you get into it, your progression is stopped as you have done enough for one day, also I know its a on line course but no telephone appointment even half way through to get any feed back, I couldn't commit to the face to face sessions because of work, but I honestly feel doing this on line has not benefitted me at all. Quite repetitive in places, all in all not for me, if this has helped you then great im happy for you, just my opinion.

28 November 2023
Pathway through Pain logo

Reply from Pathway through Pain

Thank you for your feedback.
Sorry to hear you didn't get along with the pacing side of things. While the program allows you to go at your own pace, it does have set break points so participants don't do too much in one go.
The digital program is separate to the health service that referred you. Your participation with the program is personal and self-guided. Your clinical referrer can monitor your progress to schedule check-in telephone appointments and such, but this is at their discretion.
I hope you found some benefit from the program. Remember, you will continue to have access to your library of pain management resources indefinitely.
Wishing you all the best for the future from the Pathway through Pain Team.

Rated 5 out of 5 stars

Knowledge, support & learning to help yourself is Key in this programme

I found the course so helpful to understand my pain & the techniques, meditation & talks given to make me feel supported & learn how to try & manage constant pain & major flare ups.
It's really important to know you can get the care & understanding & explanations from the professionals to help you. The library is great as all the information & technique methods are stored there after the course to use aswell.
I needed to call in once for some advice & help of something I didn't understand & the call handler went above & beyond to give me the answers & tell me & emailed me so I knew what It was I had to do.
My overall experience of the course has been a valuable asset to my life of living with pain & also dealing with the mental health effects persistent pain can have on you.
Thank you to all the team you've been amazing in building this online course because for me it made such a difference as I couldn't do the face to face sessions.

15 November 2023
Rated 3 out of 5 stars

In worth participating

Some help information which I refer back to. I'm not really technical wise with apps and struggled with some of the videos i.e. trying to enlarge the screen but instead closed the video and couldn't restart it. Totally my fault. Following the advice but can't see myself not having to turn to some pain relief as well.

17 November 2023
Rated 2 out of 5 stars

I found the sleep medidation really…

I found the sleep medidation really helpful and the body scans. I didn't find the steps on medication or relaxing to stop the pain very helpful. I find my medication does help me and i have regular reviews with my doctor about my medication. I didn't find the majority of the course that helpful in managing my pain and was disappointed by this fact.

5 November 2023
Pathway through Pain logo

Reply from Pathway through Pain

Thanks for your feedback. Sorry to hear you were a bit disappointed. The program includes lots of information and different techniques to help you find what works best for you personally. I am very happy to hear you found the meditations helpful. Remember, you can continue to access the meditations and other main elements from the program in your Library indefinitely. From the whole team, we wish you all the best for the future.

Rated 1 out of 5 stars

I personally found it very hard to…

I personally found it very hard to concentrate on the course probably due to my medication. The exercises hurt me to do them.

29 October 2023
Pathway through Pain logo

Reply from Pathway through Pain

Thank you for your feedback.
Sorry to hear your medication made it difficult for you to concentrate on the program.
If you feel you would benefit from repeating the program, please contact us: contact@pathwaythroughpain.com
Remember that you can take part at your own pace so you can take breaks when you feel your concentration waning and pick up again from the same point the next day or whenever you feel up to it.
With regard to the exercises, some discomfort is normal, but you should always stop doing them if they cause real pain. Perhaps some are not suitable to your particular condition.
If you decide not to repeat the program, remember you will continue to have access to your library of self-management resources, which include the relaxation practises and meditations that many people say they find particularly helpful.
All the very best from the Pathway through Pain team.

Rated 4 out of 5 stars

Delaing positively with pain

A very useful course in bite-size chunks. A good balance between anatomical theory and practical activities. Made me think about alternative approaches to managing pain and how I can control the pain rather than it controlling me

19 October 2023
Rated 4 out of 5 stars

Learning never stops

I didn’t know what to expect from on line pain management. I’ve certainly come away from this with some great relaxation techniques, more tolerance and patience with myself and understanding that talking to friends and family about what I’m going through and feeling- doesn’t mean I’m whining.
I tried to be open minded about all of this - but did feel that a couple of the experts came over in a condescending fashion- maybe they could review the videos they’ve made and either add a touch of humour or rephrase sections?
I got frustrated with myself and my limitations with relation to the exercises and perhaps feel that talking to a physio first hand might improve my progress.
Overall I do feel that I’ve benefited from this - so thank you

16 October 2023
Rated 4 out of 5 stars

My experience i

I found a lot of it very interesting but some of the exercises went against what I was being taught at Tai Chi. As I was recommended to do Tai Chi I didn’t do the extra strong exercises although the relaxing videos were very good.

17 October 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look