PatioDepot.com Reviews 135

TrustScore 2 out of 5

2.1

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Rated 1 out of 5 stars

I ordered a patio umbrella April 21st if 2021. I got a confirmation of my order by email. But then never heard from them. So I called after 3 weeks and after 7 weeks - each time they said I should get... See more

Rated 1 out of 5 stars

WORST CUSTOMER SERVICE EVER!!! This company will NOT inform you if your order is delayed and if you have the "pleasure" to speak to David the manager, brace yourself for the most obnoxious, rude an... See more

Rated 1 out of 5 stars

I was just going through old emails and discovered that I had been remiss in reviewing Patio Depot (not The Patio Depot). We ordered two patio chairs July 29th, 2020. Without question, this was the w... See more

Rated 5 out of 5 stars

I own an estate rental in Palm Springs with 8 bedrooms. I’m very picky and expect Hotel Quality Plus. These are beautiful. Nicer than I expected. Excellent coloring, mod design but very corre... See more

Company details

  1. Home Furniture Shop

Information provided by various external sources

Our Company focuses in delivering top of the line products to our customers with an exceptional customer support to make your patio look and feel like your personal sanctuary.


Contact info

2.1

Poor

TrustScore 2 out of 5

135 reviews

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Rated 5 out of 5 stars

Great purchase,

I purchased the umbrella not realizing it really does require the four pack base to keep it from toppling over. It is very large 10x10 and requires a heavy base to keep it up. When I called they were very accommodating and sent the base quickly. Once I received and filled with water the umbrella stood straight. It was a great addition to my patio. The company was very easy to work with and sent the items quickly right to my doorstep!

24 October 2018
Unprompted review
Rated 1 out of 5 stars

Bought a patio umbrella and it broke…

Bought a patio umbrella and it broke within the first week. For the price I paid (over $400 with recommended base) this was of poor quality. The base was not the correct size for this umbrella and it slipped out of the base and fell to the ground and broke on a slightly breezy day - 10 mph wind. Nothing about this umbrella is of quality. The aluminum is thin. The cam slips. I emailed Patio Depot, but never received a response. All in all, poor quality at any price and a company that won’t even respond.

24 October 2018
Unprompted review
PatioDepot.com logo

Reply from PatioDepot.com

Hello Peter,

We don't have your phone number on record so we cannot call you to discuss this issue. We don't have any records of you contacting us by email or by phone. We would love to help you resolve this problem. Please give us a call 1-800-293-0150 at your convenience.

Thank you

Robert Hammond

Rated 5 out of 5 stars

Great product

Great product! I got a set from their loyd Flanders collection and it is simply stunning. Customer service was very helpful, shipping was free and it arrived within a couple of days. I highly recommend this company. I will be buying all of my outdoor furniture from you guys and I hope to see home products in the future.
Extremely satisfied customer

24 October 2018
Unprompted review
Rated 1 out of 5 stars

Don’t waste your money

Don’t waste your money. The umbrellas we paid over $1,000 for were worthless. We tried to return them due to their defects. No go! I should have reported this place to the BBB. Horrible!!!

24 October 2018
Unprompted review
PatioDepot.com logo

Reply from PatioDepot.com

Hello Edmond,

We are very sorry to hear that you are not happy with the umbrellas you ordered. We would love to make things right with you and find a way to keep you as a happy customer. Please give us a call at 1-800-293-0150 at your convenience so we can discuss a better solution.

Thank you

Robert Hammond

Rated 1 out of 5 stars

Patio Depot may be a scam

Patio Depot may be a scam. I received damaged product and they will not make it right. They do not return e-mails. When I call they promise to respond but then nothing. I took pictures of the damaged delivery and of the damaged product. When I reported the problems, I received an email telling me they would immediately begin the replacement process. Two weeks later, still nothing and they will not respond. STAY AWAY!

10 August 2018
Unprompted review
Rated 5 out of 5 stars

Amazing

The patio has a good range of bar accessories. Have it all. All the products are just amazing!

10 May 2018
Unprompted review
Rated 5 out of 5 stars

I run my own bar

I run my own bar, ordered bar product like bar chair and table. Looking classy and impressive. Had a great experience. I would suggest my friends buy any furniture and all from the patio. Highly recommended.

7 May 2018
Unprompted review
Rated 5 out of 5 stars

Cushions match

I have trendy sofas in my home and wanted to purchase good cushions from the store. Roamed and couldn't get matching. Checked Patio and got. Love the site and love the cushions.

5 May 2018
Unprompted review
Rated 5 out of 5 stars

Bistro Love

I have restaurant and café, having bistro look. I purchased many bistro tables from the patio and they all have safe packaging, and easy to put and easy to decorate in my cafeteria.

5 May 2018
Unprompted review
Rated 5 out of 5 stars

First experience.

My first experience at Patio was a boon as I got exactly what I want! It has a very beautiful collection of furniture and I was happy with their service.

30 April 2018
Unprompted review

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