Patishon Reviews 

11
TrustScore 3.5 out of 5

3.6

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Company details

  1. Furniture Manufacturer

Written by the company

Create your dream home with Patishon. Glazed partitions and dividers inspired by Japanese tradition.


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3.6

Average

TrustScore 3.5 out of 5

11 reviews

5-star
4-star
3-star
2-star
1-star

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3.6

All reviews

(11)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

We recently installed Patishon doors in…

We recently installed Patishon doors in our home, and the transformation is incredible. From start to finish, the experience has been seamless.
The build quality is absolutely outstanding—the doors feel incredibly solid, smooth to operate, and the acoustic insulation is fantastic. Design-wise, they add a modern, high-end look to the space that everyone notices the moment they walk in.
The customer service team was also highly responsive and helped us choose the exact specs we needed for our layout. If you are looking to elevate your space with doors that blend premium durability with modern aesthetics, Patishon is worth every penny. Highly recommended!
Super slim system which looks excellent 👌.

1 July 2026
Unprompted review
Rated 1 out of 5 stars

Promises are made, then not delivered

The sales process was great, Jago done a fine job of getting me a great price and finding me a location of viewing the doors near me.

Once the doors were ordered and paid for! That’s when the story goes south. I had zero contact from the company. There is no after sales support!

I have been given date after date I am still without my doors. It took my a few chase ups to get a a delivery date. Then it was delayed! Factory issues were to blame. They have then given me an another day which has been and gone. My building works have been halted and entire project is delayed. I can’t seem to get a firm delivery date. I am now expecting them to be delivered within a few days, I chased up today and they haven’t gotten back to me. Questions like have they been dispatched from the factory… have they arrived in the UK are completely ignored.

The wait continues. Shocking after sales and big delays. Still no doors!

10 June 2026
Unprompted review
Rated 5 out of 5 stars

I spotted these fabulous doors a little…

I spotted these fabulous doors a little while back and knew they’d suit my property well. However, I wasn’t sure how to measure or install them. The team at Patishon was patient and guided me through every step of the process. I feel they went above and beyond to ensure I was happy with the final result, which I am. Thank you!

10 February 2025
Unprompted review
Rated 4 out of 5 stars

Very smart looking doors at a great price point

We ordered our doors a number of months ago and also got caught in some supply issues, as seen in others reviews. I would definitely agree that communication needs to be improved, particularly in being proactive about delays to the order, rather than customer having to chase for an update. Jago has always been responsive to calls and emails, but naturally that may take a couple of days at times.
Having said that, the doors are great for the price point, and provide a brilliant divider between two rooms. They look a lot more expensive that they were, and we are overall happy with the quality.
We are experienced DIYers and managed to self install the doors, however I would say this could be a tricky task for the less experienced.

10 September 2024
Unprompted review
Patishon logo

Reply from Patishon

Thanks Steph, I apologize again for the poor communication but as explained we have been going through a manufacturing change which caused a few issues. I apologize that it impacted your project.

Rated 4 out of 5 stars

Poor communication redeemed.

Very similar experience to ‘The Phone Patient’.
Were really responsive when making our order but since then and us trying to get the doors delivered it’s been impossible.
First delivery date was mid July which I had to postpone to the following week where the doors never showed up.
We have had other delivery dates been and gone but the excuses have now been production or quality issues.
It’s got to the point I don’t trust anything they say now. Communication has been awful. Refund requested.

UPDATE- Following the review, communication improved, an explanation was given and the product has now been received in full.

Based on the hard product I would recommend as long as the communication and customer expectations improve for future customers.

21 August 2024
Unprompted review
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Reply from Patishon

Thanks Tom, I apologize again for the poor communication and appreciate the opportunity to redeem ourselves

Rated 4 out of 5 stars

Still no doors (4 months later)

We ordered the doors over four months ago and have repeatedly been told they are on their way. Despite being given a delivery date, our attempts to verify this with Jago have gone unanswered. I wish I could cancel the order, receive a full refund, and choose a different company. I cannot review the doors since they never arrived, but the company's communication has been highly unprofessional, especially for a product costing over £3,000.

Update: I have spoken to the team and I do now appreciate that there have been some challenges with a lot of 3rd party suppliers that are causing delays. The communication has improved and I do believe that a good company show their real intentions when issues occur so I now have high hopes .

5 July 2024
Unprompted review
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Reply from Patishon

I appreciate that it has been a rough ride with the supply issues we have been facing, but we did give opportunities for canceling and receiving a full refund. Our communication to you should have been better, but we are doing all we can to get this turned around.

Rated 5 out of 5 stars

Well worth the wait !

Well worth the wait !
The room divider doors where exceptionally easy to install and the quality is excellent. It has definitely added value to the property and everyone comments on how well they look. Delivery was delayed slightly due to no fault of Patishon, but they are well worth waiting for !

18 March 2024
Unprompted review
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Reply from Patishon

Thanks Peter!

Rated 5 out of 5 stars

Amazing addition to our home!

Our home underwent a remarkable transformation this summer with the newly renovated kitchen. The addition of these doors has given our house a modern flair, and we highly recommend Patishon to everyone! 👏🏻🤩

20 December 2023
Unprompted review
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Reply from Patishon

Thanks Megan, its been great working with you.

Rated 5 out of 5 stars

Fantastic Experience

product arrived exactly as had been seen at the show. the company was professional and Jago was amazing! Everyone comments on the piece and it is definitely a talking point in my house!

20 July 2023
Unprompted review
Patishon logo

Reply from Patishon

Thanks Zoe, appreciate it.

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