★★★★★ Five Stars Amy Hearn has been amazing to work with. The onboarding process was very smooth, and the response time is outstanding. I've used several answering services before, and none compare... See more
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See what reviewers are saying
I have been very pleased with PATLive. Having a professional service answer my calls has been especially helpful since I am managing a property in Michigan while living in Florida. Their represen... See more
Jessica Pacheco made the experience of signing up an easy one. Not to mention her personality! She made it fun. As someone who is just beginning his business, there are many uncertainties. One thing t... See more
Amy Hearn came in on her morning off to help me get set up with Pat Live. Their service is legendary in the real estate investing industry and going above and beyond is what this Company and their... See more
Company details
About PATLive
Written by the company
PATLive is a virtual receptionist service that delivers what every caller wants – a real live person and helpful service, 24/7. Instantly change how receptionists are handling calls with your real-time status, and stay updated with an email, text or push notification after every call. To experience PATLive for yourself, start a 14-day free trial today. To learn more, visit patlive.com.
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Written by the company
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Contact info
United States
- 8007757790
- sales@patlive.com
- patlive.com
4.9
Excellent
194 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Very happy thank you
21 December 2020
Reply from PATLive
We're happy you're happy, Gene! Thank you for taking the time to share your experience with us.
Canceled service and was still charged…
Canceled service and was still charged after cancelation
21 December 2020
Reply from PATLive
Hi Kathleen, we really appreciate you taking the time to provide us with feedback and apologize for your cancellation experience. Upon further review, your request to cancel was in between billing cycles, so we have refunded you for the full amount following your cancellation request. If you have any questions, please do not hesitate to reach out to 800-775-7790.
Reply from PATLive
Hi Gary, we are so glad to hear it! Thank you for sharing.
They keep raising the price over 3…
They keep raising the price over 3 years, looking for alternatives that would grandfather people in their prices.
Bots call the numbers and it counts towards your minutes. They know it's bots but won't exclude it from your plan, you have to manually tell them to block those numbers.
19 December 2020
Reply from PATLive
Hi Jim, thank you for your feedback. We strive to provide top quality service at a competitive price point and would love to learn more about your experience. A team member called today, but wasn't able to reach you. We would hate to see you go, give us a call back at 800-775-7790 - we're here 24/7.
Customer service
Customer service are nice, but I have had to call 3 times with a total of 2 hours to handle an incorrect billing.
15 December 2020
Reply from PATLive
Thank you for taking the time to provide us with feedback. We are so sorry for your experience while making changes to your plan. While this request is normally a quick adjustment, we apologize for the inconvenience. We hope you're happy with your new plan, and please let us know if there is anything else we can help with. We're here 24/7.
Very happy with the service
14 December 2020
Reply from PATLive
That's great news, Justin. Thank you for the feedback. We appreciate you!
I'm a Big Fan of PatLive
I'm a Big Fan of PatLive! We haven't been using them very long, but from what I've experienced, it looks very promising.
14 December 2020
Reply from PATLive
We are so glad! We really appreciate your feedback, Angela. If you ever need us, we're here 24/7.
Everyone has been so helpful
Everyone has been so helpful. This is our first time using this service and we have had many questions and they have been very helpful.
Thank you so much for all you do.
14 December 2020
Reply from PATLive
That is so great to hear, John. It is our pleasure! Thank you for the review.
Your team has been awesome to work…
Your team has been awesome to work with. Most callers believe you are one of our own team members (which you are).. Going with your service was one of my best decisions in 2020.
14 December 2020
Reply from PATLive
You're giving us all the feels, John! Thank you so much for the feedback, being an extension of your team is what we strive for every day.
Reliable
Reliable. Helpful customer service. Good price. I don't hesitate to recommend them to anyone.
14 December 2020
Reply from PATLive
That is fantastic to hear, John! Thank you for sharing your experience with us.
Great company to work with
Great company to work with. They are very professional with our clients.
14 December 2020
Reply from PATLive
Thank you so much for the review, James. Providing exceptional service for you and your clients is our top priority!
Reply from PATLive
Love it! Thank you for the review, Sandy. We're so happy to eliminate the ringing phone from your work day.
Its was lucky that i found you
14 December 2020
Reply from PATLive
The feeling is mutual, Eric! Thanks for the review.
Accurate information is extremely…
Accurate information is extremely important. We continually receive misspelled names, emails, addresses from the agents. I know not all callers are happy to share but we can’t be guessing either. Also had a budget in mind for what I would pay for this service and the bill has remained 7-10 times over that price every month. I have really low expectations, just trying to survive in a sea of complications so would like to eliminate all internal obstacles. We are stubbornly hanging on hoping for better results out of this engagement. I give it average but I have nothing to compare it too except our own or previous office staff.
14 December 2020
Reply from PATLive
Hi Nate and thanks for taking the time to provide us with feedback. We’re disappointed to hear that your experience has been anything short of excellent so far. One of our team members will be reaching out shortly to discuss how we can make improvements to the way agents are handling your calls and find a pricing plan that better fits your needs.
Reply from PATLive
We are so glad to hear it, Lalaine! Thank you for taking the time to share your feedback.
Reply from PATLive
That's great news, Thomas! Thank you for sharing your feedback.
Ben was exceptional
Ben was exceptional. Excellent product knowledge, well spoken and confident.
Didn't hurt that he laughed at my bad jokes either.,
28 August 2020
Unprompted review
Reply from PATLive
Tom, thank you so much for sharing your experience with one of our awesome Product Specialists. Also, sometimes "bad jokes" are the best jokes!
Great customer service!
Great customer service. Always so friendly and helpful whenever I call!
16 June 2020
Unprompted review
Reply from PATLive
We're so glad to hear it, David! Thank you for the review.
Excellent customer service everytime!!
16 June 2020
Unprompted review
Reply from PATLive
That's fantastic, thank you for the review Steven!
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